I am writing this in response to the above complaintWe take consumerism very seriously and would never be rude or slight any customer in any way The Kirby has a full year warranty and we have told the customer that we would honor it to the fullestThe easiest way to respond is to first
review the original timeline. -The complainants purchased the Kirby on November 11, at their home.- The finance company verified the terms of the contract with each signer individually and confirmed that they were pleased with their purchaseThe finance company also confirmed with them the state day right of recision.-Customer called our office on May 13,(months after the original purchase)and indicated that they were experiencing a problem with the machine and it was at this time that we advised them of the warranty and also let them know that we would be more than happy to take a look at the machine and fix any problems found for free in accordance with the warrantyCustomer insisted that she wanted to return it so that she wouldn't have to pay for itWe explained that we would make every effort to repair any problem that they were having and because of the warranty, it would be free of chargeShe still insisted that she just wanted to return the merchandise because she didnt want to pay.- We then offered to actually go to the customers residence and make any needed repairs so that they don't even have to figure out a way to get the machine to usAgain she refused and said she wanted to return it.-These interactions happened after 3pm on Friday and rather than try to work the situation out and have the problems fixed, the customer hung up and contacted the Revdex.com that evening.These were the only contacts that we have had with the customersThe warranty covers any and all issues that would be related to the machine and we have also as stated above offered to return to their home and fix it there The customer has had the machine since November and we have only heard from them in May about this problemThey admitted that they had all contact info the whole time and that that was not a problem When customers have a problem with any items that they have purchased months after the date of purchase and contact the company which sold it to them, honoring the existing warranty while also providing in-home service is the best possible outcome and it is also a more than satisfactory end result. Mrs*** as can be seen by our record with the Revdex.com, we take customer service and consumerism very seriously and it is of the utmost importance As it has been stated, the Kirby has a year warranty and we fully intend to honor it to the fullest We will fix any problem that has occurred in accordance with the warranty free of charge for the customersPlease let us know what the next step is Thank you for your time and consideration. *** ***Factory Distributor New River Systems *** *** *** ***
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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I am writing this in response to the above complaintWe take consumerism very seriously and would never be rude or slight any customer in any way The Kirby has a full year warranty and we have told the customer that we would honor it to the fullestThe easiest way to respond is to first
review the original timeline. -The complainants purchased the Kirby on November 11, at their home.- The finance company verified the terms of the contract with each signer individually and confirmed that they were pleased with their purchaseThe finance company also confirmed with them the state day right of recision.-Customer called our office on May 13,(months after the original purchase)and indicated that they were experiencing a problem with the machine and it was at this time that we advised them of the warranty and also let them know that we would be more than happy to take a look at the machine and fix any problems found for free in accordance with the warrantyCustomer insisted that she wanted to return it so that she wouldn't have to pay for itWe explained that we would make every effort to repair any problem that they were having and because of the warranty, it would be free of chargeShe still insisted that she just wanted to return the merchandise because she didnt want to pay.- We then offered to actually go to the customers residence and make any needed repairs so that they don't even have to figure out a way to get the machine to usAgain she refused and said she wanted to return it.-These interactions happened after 3pm on Friday and rather than try to work the situation out and have the problems fixed, the customer hung up and contacted the Revdex.com that evening.These were the only contacts that we have had with the customersThe warranty covers any and all issues that would be related to the machine and we have also as stated above offered to return to their home and fix it there The customer has had the machine since November and we have only heard from them in May about this problemThey admitted that they had all contact info the whole time and that that was not a problem When customers have a problem with any items that they have purchased months after the date of purchase and contact the company which sold it to them, honoring the existing warranty while also providing in-home service is the best possible outcome and it is also a more than satisfactory end result. Mrs*** as can be seen by our record with the Revdex.com, we take customer service and consumerism very seriously and it is of the utmost importance As it has been stated, the Kirby has a year warranty and we fully intend to honor it to the fullest We will fix any problem that has occurred in accordance with the warranty free of charge for the customersPlease let us know what the next step is Thank you for your time and consideration. *** ***Factory Distributor New River Systems *** *** *** ***
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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]