Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Contact Name and Title: [redacted] L [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@ [redacted] .com Shaklee contacted Ms [redacted] , issued a credit for the product and shipping and handling, and, as a goodwill gesture, informed her she may keep the product when it is deliveredDelivery is scheduled for todayWe believe this matter has now been resolved to Ms [redacted] 's satisfaction Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Satisfied
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Shaklee has investigated the order placed by *** ***. She placed the order on *** **, ***, and Shaklee shipped the order on *** **, ***. *** *** delayed the order for three days and scheduled delivery for *** *, ***
Shaklee has contacted *** ***, refunded the
purchase price and shipping cost in the total amount of $***, and as a goodwill gesture, informed *** *** she *** keep the product when it is received
Initial Business Response /* (1000, 5, 2015/12/17) */
Contact Name and Title: [redacted] L. [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@shaklee.com
Shaklee Corporation accepts Mr. [redacted]'s statement that he did not receive the products shipped to him. We have called him to apologize and...
have issued a full credit to him in the amount of $149.28.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/08/21) */
Contact Name and Title: [redacted] L. [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
Shaklee contacted Ms. [redacted], issued a credit for the product and shipping and handling, and, as a goodwill gesture, informed her she may...
keep the product when it is delivered. Delivery is scheduled for today. We believe this matter has now been resolved to Ms. [redacted]'s satisfaction.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Satisfied
Initial Business Response /* (1000, 8, 2015/06/12) */
Contact Name and Title: [redacted] L. [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@shaklee.com
Shaklee sent a response to this complaint via Federal Express on Monday, June 8, 2015. Federal Express tracking shows it was delivered to...
your office on Tuesday, June 9, 2015. Please review that response. Thank you.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/17) */
Dear [redacted]:
as I have mentioned to you on the telephone this morning, I did not receive any Federal Express package or responding letter from Shaklee on June 9 as stated. I also did not see any of Shaklee's response on the Revdex.com website.
Thank you for your help.
[redacted]
Final Business Response /* (1000, 14, 2015/06/26) */
Final Consumer Response /* (2000, 16, 2015/07/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After looking at the corrected additional values for our reimbursement, we understand that this was just a miscalculation from Shaklee Corporation. We are willing to accept the reimbursement amount and would like to terminate any further complaints to Revdex.com against Shaklee Corporation. We thank you for finally resolving the long-overdue problem and we hope that there will no longer be any more problems in the future.
Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Contact Name and Title: [redacted] L [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@ [redacted] .com Shaklee contacted Ms [redacted] , issued a credit for the product and shipping and handling, and, as a goodwill gesture, informed her she may keep the product when it is deliveredDelivery is scheduled for todayWe believe this matter has now been resolved to Ms [redacted] 's satisfaction Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Satisfied
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Shaklee has investigated the order placed by *** ***. She placed the order on *** **, ***, and Shaklee shipped the order on *** **, ***. *** *** delayed the order for three days and scheduled delivery for *** *, ***
Shaklee has contacted *** ***, refunded the
purchase price and shipping cost in the total amount of $***, and as a goodwill gesture, informed *** *** she *** keep the product when it is received
Initial Business Response /* (1000, 5, 2015/12/17) */
Contact Name and Title: [redacted] L. [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@shaklee.com
Shaklee Corporation accepts Mr. [redacted]'s statement that he did not receive the products shipped to him. We have called him to apologize and...
have issued a full credit to him in the amount of $149.28.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/08/21) */
Contact Name and Title: [redacted] L. [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
Shaklee contacted Ms. [redacted], issued a credit for the product and shipping and handling, and, as a goodwill gesture, informed her she may...
keep the product when it is delivered. Delivery is scheduled for today. We believe this matter has now been resolved to Ms. [redacted]'s satisfaction.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Satisfied
Initial Business Response /* (1000, 8, 2015/06/12) */
Contact Name and Title: [redacted] L. [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@shaklee.com
Shaklee sent a response to this complaint via Federal Express on Monday, June 8, 2015. Federal Express tracking shows it was delivered to...
your office on Tuesday, June 9, 2015. Please review that response. Thank you.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/17) */
Dear [redacted]:
as I have mentioned to you on the telephone this morning, I did not receive any Federal Express package or responding letter from Shaklee on June 9 as stated. I also did not see any of Shaklee's response on the Revdex.com website.
Thank you for your help.
[redacted]
Final Business Response /* (1000, 14, 2015/06/26) */
Final Consumer Response /* (2000, 16, 2015/07/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After looking at the corrected additional values for our reimbursement, we understand that this was just a miscalculation from Shaklee Corporation. We are willing to accept the reimbursement amount and would like to terminate any further complaints to Revdex.com against Shaklee Corporation. We thank you for finally resolving the long-overdue problem and we hope that there will no longer be any more problems in the future.