Pro Martial Arts Franchise Corporation

As per the agreement supplied in the most recent response, there is a day notice required (this can be supplied again if necessary)Since the notice was given in December that would mean that the December and January payments would still be madeI have spoken to the owner of the franchise and he has agreed to refund months of paymentsThis would be a final offer and the intent is to make this complaint go away in the interest of customer satisifactionNaturally the offer still stands that the children can make up the other classes in addition at no chargeThank you, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We have been billed for the following months after we notified the school that the two children would not be able to accommodate the class schedule change: - Bill on Nov-for December - Bill on Dec-for January - Bill on Jan-for February - Bill on Feb-for March The money taken from our account for these four charges needs to be returnedMaster [redacted] 's response is incorrect: - We were billed for March on Feb-, since they bill in advance for the next monthWe can provide the bank statements for the above four payments in dispute- It does not show good faith to bill two instead of four months for a service not provided - As we already told Master [redacted] prior to logging our complain at Revdex.com, letting the children take the classes we have already paid for them is not a solutionThat is the whole point, these months were billed without our consent, and the children cannot even go take these classes because the class they used to attend was cancelledIn addition, we were not even notified in advance of the change, we found out when we went to the school to take the class but the class had been cancelled due to this schedule change- There was no signed of good faith either when Master [redacted] 's answer (prior to filing the complain at Revdex.com) was the the school personnel had failed to communicate our cancellation notice to the office, and there was nothing that he could doHe also said that Master [redacted] was out of town, impossible to be contactedI still believe the school should not be allowed to use [redacted] 's student creed, as I mentioned in my complain, since the school does not follow it as a model to their own students: "I will build true confidence through knowledge in the mind, honesty in the heart, and strength in the bodyI will maintain friendship with my classmates and othersI am committed to building a strong and happy communityI will never fight to achieve selfish ends, but to develop might for right." Regards, [redacted]

This consumer never complained directly to the franchisee at this location as is our policyThis customer also never complained to the Home OfficeIn fact your e-mail was the first time that we ever even heard that this was an issue
With that being said the franchise owner has graciously agreed
to refund the money if the consumer contacts him directly and withdraws the complaintHe would have been happy to settle the case originally if the customer reached out to him directly
Please have the consumer call *** *** (***or call ###-###-#### to make arraignments for a refund
Thank you for your time
*** ***

Dear *** ***: This letter is in response to the complaint that was submitted on 3/15/’with the ID of ***
0in 0pt; LINE-HEIGHT: normal">The last day the *** children attended class was 11/11/'13. The *** were not billed in March. I spoke with *** *** (The billing company for PRO Martial Arts) about weeks ago and told them not to bill the *** for March and to cancel the rest of the agreement. I told the *** that according to the terms of their agreement that they had a day right to cancel, and that January and February covered those months. I initially told *** that his children could train any time in the future for the two months that he paid for, and that I would even give the children a third month to train gratis. Although the last day of attendance for the *** boys was 11/11/’13, *** initially told me in March that he told our previous manager *** that he wanted to cancel in December, so I was just following the terms of the ***’s Membership Agreement. I spoke with *** on the phone after that and she said that she told *** that she wanted to cancel in November, not December. After that I spoke with Master ***, our President and he told me that as a show of good will we could give to months of a refund, but the *** would need to rescind their complaint in order for me to do that. Normally PRO Martial Arts stands firm by the Day Right to Cancel, but again this was to show good will
I called *** last night and told him about our offer and that if he would rescind his complaint we would make good on it. He said that he needed to speak to his wife. I requested that he call me back in hours with his answer. I am awaiting his response and will let you know what it is once I receive it
Regards’
*** ***
Senior Master Instructor-PRO Martial Arts-

I want to complaint Pro Martial Arts Torrance the following:
I signed an agreement with MrsLiza K*** their Program Director on June 23, for two members total $258/month with starting just $which offered weeks of unlimited class time, one private lesson for each member, break a board and two uniforms included
From 6/24, ~ 7/ 6, Liza said the facility is having the final test so our boys can't go for two weeks According to Liza's text on 7/@18:43, 7/was our staring date, but 7/was actually our first day attend On 7/Pro Martial Arts charged my credit card on file total $than on Aug a second $was charged On Aug 27, I asked Liza if she can let me know the total class *** and *** attended, no respond, no reply until Sept when I text to Liza again asking for the attended record, in her text she said MrChris is the one who I should be talking to for attendance On Sept 18, I text to Liza and told her I gave my days notice but s

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:MartialArts failed to process our cancelation notification in Novemeber; they should be responsible for their own mistake (which was verbally admitted by **.[redacted]); it shows very low moral principles trying to have a family pay for their company mistake billing us for four extra months when no service has been provided.
They also failed to renew our contract; we did not accept the AutoRenewal clause , which did not matter until now because we have been paying them anyway out of good faith. Martial Arts does not have any legal binding document to bill the four extra months. The last contract we have with them expired in 2011.
MartialArts need to return the four months that were billed in error; we are a family and need the money to enroll the children in a different Karate school, with better moral standars.Regards,[redacted]

As per the agreement supplied in the most recent response, there is a 60 day notice required (this can be supplied again if necessary). Since the notice was given in December that would mean that the December and January payments would still be made. I have spoken to the owner of the franchise and he has agreed to refund 2 months of payments. This would be a final offer and the intent is to make this complaint go away in the interest of customer satisifaction. Naturally the offer still stands that the children can make up the other classes in addition at no charge.
Thank you,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
We have been billed for the following months after we notified the school that the two children would not be able to accommodate the class schedule change:
       - Bill on Nov-20 2013 for December
       - Bill on Dec-20 2013 for January
       - Bill on Jan-20 2014 for February 2014
       - Bill on Feb-20 2014 for March 2014
 
The money taken from our account for these four charges needs to be returned.
Master [redacted]'s response is incorrect:
1 - We were billed for March on Feb-20 , since they bill in advance for the next month. We can provide the bank statements for the above four payments in dispute.
2 - It does not show good faith to bill two instead of four months for a service not provided. 
3 - As we already told Master [redacted] prior to logging our complain at Revdex.com, letting the children take the classes we have already paid for them is not a solution. That is the whole point, these months were billed without our consent, and the children cannot even go take these classes because the class they used to attend was cancelled.
In addition, we were not even notified in advance of the change, we found out when we went to the school to take the class but the class had been cancelled due to this schedule change.
4 - There was no signed of good faith either when Master [redacted]'s answer (prior to filing the complain at Revdex.com) was the the school personnel had failed to communicate our cancellation notice to the office, and there was nothing that he could do. He also said that Master [redacted] was out of town, impossible to be contacted.
I still believe the school should not be allowed to use [redacted] 's student creed, as I mentioned in my complain, since the school does not follow it as a model to their own students:
"I will build true confidence through knowledge in the mind, honesty in the heart, and strength in the body.
I will maintain friendship with my classmates and others.
I am committed to building a strong and happy community.
I will never fight to achieve selfish ends, but to develop might for right."
 
Regards,
[redacted]

Review: I signed my son to pro martial arts in [redacted], pa to learn self defense as well as discipline and how to handle challenging situations. Due to our busy weekday schedule he could only attend Saturday class. I made it very clear to [redacted], owner and instructor, that Saturday was the only day my son could get there. That became a problem when [redacted] felt he could make a long weekend any time there was a national holiday. You name it: easter, memorial day, fourth of July, labor day, thanksgiving, x-mass and new year along with jewish holidays as well as snow days. And he had a teenage student running his Saturdays whenever he had training and busy with his second job. All in all my son's class was closed a total od 9 times and another 3 or 4 times a teenager was the chief instructor working alone. [redacted] ALWAYS SAID; MAKE IT UP ANOTHER DAY. [redacted], as nice as he was, did not understand we could not make it there during the week. We really tried to do so since [redacted] was withdrawing money out of my checking account every month, it was not working with our schedule. Since my son was not getting that much out of training we decided to leave. Even though [redacted] owed us that many days, I never made a fight to collect the $260.00 But I am fighting now to collect because [redacted] and [redacted] on his behalf are making life miserable for my family day and night by calling our home and cell phones 50 times a day. During the last snow storm we lost power and heating for 6 days and still they were calling and harassing us.Desired Settlement: I want to be refunded $260.00 for times we paid and class was closed.. I want pro martial arts, [redacted] and [redacted] to be warned and punished for their unfair and unethical practices.

Business

Response:

This consumer never complained directly to the franchisee at this location as is our policy. This customer also never complained to the Home Office. In fact your e-mail was the first time that we ever even heard that this was an issue.

With that being said the franchise owner has graciously agreed to refund the money if the consumer contacts him directly and withdraws the complaint. He would have been happy to settle the case originally if the customer reached out to him directly.

Please have the consumer call [redacted] ([redacted]or call ###-###-#### to make arraignments for a refund.

Thank you for your time.

Review: ProMartial arts have kept billing four months for a membership for our two sons after we notified the school to stop the membership.

The school cancelled the class scheduled on Thursdays at 5:30 and we told them we would be unable to attend.

I have realized that the did not stop the billing as asked, but still charged us $189 every month since November (as of 15-Mar-2014).

When I contact then to clarify this error, the answer from Master [redacted] was that the previous manager (he referred to him as [redacted]) was not well organized with his notes and probably forgot to pass the notification to the office; so it would be just my word against his.

I consider this answer absolutely unacceptable; I can understand the human mistake, but I expect them to correct their mistake as a responsible business.

They only offer the children to go back in the future to take the four month billed classes in the future instead of providing the proper refund. Master [redacted] said they cannot provide a refund, and Master [redacted] (business owner) had agreed to this, but were not able to contact Master [redacted] directly. I was surprise the Master [redacted] would agree to ignore this fraud.

According to Master [redacted], this is part of the membership agreement that we signed, which is completely untrue, we never agreed to pay for four extra months after our notification. If they did not process it properly, they are responsible to correct it. The schedule was also changed without a proper notice to us.

I do not have any interest any longer to sending the children to this martial arts school were their actions are not consistent with their own creeds:

"I will build true confidence through knowledge in the mind, honesty in the heart and strength in the body"

"I will never fight to achieve selfish ends, but to develop might for right."

Thank you for any help you can provide with this matters.Desired Settlement: Refund charges for four months, two children: $756

They should not be allowed to use these two creeds in the future, since they do not obey them themselves:

"I will build true confidence through knowledge in the mind, honesty in the heart and strength in the body"

"I will never fight to achieve selfish ends, but to develop might for rights"

Business

Response:

Dear [redacted]: This letter is in response to the complaint that was submitted on 3/15/’14 with the ID of [redacted].

The last day the [redacted] children attended class was 11/11/'13. The [redacted] were not billed in March. I spoke with [redacted] (The billing company for PRO Martial Arts) about 2 weeks ago and told them not to bill the [redacted] for March and to cancel the rest of the agreement. I told the [redacted] that according to the terms of their agreement that they had a 60 day right to cancel, and that January and February covered those 2 months. I initially told **. [redacted] that his children could train any time in the future for the two months that he paid for, and that I would even give the children a third month to train gratis. Although the last day of attendance for the [redacted] boys was 11/11/’13, **. [redacted] initially told me in March that he told our previous manager [redacted] that he wanted to cancel in December, so I was just following the terms of the [redacted]’s Membership Agreement. I spoke with [redacted]. [redacted] on the phone after that and she said that she told [redacted] that she wanted to cancel in November, not December. After that I spoke with Master [redacted], our President and he told me that as a show of good will we could give 1 to 2 months of a refund, but the [redacted] would need to rescind their complaint in order for me to do that. Normally PRO Martial Arts stands firm by the 60 Day Right to Cancel, but again this was to show good will.