Pro Pacific Pest Control

We remain willing to work this out with our valued customer. We will contact them to reach a compromise.[redacted]Pro Pacific Pest Control [redacted]

I've never liked using pest control services. The chemicals they use have always concerned me and with the number of children and pets we've always had in our home I never wanted any of these chemicals in the house or yard. Pro Pacific listened to my concerns and responded honestly with solutions that are taking care of our pest issues without raising my anxiety level. They were prompt, professional and friendly. I highly recommend.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We never like to hear that any of our customers are
unhappy with work that we perform or our technicians who implement the...

work.  Some pest related issues are more persistent
than others but we always strive to work a problem until it is resolved.  In persistent cases our customers enjoy the benefit
of our warranty.  Should a problem
continue past our warranty, additional efforts come at additional costs but our
repeat customers do get favorable pricing. With bee hives, old hives can and do
attract bees.  Having said that, we
always provide the solution that best fits the information we have for a given
job.  We gather the information from a
physical inspection along with verbal information we get directly from our
customers. As with all our customers, it is up to them whether they wish to
move forward with any work we propose as our estimates carry no obligation.
In this case our technician did not find any honeycomb at
the site of the extermination. Without cutting into the structure it is in many
cases very difficult to say with any surety whether or not there is honeycomb
present.  This point was demonstrated by
the second company who came out subsequent to our service there.  This company, even with the foreknowledge that
we had been out there to exterminate a hive in this same shed floor only 3
months prior, still was not able to find the honeycomb.  That honeycomb was later discovered after
they had to come back for yet another hive in the same shed floor. 
At this point they found the honeycomb only after pulling up the floor
at a cost of $500.  This is in no way an
attack on the reputation of the company that came out after us, just as it
should not be an attack on us who performed the work initially without the
foresight that they benefited from. A good knowledge of the history of an
infested structure is key in these situations. 
Even with the floor pulled up and multiple hives exposed, there could
still be honeycomb left from a previous hive elsewhere in this structure that
may lead to future infestations.
Had the customer had us back out to her home on the second
hive, we would have certainly worked with her on price to get her taken care
of.  We regularly compensate customers
for a second extermination when they employ us to remove honeycomb.  She instead went with an alternate vendor in
an effort to save money.  Unfortunately
this did not pan out as we charged her $175 for our initial extermination, she
ended up paying $300 for the second. 
There is no way she could have known that it would turn out that way nor
were we kept in the loop here, so we certainly did not agree to this charge nor
to the next. 
While we certainly feel for [redacted] plight we do not
feel that we shoulder any responsibility for the costs that she incurred.

Hi,
complaint #[redacted] against ProPacific in Escondido, CA has been resolved to my satisfaction. The complaint can be closed.

We are very satisfied with Pro Pacific.

The gentleman that came to my home was very polite. He took his time spraying my home inside and out. He made sure to get all the crevices and baseboards. He answered all my questions and made sure I was satisfied with his work prior to leaving. Pro Pacific was even pleasant and very professional on my initial phone call.

Excellent and thorough service. Will definitely call them again if the same problem recurs.

Review: Pro pacific pest control was completely unprofessional when trying to handle account information...the manager [redacted] (who's supposedly the main guy and has no boss) questioned my logic over the situation. Extremely rude and now loses 3 clients who would have been lifetime customers. He has no idea how to work out issues. This company is getting a complaint through the board of pest control and through the Revdex.com. If there's ever an issue with billing or a complaint towards a service good luck bc tad is the only guy to speak to and is extremely unprofessional and rude. As a family owned business I question their capability on keeping life long customers. I transferred service to my new address and payed my bill previously. They cashed my check but continue to say they didn't get paid and trying to charge an additional 88 dollars for a new address fee when no one informed us until after they serviced. The manager tad told me he questions my logic over the situation. So rude I was shocked. I asked to speak to his boss and he said he's the main guy and that there is no one else to speak to.Desired Settlement: I would like them to accept my banks proof of paying for our service under the agreed contract. From nov 5th 2013 I want to have a closed account with there company bc I told them to cancel services. I am payed and do not owe an additional 88 dollars

Consumer

Response:

The company fixed the issues and were very respectful and understanding of the confusion when they called back the next day. We resolved the problem.

Review: I used Pro Pacific for a bee removal. The bees have been around for 3-5 days before they came out. Located under the right side of the shed. They quoted us I believe around $175. The service provider said there was no honeycomb and he sprayed poison and filled with foam so the bees could not get back in. The guy told us "there is no way they will come back". 3 months later the bees were back on the opposite side of the shed. I called them again and they said the warranty was up and they quoted me a higher amount to come back out. Since the bees came back when they said they wouldn't, I got a different company to come out and remove them the second time $300. The bees had been there for 3 days and there was more than 2 fist size chunks of comb that were taken out. They screened it in around the left side of the shed. 8-9 months later the bees were back and now in the front of the shed. This time we paid $500 for the removal. They took out the whole floor of the wood shed and found that there was comb left from the first removal area. Comb is what attracts the bees. They said since the removal was not done correctly the first time, with the comb not being removed, the bees were attracted back. I have spoken to many professionals and they ALL say the comb is the issue and MUST be removed.

After discussing this with Pro Pacific, they laughed and said there is NO WAY bees can make any comb at all before 7 days of being there. I saw the bees come in since its right outside my office window and I saw the amount of comb made from the second 2 removals. The person I spoke with said he professionally removed bees for 10 years prior to working at Pro Pacific and pretty much called me a liar that the bees produced comb in less than 7 days. Professionals that I spoke to said comb, even a small amount can be made in the first day or two. That is the bees job.

I spent $800 more than I should have because Pro Pacific did not do the job correctly by removing the comb when they did the 1st removal. They said they will take no responsibility, but said they would give me "a couple bucks" to make me happy.Desired Settlement: A refund is no where near what it has cost me. Ideally I would like the $800 I over paid.

Business

Response:

We never like to hear that any of our customers are

unhappy with work that we perform or our technicians who implement the work. Some pest related issues are more persistent

than others but we always strive to work a problem until it is resolved. In persistent cases our customers enjoy the benefit

of our warranty. Should a problem

continue past our warranty, additional efforts come at additional costs but our

repeat customers do get favorable pricing. With bee hives, old hives can and do

attract bees. Having said that, we

always provide the solution that best fits the information we have for a given

job. We gather the information from a

physical inspection along with verbal information we get directly from our

customers. As with all our customers, it is up to them whether they wish to

move forward with any work we propose as our estimates carry no obligation.

In this case our technician did not find any honeycomb at

the site of the extermination. Without cutting into the structure it is in many

cases very difficult to say with any surety whether or not there is honeycomb

present. This point was demonstrated by

the second company who came out subsequent to our service there. This company, even with the foreknowledge that

we had been out there to exterminate a hive in this same shed floor only 3

months prior, still was not able to find the honeycomb. That honeycomb was later discovered after

they had to come back for yet another hive in the same shed floor.

At this point they found the honeycomb only after pulling up the floor

at a cost of $500. This is in no way an

attack on the reputation of the company that came out after us, just as it

should not be an attack on us who performed the work initially without the

foresight that they benefited from. A good knowledge of the history of an

infested structure is key in these situations.

Even with the floor pulled up and multiple hives exposed, there could

still be honeycomb left from a previous hive elsewhere in this structure that

may lead to future infestations.

Had the customer had us back out to her home on the second

hive, we would have certainly worked with her on price to get her taken care

of. We regularly compensate customers

for a second extermination when they employ us to remove honeycomb. She instead went with an alternate vendor in

an effort to save money. Unfortunately

this did not pan out as we charged her $175 for our initial extermination, she

ended up paying $300 for the second.

There is no way she could have known that it would turn out that way nor

were we kept in the loop here, so we certainly did not agree to this charge nor

to the next.

While we certainly feel for [redacted] plight we do not

feel that we shoulder any responsibility for the costs that she incurred.

I had a very pleasant experience with Pro Pacific. I had a serious bee infestation problem on an outside wall at a fireplace chimney. Three other "experts" had come and treated the area. The bees were still here and becoming more aggressive after each treatment. Two pest control technicians from Pro Pacific arrived as scheduled and in five hours had completely eradicated the bees. They were forced to break into a floor-to-ceiling rock formation on the interior fireplace and remove the bees, honeycomb and honey. They replaced the rocks to where I can't tell where they went in and all with no mess for the agreed upon price. I highly recommend this company.

Chaz was very professional and took care of everything we discussed quickly.

Thanks Chaz!

I've never liked using pest control services. The chemicals they use have always concerned me and with the number of children and pets we've always had in our home I never wanted any of these chemicals in the house or yard. Pro Pacific listened to my concerns and responded honestly with solutions that are taking care of our pest issues without raising my anxiety level. They were prompt, professional and friendly. I highly recommend.

Review: The work was not performed to my satisfaction.

The person came out said it would be $225.00 to kill bees

He was there for 10 minutes had to borrow my cordless drill and bit

Left a hole where he drilled

The bees are still there

There response is we can com back out at a reduced rate

Really this is real customer applicationDesired Settlement: Refund and a written apology

Business

Response:

We are truly sorry that Mr. [redacted] is not satisfied with the bee removal service we provided for him. Mr. [redacted] has an established hive in which it is necessary to remove honeycomb in order to avoid attracting bees and suffering a re-infestation. He declined the removal of the honey comb and opted to only have the hive exterminated. When we provide only an extermination we do not offer a warranty due to the likelihood of re-infestation. However after learning that our customer was unhappy we offered to come back re-exterminate for free and perform the removal and repair work below our base price, he declined. When he said this was unacceptable, our rep called him back and offered again to perform another extermination at no additional cost despite there being no warranty, Mr. [redacted] did not return our call. We continue to wish to help him with his issue, and our offers still stand.

Review: Agent who wrote the contract said rat was in wall and needed construction. Said if they found the animal it would be $650, if not it would be $450. Took men 20 minutes to remove possum from under house. Wanted $450. The bill was adjusted to $200. The manager was rude and accusatory. The contract read if the stench remained they would come out and make it right. The stench remained. They said they gave me a discount and therefore contract was invalid. I wanted them to do what they had promised that the space would be cleaned and deodorized. This has cost me the rental of the room at $575. The stench remains.Desired Settlement: I would like them to clean and deodorize the area as promised.

Business

Response:

It is our intention to satisfy every customer. We made two visits to Mrs.

[redacted] home. The first was to provide an inspection and attempt to find and

remove the source of the smell. The technician, [redacted], was unable to locate the

source of the smell. He believed that the source may be coming from an animal

trapped in a wall void but also recognized that it may be under the home

somewhere. [redacted] made Mrs. [redacted] aware of both possibilities and gave her two

prices to cover either possibility. She agreed and a contract for service was

drawn up. When the technicians who specialize in dead rodent removal arrived

Mrs. [redacted] insisted that they not open her wall. She wanted them to check under

the house again. She understood that she was going to pay more if we opened the

wall and found carcasses and she wanted to make sure that was not going to

happen. The technicians obliged and checked under the home again. After some

time of extensive checking they were able to locate a dead opossum. The opossum

was removed and Mrs. [redacted] decided that the job was too easy and she was not

going to pay the agreed upon $450. The technicians on site were unsure of what

to do. They called the office and Mrs. [redacted] said that she would not be paying

the $450. After considerable discussion she said the job was only worth $200

and that was what she was going to pay. At that time Mrs. [redacted] was informed

that we would not be coming back to her house if any additional service was

necessary. Despite this fact after she had called and expressed her

dissatisfaction, we still offered to send [redacted] out to survey the issue to

determine whether the remaining smell was the result of the opossum or from yet

another dead rodent. She insisted that we send our labor crew to return and

refused to let us send out our field technician.

Consumer

Response:

The office promised to have the owner contact me but that never happened nor has anyone else contacted me. The stench continues in the master bath. This has caused me the $575 rent of the room and my manufactured home is now for sale. It is obvious the men never cleaned up after the removal of the opossum and has caused me money and stress. They told me my guaranty of the contract is invalid as they adjusted the cost. The original contract was not written that allowed for just the removal of the animal. The original was written for construction should be found in the wall.

THERE HAS BEEN NO RESOLUTION OR CARINGNESS.

4?23/13

Business

Response:

We are still willing to send out our technician to evaluate

and advise. While she has paid for the services we have provided to date, if any

additional work is needed, there will be additional charges.

Pro Pacific has done an outstanding job for the years I've used them. The employees are always courteous and helpful.

Very satisfied with the service and attention of the technician. I will definitely recommend Pro-Pacific Pest Control.

Sincerely

Rosalba [redacted]

Technician was pleasant and thorough. I have used this business for about a year now and have not been disappointed.

Professional, quick to make an appointment and to do the job. I like their authorization software as well.

Jon always does such a great job and is always so nice and friendly! We have had your service for almost two years now, and will be customers forever!