Pro Oil Shop

Had not responed sooner than now as we had recently changed our internet service provider and e-mails coming in correctly have been an issue up to now.
 
On 2-7-2014 Customer bought CPU Heatsink/with Fan.
Customer broke his motherboard mounting bracket upon...

attempting to install new Heatsink/with Fan.
Customer called 10 mins before closing and wanted to get a mounting bracket.
He was told that all of the techs were gone for the day and we could get him one in the morning after 9:00am.
He then made complaint with Revdex.com that night.
Customer came in the next moring and bought a mounting bracket for his motherboard and I allowed him to swap the CPU Heatsink/with fan for another one like it even though the one he brought back showed no sign of any problem and had not been fully engaed on a
CPU. 
He seemed pleased and I have not heard anything otherwise.
Seems strange that someone would lodge a complaint before trying to resolve there issue.
[redacted]