Pro-line Bowstrings

To whom it may concern,Complaint [redacted] file on 3/4/is not a warranty issueThe customers warranty, as stated on our website protects the customer against Serving Seperation, Peep Rotation & CreepOur warranty doesn't cover mis-use or mis-treatmentThe customer has stated that she is using a scorpion wax, which is fine; the problem that follows is the "leather strip" the customer is using to apply the waxA leather strip is abbrasive & when rubbing it on the string the heat that is created with it breaks down the fibersThis would be similar to when a rope runs thru your hands an a rope burn occurs.Sincerley, ProLine Bowstrings

To whom it may concern,Complaint [redacted] file on 3/4/2016 is not a warranty issue. The customers warranty, as stated on our website protects the customer against Serving Seperation, Peep Rotation & Creep. Our warranty doesn't cover mis-use or mis-treatment. The customer has stated that she is...

using a scorpion wax, which is fine; the problem that follows is the "leather strip" the customer is using to apply the wax. A leather strip is abbrasive & when rubbing it on the string the heat that is created with it breaks down the fibers. This would be similar to when a rope runs thru your hands an a rope burn occurs.Sincerley,ProLine Bowstrings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 The "piece of leather" they are talking about is what is sent with the wax, by the company to use on the string.  I also only used it a handful of times and this string started falling apart two months after it was put on the bow.  I am willing to have it evaluated by a neutral third party.  The company has never seen the string.  They asked for a picture and immediately after, blew me off saying it was they way I waxed it.  I could not find a way to reply on the website.  No, I have not.  The string started falling apart and after they quickly blew me off, I had to have it replaced.  I said I would be willing to have it looked at by an independent party.  I assumed we would have to agree on a company.  At this point, I no longer want a new string from them.  Rather a refund.  Even a prorated refund would be acceptable.  I got 4 months of use out a string with a 12 month warranty.Regards,[redacted]

To whom it may concern,Complaint [redacted] file on 3/4/2016 is not a warranty issue. The customers warranty, as stated on our website protects the customer against Serving Seperation, Peep Rotation & Creep. Our warranty doesn't cover mis-use or mis-treatment. The customer has stated...

that she is using a scorpion wax, which is fine; the problem that follows is the "leather strip" the customer is using to apply the wax. A leather strip is abbrasive & when rubbing it on the string the heat that is created with it breaks down the fibers. This would be similar to when a rope runs thru your hands an a rope burn occurs.Sincerley,
ProLine Bowstrings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
The "piece of leather" they are talking about is what is sent with the wax, by the company to use on the string.  I also only used it a handful of times and this string started falling apart two months after it was put on the bow.  I am willing to have it evaluated by a neutral third party.  The company has never seen the string.  They asked for a picture and immediately after, blew me off saying it was they way I waxed it.  
I could not find a way to reply on the website.  No, I have not.  The string started falling apart and after they quickly blew me off, I had to have it replaced.  I said I would be willing to have it looked at by an independent party.  I assumed we would have to agree on a company.  At this point, I no longer want a new string from them.  Rather a refund.  Even a prorated refund would be acceptable.  I got 4 months of use out a string with a 12 month warranty.
Regards,[redacted]

Review: I bought a bowstring from Proline Bowstrings. It started deteriorating, fraying and unraveling within two months. They have a 12 month warranty which they are not honoring. I have photos of the string.Desired Settlement: Replacement

Business

Response:

To whom it may concern,Complaint [redacted] file on 3/4/2016 is not a warranty issue. The customers warranty, as stated on our website protects the customer against Serving Seperation, Peep Rotation & Creep. Our warranty doesn't cover mis-use or mis-treatment. The customer has stated that she is using a scorpion wax, which is fine; the problem that follows is the "leather strip" the customer is using to apply the wax. A leather strip is abbrasive & when rubbing it on the string the heat that is created with it breaks down the fibers. This would be similar to when a rope runs thru your hands an a rope burn occurs.Sincerley,ProLine Bowstrings

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The "piece of leather" they are talking about is what is sent with the wax, by the company to use on the string. I also only used it a handful of times and this string started falling apart two months after it was put on the bow. I am willing to have it evaluated by a neutral third party. The company has never seen the string. They asked for a picture and immediately after, blew me off saying it was they way I waxed it. I could not find a way to reply on the website. No, I have not. The string started falling apart and after they quickly blew me off, I had to have it replaced. I said I would be willing to have it looked at by an independent party. I assumed we would have to agree on a company. At this point, I no longer want a new string from them. Rather a refund. Even a prorated refund would be acceptable. I got 4 months of use out a string with a 12 month warranty.Regards,[redacted]