Pro Movers, Inc

Pro Movers had offered a settlement to Jay on Jan of this year for $ Even though the claim was almost a year after the event, claims for loss or damage in Illinois are to be filed within days of delivery We were awaiting his acknowledgment of the settlement offer and mailing
address verification The offer of settlement is still available to resolve this matter.Sorry for the delay in getting our reply to you.***

Our move from Illinois to Texas went smoothly from our very first meeting, through loading (although late in starting), and until delivery of our belongings All personnel involved were attentive to our instructions and very helpful Our only casualty was one broken glass which had been packed by us We would recommend Pro Movers/National Van Lines without hesitation

We moved from Bloomingdale to TomahawkWe had an awesome experience and would recommend this companyVery professional and prompt

Initial Business Response /* (1000, 8, 2014/10/29) */
Unfortunately from time to time incidents occur that neither of us plan on. Here we have two separate issues, the claim of loss and damage and a service complaint. We were unable to locate the weight bench hardware, normally any removed...

hardware is kept right with the piece to accommodate set-up. The only email I have received in this matter was forwarded to me from our move coordinator with photos of the claimed dresser. It appears that the drawer glides came off the track. The photos did not show any signs of mishandling. Based on the released value selected by the customer we have processed and issued a settlement check for the two items according to the terms of the [redacted] of lading. If several emails were sent, I am not sure why I didn't receive them.
As for the service and charges, our records indicate this was a phone order with the estimate being formulated based on that information and not an actual survey of goods. Our charges are based on actual time of service plus one hour of travel time, subject to a three hour minimum. Not certain why someone called at 8 and indicated the crew was on their way, operations had to switch to an alternate unit as the previous days moves had some carry over issues. It does appear that operations dispatched four men on this job instead of the planned three that were charged for in an attempt to get back on schedule. We always want to deliver the best service we possibly can, sometimes things just don't go as planned.
In conclusion, the claim settlement is in the mail. WE did not charge anything extra, we charged the time our customer verified with the inclusion of an additional mover. This should be a fair and reasonable resolve.

Initial Business Response /* (1000, 9, 2014/07/09) */
Contact Name and Title: [redacted]/President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@4promovers.com
Sorry I wasn't able to respond sooner. Ms [redacted] added to here claim the same day she filed complaint with you the Revdex.com. ...

We processed her written claim on June 26 and sent a settlement check with the itemized breakdown of claimed items based on minimum carriers liability of .30/lb per article which Ms [redacted] elected at the time of the move. I believe the settlement offer to be fair and final.
Our movers are professional and move tens of thousands of varying type and size items annually quite successfully. Unfortunately from time to time an incident can occur resulting in loss or damage, as is the case here. I do not believe there was any intent to damage any of Ms [redacted]'s items. We regret there was any incident, however since it did occur, the issued settlement check and breakdown satisfies our obligation.
Please advise.
Thanks
Initial Consumer Rebuttal /* (3000, 11, 2014/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
check from ProMovers in the amount of $179.00. Breakdown listing my treadmill at only $90.00 coverage. However, I do not feel this is fair as this item should not fall within the .30 per lb as this was done out of negligence. No professional mover would ever lift a 300lb treadmill by the plastic console. I was asking for the cost of the part $112.53 plus $50.00 to have someone repair it. All the rest of the breakdown they have on the letter I will accept but not the cost listed for my treadmill that has been rendered unusable.
Final Business Response /* (4000, 15, 2014/08/07) */
Pro Movers has satisfied and concluded its obligation according to the terms and conditions of the bill of lading signed by the customer. There was no intent on the movers part to damage the treadmill, he made a mistake. We want to conclude this matter and move on. As a gesture of goodwill, Pro Movers will offer an additional $50.00 to conclude this matter as resolved.
We await your reply.
Pro Movers

We used Pro Movers, Inc. in Aurora, Illinois, to arrange for our relocation to Florida in October 2016. It is never easy to move, and especially us being in our 80’s. It was our 22nd relocation and from past experiences we never expected this move to be so flawless and pleasant! Meghan was especially helpful and obviously very competent in her role. We were impressed with Pro Movers’ level of professionalism and efficiency!