Pro Movers

We used Pro Movers, Incin Aurora, Illinois, to arrange for our relocation to Florida in October It is never easy to move, and especially us being in our 80’sIt was our 22nd relocation and from past experiences we never expected this move to be so flawless and pleasant! Meghan was especially helpful and obviously very competent in her role We were impressed with Pro Movers’ level of professionalism and efficiency!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I originally told them about the hyperlink several months ago It appears the company only understood what I finally meant when I said hyperlink when I got upset I don't understand why anyone, especially a business would not run a test on their emails and make sure everything is routed correctly before using them I also received a call from another one of their customers after they sent the response to you saying the issue was fixed Regards, [redacted]

Initial Business Response / [redacted] (1000, 8, 2014/10/29) */ Unfortunately from time to time incidents occur that neither of us plan onHere we have two separate issues, the claim of loss and damage and a service complaintWe were unable to locate the weight bench hardware, normally any removed hardware is kept right with the piece to accommodate set-upThe only email I have received in this matter was forwarded to me from our move coordinator with photos of the claimed dresserIt appears that the drawer glides came off the trackThe photos did not show any signs of mishandlingBased on the released value selected by the customer we have processed and issued a settlement check for the two items according to the terms of the [redacted] of ladingIf several emails were sent, I am not sure why I didn't receive them As for the service and charges, our records indicate this was a phone order with the estimate being formulated based on that information and not an actual survey of goodsOur charges are based on actual time of service plus one hour of travel time, subject to a three hour minimumNot certain why someone called at and indicated the crew was on their way, operations had to switch to an alternate unit as the previous days moves had some carry over issuesIt does appear that operations dispatched four men on this job instead of the planned three that were charged for in an attempt to get back on scheduleWe always want to deliver the best service we possibly can, sometimes things just don't go as planned In conclusion, the claim settlement is in the mailWE did not charge anything extra, we charged the time our customer verified with the inclusion of an additional moverThis should be a fair and reasonable resolve

Initial Business Response / [redacted] (1000, 9, 2014/07/09) */ Contact Name and Title: [redacted] ***/President Contact Phone: XXX-XXX-XXXX Contact Email: ***@4promovers.com Sorry I wasn't able to respond soonerMs [redacted] added to here claim the same day she filed complaint with you the Revdex.com We processed her written claim on June and sent a settlement check with the itemized breakdown of claimed items based on minimum carriers liability of .30/lb per article which Ms [redacted] elected at the time of the moveI believe the settlement offer to be fair and final Our movers are professional and move tens of thousands of varying type and size items annually quite successfullyUnfortunately from time to time an incident can occur resulting in loss or damage, as is the case hereI do not believe there was any intent to damage any of Ms [redacted] 's itemsWe regret there was any incident, however since it did occur, the issued settlement check and breakdown satisfies our obligation Please advise Thanks Initial Consumer Rebuttal / [redacted] (3000, 11, 2014/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) check from ProMovers in the amount of $Breakdown listing my treadmill at only $coverageHowever, I do not feel this is fair as this item should not fall within the per lb as this was done out of negligenceNo professional mover would ever lift a 300lb treadmill by the plastic consoleI was asking for the cost of the part $plus $to have someone repair itAll the rest of the breakdown they have on the letter I will accept but not the cost listed for my treadmill that has been rendered unusable Final Business Response / [redacted] (4000, 15, 2014/08/07) */ Pro Movers has satisfied and concluded its obligation according to the terms and conditions of the bill of lading signed by the customerThere was no intent on the movers part to damage the treadmill, he made a mistakeWe want to conclude this matter and move onAs a gesture of goodwill, Pro Movers will offer an additional $to conclude this matter as resolved We await your reply Pro Movers

Revdex.com of Metro Washington DC
10:AM (minutes ago)
to me
---------- Forwarded message ----------
From: *** ***
Date: Mon, Jun 16, at 10:AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC
& Eastern Pennsylvania in regards to your complaint #***
To: "[email protected]"
I was just checking on the status of my complaint as it has been a couple of weeks and I have not hear back anything other then two separate emails dated several days apart stating the items had been sent to the business The complaint # is ***
On Thursday, May 29, 10:AM, "[email protected]" wrote:
You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***Please click on the link below to access the online dispute resolution web site and read this message

Review: I just moved and has been ripped offed with the movers called "promovers.inc.” To make the long story short, they quoted one thing and when arrived, quoted another story. They know that moving is “PLANNED” and it is really hard to change plans when things are reserved, packed, stored, ect. They insisted that they get paid in CASH because they have done this with other consumers before, and knew that credit card company can decline the pay out. It is all strategized for them: to quote one thing and change the price when the moving day arrives. It sucks for the consumers because you can not undo the move.Desired Settlement: I just want my money back.

Consumer

Response:

Revdex.com of Metro Washington DC

10:37 AM (43 minutes ago)

to me

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Mon, Jun 16, 2014 at 10:36 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

I was just checking on the status of my complaint as it has been a couple of weeks and I have not hear back anything other then two separate emails dated several days apart stating the items had been sent to the business. The complaint # is [redacted]

On Thursday, May 29, 2014 10:02 AM, "[email protected]" <[email protected]> wrote:

You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]. Please click on the link below to access the online dispute resolution web site and read this message.

Review: My complaint began with a move made on 3/3/14 involving USB Movers. A complaint was filed with [redacted] the site that referred these people for the move. [redacted] contacted Gavi, the owner at the time of USB Movers. He called me on 5/18/14 asking if a return of $500 would settle the issue and it was agreed upon. The reason for this was a series of events beginning with placing a hold of $2k on the credit card used to schedule the move. Then, when the belongings were in the truck at the delivery site, there was a demand for payment or the furniture would not be brought off the truck and it was going to be $1800 at that point and would add up as time accumulated due to non pay. The amount of furniture moved was boxes, a living room, dining room and kitchen 5 miles across town. No unpacking was done and furniture was damaged (found out after payment of cash to get it off the truck). I contacted Gavi on 6/2/14, he stated check would be mailed in 7-10 days. I called him on 6/10/14, check was to be mailed tomorrow. Again on 6/11/14 I was told the same thing. I contacted [redacted] who contacted him and advised me he said he sold the company to Damon G[redacted] and he is the one to refund the money.Desired Settlement: I agreed to drop this based on the man's promise to make it right. The settlement of $500 for this unscrupulous work ethic was more than fair. At this point, a certified check will be acceptable. The number I have for Gavi is ###-###-#### and the number given to me for Damon G[redacted] is ###-###-####

Review: We signed a contract for a pickup on 27 Apr 14. They took $100 deposit. The moving company never showed. They have not answered their phone or returned and calls.

The customers name on the contract is [redacted] and pick up location is [redacted], VA [redacted]Desired Settlement: We want our $100 back form the deposit.