Pro Maintenance Supply Inc.

We did speak *** *** and conveyed to her about a sales promotion we were having and she agreed to purchase case of bulbs at our sales price We did not ship it directly to her name, a copy of the shipping label is below:She is correct we do have offices up and down the
east coast and all customer service requested are routed out of our corporate office The product was refused when it arrived at her facility and the product came back to our warehouse and the issue was resolved

Could you please request some additional details from the customer? An invoice number or Company name so that we can investigate further?Thank you,Mike M[redacted]

The client's remarks are accurate.  Their information was supposed to be marked as "DNR" (do not resell) but the account as missed.  This is a manual process and unfortunately in this situation was not completed properly.I can assure you that this process has now been completed,...

since I have completed it myself and have physically remove the contact information from out database.  The product has been returned and the account has been closed (and removed).

The order was placed in May and we have no history concerning the correspondence with the salesperson after the initial order.  Once we received visibility, we immediately contacted the customer and emailed over return shipping labels.  Reviewing the situation internally, it appears that...

the issue never reached the desk of the sales manager as any/all issues should be escalated.
Additionally, we have removed the client from our sales database.
If you need any additional information please let me know.

This issue has been resolved;  RA# has been sent to the customer and no restocking fee has been charged.  The customer has been removed from our call list.The pens were 2.99 a pen, not for a dozen.  It is unfortunate, but there was misunderstanding on the price of the...

pens.If there is anything else we can do please let us know.Thanks[redacted]

Review: On August 12, 2015 I received a phone call in regards to our lighting needs the woman on the phone was making it seem as if we use Pro Maintenance before in the past and was fishing for information, I soon realized this was a sales/scam phone call and hung up the phone. Today August 18, 2015 I received a box in the mail address directly to myself not even the business in which I work for which is out of ordinary in itself. This box was from Pro Maintenance they sent me a box of iridescent lights. I did not order these nor was I ever told anything was going to be shipped. The packing list says we were not charged anything. Upon calling the company I pressed 2 for Sales Department and spoke to a lady by the name of [redacted]. I explained my situation to her and she got very defensive saying she would need to pass a message to her sales rep via fax and have him call back. At this time I also asked if I were going to be charged and she said yes a bill would follow but could not tell me how much since the bill was not yet in the system. I told her I wanted to send this package back and she said that I would need to wait and speak with the sales rep but in order to send it back it would be at my charge. I have since called UPS and I am refusing this package all together because this company is running a scam. No order was placed, I never agreed for anything to be shipped nor billed in regards to this product. This company has 3 different address locations and 3 different phone numbers all who get you to the same woman [redacted]. I am disgusted with how this company does business and their customer service when calling to resolve an issue.Desired Settlement: Contacted by the Revdex.com for false advertisement and scam like behavior. Also I do not want to receive a bill or any charges from this company what so ever.

Business

Response:

We did speak [redacted] and conveyed to her about a sales promotion we were having and she agreed to purchase 1 case of bulbs at our sales price. We did not ship it directly to her name, a copy of the shipping label is below:She is correct we do have 3 offices up and down the east coast and all customer service requested are routed out of our corporate office. The product was refused when it arrived at her facility and the product came back to our warehouse and the issue was resolved.

Review: ProMaintenance Supply states that an order was placed for [redacted], Qty of 10 totaling $919.79 by [redacted]. After speaking with our maintenance department I was told that the order was not placed by [redacted], product arrived from ProMaintenance Supply, Maintenance Director [redacted] G.placed a call to the company regarding receiving the product with no return call, until a collection call was received from [redacted] with ProMaint. [redacted] G., Maintenance Director, requested a return shipping label stating that this was not product ordered by the facility. A return shipping label was not recvd. [redacted] T. recvd a call from [redacted] with ProMaint on 7/2/14 inquiring about payment for the product. I stated that I had not recvd an invoice. [redacted] stated it was emailed to [redacted]@yahoo.com., I requestd she fax a copy of the invoice. I spoke with [redacted] G. and he told me about the history of the product and his request for return shipping labels. I emailed [redacted] A. Deal at the email address I found on the invoice requesting info on who had placed the order and also requesting return shipping labels. [redacted] has not recvd a return email, or shipping label. [redacted] recvd a message today to have [redacted] return a call to [redacted] with Pro Maint cell # [redacted]. When I called her back, she answered the phone without saying hello, but simply saying, [redacted]? I let her know who I was and that an email for return shipping labels had been requested and sent to [redacted] Deal. I asked who [redacted] Deal was with their company and was told that she was their secretary. [redacted] was adamant about speaking with [redacted]. I asked her why the invoice was emailed to [redacted] and where they got the information to email it to that address? Her reply was to ask if a [redacted] worked here.Desired Settlement: It's my opinion that this company does well at scamming. [redacted] is requesting that company send return shipping labels so that the product can be returned with no cost to [redacted], like we have requested on several occassions. [redacted] does not want to be billed a restocking charge, as this product was not ordered by [redacted]. [redacted] does not want to be a part of this companies Promotional Program which is listed on the bottom of their invoice. [redacted] should not be billed for anything relating to this invoice. There are several listed charges that could be billed to the consumer, listed on the bottom of the invoice, relating to returned items. [redacted] does not wish to do business with this company, or contacted by this company now, or in the future.

Business

Response:

The order was placed in May and we have no history concerning the correspondence with the salesperson after the initial order. Once we received visibility, we immediately contacted the customer and emailed over return shipping labels. Reviewing the situation internally, it appears that the issue never reached the desk of the sales manager as any/all issues should be escalated.

Additionally, we have removed the client from our sales database.

If you need any additional information please let me know.

Review: Pro Maintenance Supply shipped light bulbs that were not ordered. When we refused the shipment the sales person, Michelle, continually called and tried to pressure our business to accept the order. Continually stating that we ordered the product without providing actual proof. Story changed many times to include, that she left a voice mail letting us know that she was shipping this order because we previously ordered this product and that these were a special order. When I informed Michelle that we were not in need of these light bulbs or anything else from their company, she replied that we should "man up" and take the product and pay the invoice.Desired Settlement: We have informed Pro Maintenance Supply that we do not want to do business with them any longer. They continue to call and harass myself and my staff.

Business

Response:

Could you please request some additional details from the customer? An invoice number or Company name so that we can investigate further?Thank you,Mike M[redacted]

Review: I HAVE SENT NUMEROUS CERTIFIED LETTERS TO THIS BUSINESS INFORMING THEM THAT WE WILL

NOT DO ANY FURTHER BUSINESS WITH THEM. IN THE PAST THEY SENT ITEMS NOT ORDERED.

THEY KEEP CONTACTING PEOPLE HERE WHO DO NOT KNOW THEY ARE ON OUR "NO DOING

BUSINESS WITH" LIST AND DELIVERED AN ORDER HERE THIS WEEK.Desired Settlement: NEVER CONTACT US EVER AGAIN AND NEVER SEND US ANY

OF THEIR PRODUCT.

Business

Response:

The client's remarks are accurate. Their information was supposed to be marked as "DNR" (do not resell) but the account as missed. This is a manual process and unfortunately in this situation was not completed properly.I can assure you that this process has now been completed, since I have completed it myself and have physically remove the contact information from out database. The product has been returned and the account has been closed (and removed).

Review: The representative is very sweet and asks if she could send you some sample products for a minimal price, it will help her with her sales, if you agree, they send you the products. When you get the invoice, the price is ridiculously more. The company requires a return authorization but never answers their phone. When you finally manage to get someone on the phone, they make you go to the representative who sold you the products to ask for the RA, she is now rude and reluctant to give you the RA. Then they charge a 25% restocking fee based on the correct price they lied to you about in the first place. For my specific case, she called and gave her speech and said she wanted to send me pens @ ~$3/dozen, when I got the invoice they were over $35/dozen, it took me days to get someone on the phone, and I have to pay to ship the products back plus a 25% restocking fee of $53.82.Desired Settlement: I would like the company to stop misrepresenting their product price and be upfront about their restocking fee. I would also like this business to remove my information and do not contact me again.

Business

Response:

This issue has been resolved; RA# has been sent to the customer and no restocking fee has been charged. The customer has been removed from our call list.The pens were 2.99 a pen, not for a dozen. It is unfortunate, but there was misunderstanding on the price of the pens.If there is anything else we can do please let us know.Thanks[redacted]