Pro Optical RX Safety Eyewear

Initial Business Response /* (1000, 5, 2016/05/24) */
Contact Name and Title: Kamisha [redacted]
Contact Phone: 780-426-6807
Contact Email: [email protected]
May 24, 2016.
In regards to the above claim, Pro Optical's policy on dress wear is no refunds....

Progressive lenses, as they can take up to 90 days for adaptation, comes with a non-adapt condition at no extra charge to the customer. We offer our customer to change their lenses to Bifocals, single vision, or perhaps a different type of progressive lens, which was done. The 90 day no questions asked REFUND policy applies to our Safety Eyewear ONLY.
Adjustments to any frame, is accomplished with and without tools, which is part of any professional optical practice. Adjustments are commonly done in front of the customer and sometimes chosen to be done in a back room/lab. Any Optician displaying a valid registration would carry out any adjustments in the same way.
I did not witness the customer removing his glasses when he left the office.He did leave seemingly frustrated more so that he would not be refunded on his purchase. The eyewear has been made to the correct prescription and also has been re- made as a bifocal, which the customer has previously worn. Mr.[redacted] stated that the Optician said she was afraid to attempt further adjustment, due to the state of the frame's fragility. This would be inaccurate as the frame that was sold to him comes with a full 1 year warranty against maufacture defects. If any breakage by the Optician or if the frame was defective in any way it would be replaced.
In conclusion, some adjustments take a couple of tries before it can work effectively. Adjustments and regular maintenance, such as cleaning or screw tightening/relacement, is always availble free of charge to our customers. Mr. [redacted] is always welcome to return to our office for additional adjusments at any time. We are hoping that this explaination has clarified the situation.
Respectfully,
Kamisha [redacted]
Registered Optician
Optical Manager
Initial Consumer Rebuttal /* (3000, 7, 2016/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
I was specific on what I wanted and was concerned I may not adapt to the progressive lens. [redacted].
[redacted]
[redacted]