Sent: Tuesday, October 13, 9:AM Subject: FW: Complaint [redacted] [redacted] [redacted] , Mr [redacted] received a quote from [redacted] for a “ [redacted] ***”Mr [redacted] asked his wife to complete the order Mrs [redacted] called and talked to [redacted] [redacted] she was asking for a “ [redacted] ***” [redacted] explained to her she was looking at the wrong picture and what she was describing was a “ [redacted] ***”She received the an Adjustable Pulling Stand, which cost twice as much as a Dead Lift StandPromaxima needed Mrs [redacted] to agree to pay the shipping cost to send a replacement; she refused Shipping is not a refundable item
Sent: Tuesday, October 13, 9:AM Subject: FW: Complaint [redacted] [redacted] [redacted] , Mr [redacted] received a quote from [redacted] for a “ [redacted] ***”Mr [redacted] asked his wife to complete the order Mrs [redacted] called and talked to [redacted] [redacted] she was asking for a “ [redacted] ***” [redacted] explained to her she was looking at the wrong picture and what she was describing was a “ [redacted] ***”She received the an Adjustable Pulling Stand, which cost twice as much as a Dead Lift StandPromaxima needed Mrs [redacted] to agree to pay the shipping cost to send a replacement; she refused Shipping is not a refundable item