Today Advance Furniture processed a refund on Mrs [redacted] credit card for $This price was determined by subtracting the price of thesectional ($6337) minus the 20% restocking charge ($1267.40), There is no question that this matter has taken way too long to resolve, but unfortunately, the original claims were related to warranty with the manufacturer [redacted] Advance Furniture's involvement was to assist the customer with the shipping logistics to and from the factory multiple times and did pay the expenses related to this [redacted] 's VP of operations,Tommy Ivy on both occasions oversaw his master-upholsterer's solution to Mrs [redacted] ' complaints [redacted] 's final resolution was to make an entire new sectionalSee letter from MrIvy written on June 17m At the time of the last deliveryMrs [redacted] ' discovered a small dirt spot and refused delivery rather than having cleaned by a service Advance Furniture could send out We feel every effort to accommodate and resolve this matter was made, but on goingThe customer refused several deliveries for small dirt smudges and subtle wrinkles (minor wrinkles are expected with upholstery and not covered under warranty)After several attempts both Advance Furniture and Mrs [redacted] could not come to an agreement that the dirt smudge should be cleaned in her homeA resolution to refund the customer had already been made prior to receiving this complaintPlease see attached oopy of refund receipt and consider this matter resolved [redacted] Family Owner Advance Furniture
Today Advance Furniture processed a refund on Mrs [redacted] credit card for $This price was determined by subtracting the price of thesectional ($6337) minus the 20% restocking charge ($1267.40), There is no question that this matter has taken way too long to resolve, but unfortunately, the original claims were related to warranty with the manufacturer [redacted] Advance Furniture's involvement was to assist the customer with the shipping logistics to and from the factory multiple times and did pay the expenses related to this [redacted] 's VP of operations,Tommy Ivy on both occasions oversaw his master-upholsterer's solution to Mrs [redacted] ' complaints [redacted] 's final resolution was to make an entire new sectionalSee letter from MrIvy written on June 17m At the time of the last deliveryMrs [redacted] ' discovered a small dirt spot and refused delivery rather than having cleaned by a service Advance Furniture could send out We feel every effort to accommodate and resolve this matter was made, but on goingThe customer refused several deliveries for small dirt smudges and subtle wrinkles (minor wrinkles are expected with upholstery and not covered under warranty)After several attempts both Advance Furniture and Mrs [redacted] could not come to an agreement that the dirt smudge should be cleaned in her homeA resolution to refund the customer had already been made prior to receiving this complaintPlease see attached oopy of refund receipt and consider this matter resolved [redacted] Family Owner Advance Furniture