Pro Kleen Services

We came to an agreement with [redacted] to change the after hour service to a during hour service callWe still sent our guys out after hours with was considered after hour workThe remainder of the bill stands as we had to pay our technicians after hour and overtime rates since he did not want us to come first thing the next morningWe feel our charges are fair as did his insurance company

Complaint: [redacted] I am rejecting this response because: Like stated by Pro Kleen we came to an agreement to change the after hours to during hours service, but Pro Kleen has not changed the charges that we are asking for listed in the initial complaint As for their employees being sent out after hours was their choice, we had an appointment at am and there was two hours of work preformed and hours of travel time, they way if figure that would all be during regular business hours I don't believe that is our responsibility if they were over booked and short handed But the matter at hand I think was answered in their last statement by quoting them "we came to an agreement with [redacted] to change the after hour service to a during hour service call", now by acknowledging that statement, we are asking to please change the bill to during hours service like stated and prices as stated in the initial complaint Sincerely, [redacted]