Pro Nails

[redacted] I talked to [redacted] & my Manager about what went wrongSorry I took so long to get back to you my wife had surgery on the 17th [redacted] come in for a giftHer last work was done with acrylic [redacted] cannot speak English well but he told [redacted] her Acrylic was at least one month old and if you put regular polish over old acrylic it has a bad reaction & chipping is one of the things! I am sure this hole thing was a big misunderstandingSorry for all your pain

Hello, I will address a total of orders in question order to come to a mutual understanding These orders where placed between [redacted] through [redacted] ***Please note that Spurst.com has undergone several policy changes, and as of [redacted] offers Refunds AND Store Credit on all purchases Prior to [redacted] ***, all purchases were eligible for STORE CREDIT ONLY 1st Order # [redacted] Placed on [redacted] Reflects the following: Item Color Qty Sku Status Price Total $ $ Tax Total : A total of tickets were created and sent to the client between [redacted] and [redacted] to the email on file which is [redacted] with the following question: "Dear [redacted] ,Thank you for shopping with Spurst.comAlthough we keep 99% of all of our merchandise in stock to ensure a quick delivery, there is a rare case that something is temporarily out of stockThe following items on your order are still on back order:" [ITEMS LISTED DEPENDING ON AVAILABILITY]Please click on the link below to select how you would like to proceed with your back ordered items:Keep waiting (the items will be shipped as soon as we have them in our warehouse)Cancel backorder items and receive Spurst.com store credit for the value of the items plus an additional 20% bonusCancel backorder items and obtain a refund in the same form that payment was madeWe value your business and as always if you have any questions please feel free to contact our customer service team, they will be happy to assist you.Best Regards,Spurst Brands CorpCustomer Service: Sale: As of [redacted] : All tickets were closed due to non response by our automated system The last ticket # [redacted] was sent on [redacted] and was closed on [redacted] due to non response As of [redacted] : Spurst.com no longer offers back order, and available selections were processed for shipping at this time As of [redacted] : selection was in stockThe following item was processed for shipping by default: As of [redacted] : [redacted] Tracking Number: [redacted] indicates the package was delivered on [redacted] for order# [redacted] hipping & Handling $ As of [redacted] : A STORE Credit was issued for the amount of $ [redacted] by our automated system due to non response As of [redacted] : TOTAL AVAILABLE IN STORE CREDIT: $ [redacted] As of [redacted] : All out of stock items added up to $ [redacted] Please note an additional BONUS credit of $in shipping was added to the in store credit as a courtesy [redacted] The customer never contacted us to inform us that she did NOT want the in store credit, and proceeded to use her in store credit on the orders below 2nd Order # [redacted] Placed on [redacted] Reflects the following: Item Color Qty Sku Status Price Total Payment Method: STORE CREDIT SubTotal $ Shipping & Handling: $ Tax Total $ Store Credit -$ Amount Billed: $ As of [redacted] : $ [redacted] in store credit was used on order # [redacted] We did not require any credit card information for this order As of [redacted] : [redacted] Tracking Number: [redacted] indicates the package was delivered on [redacted] As of [redacted] : Remaining Available STORE CREDIT: $ ***The client did not return any selections from this order ***The client made no contact regarding this order or the status of their store credit ***The client has never informed us that they received an incorrect item, the invoice for this order indicates all selections were in stock as Spurst.com no longer permits back orders 3rd Order # [redacted] Placed on [redacted] Reflects the following: Item Color Qty Sku Status Price Total Payment Method(s): STORE CREDIT SubTotal Shipping & Handling: $ ( $ handling, $shipping) Tax Total: $ Store Credit: - $ Amount Billed: $ As of [redacted] : Available STORE CREDIT balance: $$ [redacted] was billed to card ending in *** As of [redacted] : Please note, out of selections were processed for shipping on this order via [redacted] Tracking Number: [redacted] As of [redacted] : The following Seasonal Drop-Ship Halloween Costume item was listed as PENDING: Handling: $ As of [redacted] : the following disclaimer was posted for this Seasonal Halloween Costume selection on our website, " Due to the location of this warehouse, a $shipping and handling fee will be added on to the order even if the order is qualified for free shipping Please allow - business days for delivery" As of [redacted] : The warehouse charged with shipping this Seasonal Drop-Ship item [ [redacted] Large] contacted Spurst to inform us that the item was no longer available As of [redacted] : A Spurst.com Sales representative attempted to reach the client at the following # on file, [redacted] There was no response, and a voice message was left as confirmation As of [redacted] : Ticket # [redacted] was created and the following message was sent to the email on file: [redacted] "Hello [redacted] , I regret to inform you that the following item has gone out of stock at the last minute on the size selected " [redacted] " You are more than welcome to select one of the following options Cancel discontinued item for an exchange of equal or lesser value Cancel discontinued items and receive Spurst.com store credit for the value of the items plus an additional 20% bonus Cancel discontinued items and obtain a refund in the same form that payment was made Please let us know which of these options would best suit your needs Should you have any questions regarding your order, status, etc., you can reply back to this email or reach my in the office Monday - Friday from a.m- p.mCentral Standard Regards Spurst.com Customer Service" As of [redacted] : Ticket # [redacted] was closed due to non response As of [redacted] : [redacted] Tracking # [redacted] indicated the rest of the order was delivered on [redacted] ***The client did not return any selections from this order As of [redacted] : Spurst.com no longer offered the Seasonal Drop-Ship Halloween Costumes and a Customer Service Representative proceeded to attempt to request a REFUND for the un-shipped item due to non-response in the amount of $ [redacted] [ [redacted] Large] Please note that this amount requested was incorrect, for which we apologize as it did not include the $handling fee for this item The CORRECT value of the unavailable item: [ [redacted] Large] on order # [redacted] is: $ [redacted] This amount includes $ [redacted] for [] + $tax + Handling Unfortunately, the Customer service representative who requested the refund of $ [redacted] on [redacted] was not aware that the system could not process a refund greater than $ [redacted] on this orderIn other words, our system can only process a refund for the amount paid with credit card which was $*** Because the order was partially paid for using store credit, and the remaining amount due was paid for using the credit card she provided, the reimbursement was not processed Refunds typically post back onto the credit card on file within up to 3-business days, once a refund is requested there is typically no further action needed to be taken by the customer service representativeUnfortunately, our customer service team was never aware that the customer’s refund was left pending past the business day time frame, and due to an internal error within our system, the non- refunded item went un-noticed until the client reached out to us in [redacted] of *** As of [redacted] : [redacted] contacted Spurst.com and spoke with a customer service representativeShe expressed her dissatisfaction with 1st Order # [redacted] placed on [redacted] in which only selection was in stock, as well as her dissatisfaction with the 3rd Order # [redacted] Placed on [redacted] because the Halloween costume never arrived, and she was extremely disappointed The Customer Service representative then offered a courtesy refund of an additional ship fee in the amount of $9.99, in addition to the refund due for unavailable Seasonal item [ [redacted] Large] (despite the fact that Spurst.com had already issued a bonus store credit of $on [redacted] ) The Customer Service Representative proceeded to request the refund of $ [redacted] + $courtesy The Total refund of $ [redacted] was divided into parts as follows: As of [redacted] : $ [redacted] requested on 3rd Order # placed on [redacted] Credit Card on file ending in [redacted] As of [redacted] : $ [redacted] requested on 1st Order # [redacted] Placed on [redacted] Credit Card on file ending in [redacted] As of [redacted] : [redacted] once again contacted Spurst.com to inform us that the remaining $ [redacted] had not posted to the card on fileShe has confirmed that the amount of $ [redacted] which was requested on 3rd Order # placed on [redacted] has been credited back to her Credit Card on file ending in [redacted] She was understandably very upset, and stated that she never authorized a charge of $ [redacted] in the first placeThe customer service representative she spoke to informed her that Spurst.com cannot charge a credit card unless it is authorized, and explained that the reason she was charged $ [redacted] on her order, was because she has exhausted the pre-existing store credit, and provided credit card information to pay for the difference herself Unfortunately, due to the length of time which had passed between the original charge on [redacted] and the refund requested on [redacted] ( months ) it became ap [redacted] that a system error prevented Spurst.com from issuing a refund directly to the credit card on file for the remaining $*** During this time, the customer was asked to remain on hold while we clarify the matter with the only other representative who had previously discussed the order history with the clientOur phone lines have an automated time-out, and although the customer was accidentally disconnected while on hold, the spurst.com customer service representative immediately called the client back until the matter was clarified As of [redacted] : The client has provided a NEW email address, and a confirmation email was sent to the following NEW email: [redacted] The information provided above has also been given to customer via phone and E-mail, and we hope that having a complete record will reduce any confusionIt is possible that due to the length of time during which these orders took place, the customer may not recall having used store credit for ordersAlthough client wishes to be refunded $ [redacted] , Spurst only owes client the amount of $*** As of [redacted] : Spurst.com has agreed to issue a check for the remaining refund due in the amount of $*** This check will be arriving within 5-business days from that date We truly apologize for any confusion and inconvenience all this has caused, and would like to reassure the client that she will be receiving the amount of $ [redacted] in the form of a check made payable to herWe would like to remind the client that we appreciate their business, and hope that this information will bring clarity to their dispute

Initial Business Response / [redacted] (1000, 10, 2015/08/31) */ It wasn't very clear on the gel service ? Your money means a lot to you Your $went for Labor & Gel polish is very Expensive the UV light to dry the polishMy overhead for shop all said & done I make $for your work total I Will discount your $to $A 50% Discount after all said & done I will send you $& I GET $ Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, I accepted your refund, I feel you have considered my side of the issueI had asked for a discount that day but I didn't get it, I'm not completely satisfied but you met me half way at a minimumI truly hope you do take the time to inform your NEW customers like me of your services in detail so this will not happen againThank you Pro Nails and the Revdex.com for your mediation and assistance Final Consumer Response / [redacted] (2000, 22, 2015/10/01) */ Pro Nails owner Mr [redacted] contacted me and stated he did not know how to give me my refundSo I informed him to leave the refund check for $at the business and I would pick it upLast weekend I went and picked it up, he complied and I have nothing else to say but thank you BB and [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I tried to resolve the problem by contacting your companyYou ignored me and when I called back I was told Noone in management was available and she didn't know when she was availableWhen I asked for corporate phone number she gave me the number and said it won't do me any good since they are individually owned and operatedI asked for the name of the owner or manager and she said it was none of my businessNot only you do lousy work your people are rude alsoI did disputed the charge with my credit card company and this is not a way to get free lousy service from youI don't need your moneyI also don't like to be scammedI will gladly go to court and let a judge decide if I should pay youI am in service business and I treat people the way I like to be treatedI don't promise what I can't deliverI will make every effort to let people know what you did and they can decide who they believeYou keep insisting I say your crew didn't do anything, I believe they did a lousy jobYou also lied about theCalling my wife half hour before they where doneThey called her and told her they were done and leavingThey may have changed you for their travel time to the parking lot they parkedOnce again I am not making these up to avoid paying the chargeYou know what type of scam you are runningMaybe that is why you don't have a supervisor on callI told I was moving in right away and insisted for assurance that the job would get done that Saturday Regards, [redacted]

I am saddned that the consumer continues to be unreasonable I offered to refund $mainly because I recognize the crew was late That fact was never in dispute The threat of tarnishing our name is not appreciated and of course would be heard from his side only The work was done, the time was spent, the rags brought back were filthy black , we were never given the chance to address the concerns of the consumer as he took matters into his own hands and continues to be unreasonable I strongly condemn his allegations that nothing was done and the threats made in an attempt to avoid facts and put pressure on us to give him a free cleaningI do not need to buy his silence and the facts speak for themselvesWe too will do whatever it takes to collect the money owed to us The fact remains that he disputed the charges and so we were not paid in addition to him refusing any reasonable solution, instead making threats As I know he too works in customer service, I know he is familiure with the tactics he is using as I am sure they worked for his clients in the past Not this time

Initial Business Response / [redacted] (1000, 5, 2016/02/26) */ Since we have tried many to address this customer's complaint to no avail, we will ask her to return to the shop so that we can credit her accountWe have the original receipt for reference Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thats all I've asked thank you

My name is *** ***On March 22nd I Went to use the ATM provided by Pay-Tel at the local deli mart *** *** at Seneca Street) and tried to make a withdrawal of $using my *** *** *** CardNo Money was dispensed and after checking my account online with *** *** *** that the ATM company still took the money
After attempting twice before and having the same issues where the money was non dispensed and then was refunded by Pay-Tel I ran into the same non-dispense issue as before I contacted the person in control of the ATM company per the Manager at the store *** located at *** *** where the ATM Error occured again the name of the person is Jason and his phone number is (716) ***I have contacted him before about this issue twice before for my *** Card and then now my *** *** CardJason explained that the only time his ATM's have any issue is due to *** *** *** or *** the same bank of my

We will refund the consumer's money

Dear Revdex.com, My name is Kevin P***, the owner of Pro Nails and SpaI am writing in response to the letters from Revdex.com and Ms*** *** *** regarding the price of $for the services that recently rendered to herI noticed that the complaint come
from Ms***, who is a regular customer to our businessI want to take this opportunity to explain the misunderstanding between Ms*** and our employeeIn the past, Ms*** usually come requested for services such as gel polish or manicure (which cost $plus tax for each service), or gel manicure (which cost $plus tax)However, for this particular time, Ms*** requested the powdered overlays and gel white tips; therefore, the total charge is $plus tax which turned out to be $To further breakdown, powdered overlay is a full set nails that costs $(before tax), and gel white tips costs $(before tax)These two services add up to be $48, but Jenny gave Ms*** a $discount for the two services that were done at the same timeTherefore, the total charge was $plus tax which is $48,Later, when Ms*** called and spoke with Jenny asking why she charged the amount mention above, Jenny tried to explain to Ms***, However, due to language barrier, Jenny was not able to give a clear explanation to MsI was not at the store to give Ms*** a thorough explanationPlease accept my sincere apology for the misunderstandingIf Ms*** still have any questions about our prices, please feel free to contact my cell phone at ###-###-####. Sincerely, Kevin P***

Initial Business Response /* (1000, 10, 2015/08/31) */
It wasn't very clear on the gel service ? Your money means a lot to you Your $30.00 went for Labor & Gel polish is very Expensive the UV light to dry the polish. My overhead for shop all said & done I make $15.00 for your work total I Will...

discount your $30.00 to $15.00 A 50% Discount after all said & done I will send you $15.00 & I GET $00.00
Initial Consumer Rebuttal /* (2000, 12, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I accepted your refund, I feel you have considered my side of the issue. I had asked for a discount that day but I didn't get it, I'm not completely satisfied but you met me half way at a minimum. I truly hope you do take the time to inform your NEW customers like me of your services in detail so this will not happen again. Thank you Pro Nails and the Revdex.com for your mediation and assistance.
Final Consumer Response /* (2000, 22, 2015/10/01) */
Pro Nails owner Mr. [redacted] contacted me and stated he did not know how to give me my refund. So I informed him to leave the refund check for $15.00 at the business and I would pick it up. Last weekend I went and picked it up, he complied and I have nothing else to say but thank you BB and [redacted]

[redacted] I talked to [redacted] & my Manager about what went wrong. Sorry I took so long to get back to you my wife had surgery on the 17th. [redacted] come in for a gift. Her last work was done with acrylic. [redacted] cannot speak English well but he told [redacted] her Acrylic was at least one month old and if...

you put regular polish over old acrylic it has a bad reaction & chipping is one of the things! I am sure this hole thing was a big misunderstanding. Sorry for  all your pain.

Hello,  I
will address a total of 3 orders in question order to come to a mutual
understanding.  These orders where placed between [redacted] through
[redacted]. Please
note that Spurst.com has undergone several policy changes, and as of [redacted]
offers Refunds AND Store...

Credit on all purchases.  Prior
to [redacted], all purchases were eligible for STORE CREDIT ONLY.  1st Order # [redacted]
Placed on [redacted]. Reflects
the following:
Item


Color


Qty


Sku


Status


Price


Total



 



 

 








 

$








 

 

$









Tax Total
:


 









 




 



A
total of 6 tickets were created and sent to the client between [redacted] and
[redacted] to the email on file which is [redacted] with the
following question:  "Dear [redacted]
[redacted],Thank you for shopping
with Spurst.com. Although we keep 99% of all of our merchandise in stock to
ensure a quick delivery, there is a rare case that something is temporarily out
of stock. The following items on your order are still on back order:" [ITEMS LISTED DEPENDING
ON AVAILABILITY]Please click on the link
below to select how you would like to proceed with your back ordered items:1. Keep waiting (the items
will be shipped as soon as we have them in our warehouse)2. Cancel backorder items
and receive Spurst.com store credit for the value of the items plus an
additional 20% bonus3. Cancel backorder items
and obtain a refund in the same form that payment was madeWe value your business
and as always if you have any questions please feel free to contact our
customer service team, they will be happy to assist you.Best Regards,Spurst Brands CorpCustomer Service: Sale: As
of [redacted]: All tickets were closed due to non response by our automated
system.               The last ticket
# [redacted] was sent on 0[redacted] and was closed on [redacted] due to
non response.  As
of [redacted]: Spurst.com no longer offers back order, and available selections
were processed for shipping at this time.  As
of [redacted]: 1 selection was in stock. The following item was processed for
shipping by default: As of
[redacted]: [redacted] Tracking Number: [redacted] indicates the package was
delivered on [redacted] for order# [redacted].
hipping
& Handling


$











 As
of [redacted]: A STORE Credit was issued for the amount of $[redacted] by our automated system due to non response.  As of
[redacted]: TOTAL AVAILABLE IN STORE CREDIT:
$[redacted]
As of
[redacted]:  All out of stock items
added up to $[redacted]. Please note an additional BONUS credit of $9.99 in
shipping was added to the in store credit as a courtesy  [redacted] The customer never contacted us to
inform us that she did NOT want the in store credit, and proceeded to use her
in store credit on the 2 orders below.



2nd Order # [redacted]
Placed on [redacted] 
Reflects the following:

Item


Color


Qty


Sku


Status


Price


Total




Payment
Method:


STORE
CREDIT


















SubTotal


$









Shipping & Handling:


$









Tax Total


$0.00









Store
Credit


-$









Amount
Billed:


$0.00





As
of [redacted]: $[redacted] in store credit was used on order # [redacted].
We did not require any credit card
information for this order
As
of [redacted]: [redacted] Tracking Number: [redacted] indicates the package
was delivered on [redacted]. 


As of
[redacted]: Remaining Available STORE CREDIT: $141.14.        
                                   
[redacted]The client did not return any
selections from this order
[redacted]The client made no contact
regarding this order or the status of their store credit. 
[redacted]The client has never informed us
that they received an incorrect item, the invoice for this order
indicates all selections were in stock as Spurst.com no longer permits back
orders. 


3rd Order # [redacted]
Placed on [redacted]
Reflects
the following:

Item


Color


Qty


Sku


Status


Price


Total




Payment
Method(s):


STORE
CREDIT










 









SubTotal


 









Shipping &  Handling:


$ ( $10
handling, $9.99 shipping)









Tax Total:


$









Store
Credit:


- $









Amount
Billed:


$




As of [redacted]: Available STORE CREDIT balance: $0.00 $[redacted] was billed to
card ending in [redacted].

As of [redacted]: Please note, 9 out of 10 selections were processed for
shipping on this order via [redacted] Tracking Number: [redacted]

As of [redacted]: The following Seasonal Drop-Ship Halloween Costume item was
listed as PENDING: 
 
Handling:


$




As of [redacted]: the following disclaimer was posted for this Seasonal
Halloween Costume selection on our website, 

"
Due to the location of this warehouse, a $10 shipping and handling fee will
be added on to the order even if the order is qualified for free shipping.
Please allow 7 - 10 business days for delivery. "

As
of [redacted]: The warehouse charged with shipping this Seasonal Drop-Ship
item [[redacted] Size:
Large] contacted Spurst to inform us that the item was no
longer available. 

As of [redacted]: A Spurst.com Sales representative attempted to reach the
client at the following # on file, [redacted]. There was no response, and a
voice message was left as confirmation. 

As of [redacted]: Ticket #  [redacted] was created and the following message
was sent to the email on file: [redacted]

"Hello
[redacted],

I regret to inform you that the following item
has gone out of stock at the last minute on the size selected . 

"[redacted]"

You are more than welcome to select one of the
following options. 

1. Cancel discontinued item for an exchange of
equal or lesser value
2. Cancel discontinued items and receive
Spurst.com store credit for the value of the items plus an additional 20%
bonus.
3. Cancel discontinued items and obtain a
refund in the same form that payment was made. 

Please let us know which of these options
would best suit your needs. 

Should you have any questions regarding your
order, status, etc., you can reply back to this email or reach my in the
office Monday - Friday from 9 a.m. - 6 p.m. Central Standard.

Regards 
Spurst.com
Customer Service"

As of [redacted]:  Ticket
#  [redacted] was closed due to non
response. 

As of [redacted]: [redacted] Tracking # [redacted]
indicated the rest of the order was delivered on [redacted]
[redacted]The client did not return any
selections from this order

As of [redacted]:  Spurst.com no longer offered the Seasonal Drop-Ship
Halloween Costumes and a Customer Service Representative proceeded to
attempt to request a REFUND for the un-shipped item due to non-response
in the amount of $[redacted] [[redacted] Size: Large] 


Please
note that this amount requested was incorrect, for which we apologize as it
did not include the $10 handling fee for this item. 
The CORRECT value of the unavailable item: [[redacted] Size: Large] on order # [redacted] is: $[redacted]
This
amount includes $[redacted] for [] + $8.27 tax + 10.00 Handling

Unfortunately, the Customer service representative who requested the refund
of $[redacted] on [redacted] was not aware that the system could not process a
refund greater than $[redacted] on this order. In other words, our system can only
process a refund for the amount paid with credit card which was $[redacted].
Because the order was partially paid for using store credit, and the
remaining amount due was paid for using the credit card she provided, the
reimbursement was not processed.
 Refunds typically post back onto the credit
card on file within up to 3-5 business days, once a refund is requested there
is typically no further action needed to be taken by the customer service
representative. Unfortunately, our customer service team was never aware that
the customer’s refund was left pending past the 5 business day time frame,
and due to an internal error within our system, the non- refunded item went
un-noticed until the client reached out to us in [redacted] of [redacted]. 

As of [redacted]: [redacted] contacted Spurst.com and spoke with a
customer service representative. She expressed her dissatisfaction with 1st
Order # [redacted] placed on [redacted] in which only
1 selection was in stock, as well as her dissatisfaction with the 3rd
Order # [redacted] Placed on [redacted] because the
Halloween costume never arrived, and she was extremely disappointed.
The
Customer Service representative then offered a courtesy refund of an
additional ship fee in the amount of $9.99, in addition to the refund due for
unavailable Seasonal item [[redacted] Size: Large] (despite
the fact that Spurst.com had already issued a bonus store credit of $9.99 on
[redacted] ). 

The Customer Service Representative proceeded to request the refund
of $[redacted] + $9.99 courtesy. 
The Total refund of $[redacted] was divided into 2 parts as follows: 

As of [redacted]: $[redacted] requested on 3rd Order #  placed on [redacted] Credit Card on file
ending in [redacted]

As of [redacted]: $[redacted] requested
on  1st Order # [redacted] Placed on [redacted] Credit Card
on file ending in [redacted]

As of [redacted]: [redacted] once again contacted Spurst.com to inform
us that the remaining $[redacted] had not posted to the card on file. She has
confirmed that the amount of $[redacted] which was requested on 3rd Order #  placed on [redacted] has been credited
back to her Credit Card on file ending in [redacted]
 She was
understandably very upset, and stated that she never authorized a charge of
$[redacted] in the first place. The customer service representative she spoke to
informed her that Spurst.com cannot charge a credit card unless it is
authorized, and explained that the reason she was charged $[redacted] on her
order, was because she has exhausted the pre-existing store credit, and
provided credit card information to pay for the difference herself. 

Unfortunately, due to the length of time which had passed between the
original charge on [redacted] and the refund requested on [redacted] ( 12
months ) it became ap[redacted] that a system error prevented Spurst.com from
issuing a refund directly to the credit card on file for the remaining
$[redacted].  During this time, the customer was asked to remain on hold
while we clarify the matter with the only other representative who had previously
discussed the order history with the client. Our phone lines have an
automated time-out, and although the customer was accidentally disconnected
while on hold, the spurst.com customer service representative immediately
called the client back until the matter was clarified.
                            
As of
[redacted]: The client has provided a NEW email address, and a confirmation
email was sent to the following NEW email: [redacted]. The information provided above has
also been given to customer via phone and E-mail, and we hope that having a
complete record will reduce any confusion. It is possible that due to the
length of time during which these orders took place, the customer may not
recall having used store credit for 2 orders. Although client wishes to be
refunded $[redacted] , Spurst only owes client the amount of  $[redacted].
 As of [redacted]:
Spurst.com has agreed to issue a check for the remaining refund due in the
amount of $[redacted].  This check will be arriving within 5-7 business days
from that date.
 
We truly
apologize for any confusion and inconvenience all this has caused, and would
like to reassure the client that she will be receiving the amount of $[redacted]
in the form of a check made payable to her. We would like to remind the
client that we appreciate their business, and hope that this information will
bring clarity to their dispute.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I tried to resolve the problem by contacting your company. You ignored me and when I called back I was told Noone in management was available and she didn't know when she was available. When I asked for corporate phone number she gave me the number and said it won't do me any good since they are individually owned and operated. I asked for the name of the owner or manager and she said it was none of my business. Not only you do lousy work your people are rude also. I did disputed the charge with my credit card company and this is not a way to get free lousy service from you. I don't  need your money. I also don't like to be scammed. I will gladly go to court and let a judge decide if I should pay you. I am in service business and I treat people the way I like to be treated. I don't promise what I can't deliver. I will make every effort to let people know what you did and they can decide who they believe. You keep insisting I say your crew didn't do anything, I believe they did a lousy job. You also lied about the. Calling my wife half hour before they where done. They called her and told her they were done and leaving. They may have changed you for their travel time to the parking lot they parked. Once again I am not making these up to avoid paying the charge. You know  what type of scam you are running. Maybe that is why you don't have a supervisor on call. I told I was moving in right away and insisted for assurance that the job would get done that Saturday. 
Regards,
[redacted]

I am saddned that the consumer continues to be unreasonable .  I offered to refund $100.00 mainly because I recognize the crew was late.  That fact was never in dispute.  The threat of tarnishing our name is not appreciated and of course would be heard from his side only.  The...

work was done, the time was spent, the rags brought back were filthy black , we were never given the chance to address the concerns of the consumer as he took matters into his own hands and continues to be unreasonable.  I strongly condemn his allegations that nothing was done and the threats made in an attempt to avoid facts and put pressure on us to give him a free cleaning. I do not need to buy his silence and the facts speak for themselves. We too will do whatever it takes to collect the money owed to us.  The fact remains that he disputed the charges and so we were not paid in addition to him refusing any reasonable solution, instead making threats.  As I know he too works in customer service, I know he is familiure with the tactics he is using as I am sure they worked for his clients in the past.  Not this time

Initial Business Response /* (1000, 5, 2016/02/26) */
Since we have tried many to address this customer's complaint to no avail, we will ask her to return to the shop so that we can credit her account. We have the original receipt for reference.
Initial Consumer Rebuttal /* (2000, 7,...

2016/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thats all I've asked thank you

Review: My daughter and I had pedicures at ProNails in the Eastwood Mall. Mine turned out fabulous. My daughter's looked like a child had done the pedicure. Polish was all over her toes. I asked the young girl who had done my pedicure if she could fix the polish on my daughter's pedicure. She asked me if the pedicure needed fixed because "they were messy." I replied "yes." She did the best she could to repair the mess. I called the salon to tell them what a great job one person did and what an awful pedicure another person had done. They said they could not remedy the problem because we live out of town and their policy is to re-polish within 3 days. I am unable to return to Youngstown within this period of time simply to have my daughter's toe nails re-polished. According to the response of the young girl who had done my pedicure I really feel as though this is an on-going, well-known problem within the salon. I felt as though they know this person does not do a good job but they still let her work there. In addition she convinces you to have a regular pedicure and not just a mini-pedicure which costs an additional $10.Desired Settlement: All they have to do is allow my daughter to come into the salon and have her toe-nails re-polished the next time we are in Youngstown. They should also not allow this person perform the duties of polishing nails. She can certainly do other necessary jobs within the salon.