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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

COMPLAINT [redacted] CHEVROLET HAS AGREED TO PAY YOU FOR YOUR INCONVENIENCE A FINAL OFFER OF $FROM $WHEN YOU PICK UP YOUR VEHICLE.YOUR VEHICLE HAS BEEN REPAIRED AND CAN BE PICKED UP AT OUR SERVICE DEPARTMENT, THERE ARE NO CHARGES AS ALL WORK WAS DONE UNDER WARRANTY.THIS CONTRACT CANNOT BE REVERSED, ALL ILLINOIS SALES TAXES AND VARIUOS FEES HAVE BEEN PAID, THE CONTRACT HAS BEEN APPROVED AND FUNDED.PLEASE PICK UP YOUR VEHICLE AT YOUR CONVENIENCE.THANK YOUROBERT R [redacted] CUSTOMER RELATIONS MANAGERJACK PHELAN CHEVROLET

I talked with the GM at Jack Phelan and was told I will be getting a new Impala sometime in the near future hopefully today if one is located he will contact me todayI was asked to work with him while he try an locate a new Impala from another dealer that it can take up to a week or two so that he can get me a duplicate impala with no problemsI was also told he will reach out to the finance company seeing that I will have a new Vin # and a new contract will need to be signedI feel this is a better out come and we're meeting on mutual groundsRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Brian [redacted]

MR [redacted] BROUGHT HIS VEHICLE INTO JACK PHELAN`S CHEVROLET SERVICE DEPTON MAY 01, WE PUT HIM INTO A LOANER AT NO CHARGE.WE INSPECTED HIS VEHICLE TODAY AND DETERMINED THAT THE PROBLEM IS A BAD FUEL PUMP THAT NEEDS TO BE REPLACEDUNFORTUNATELY THERE IS A WEEK BACK UP ON OBTAINING FUEL PUMPS FROM GENERAL MOTORS.WE CALLED MR [redacted] TODAY AND ADVISED HIM OF THE SITUATION, WE WILL CONTINUE TO HAVE MR [redacted] DRIVE A LOANER AT NO CHARGE UNTIL HIS VEHICLE IS REPAIRED.ACCORDING TO THE DEALERSHIP SALES MANAGER, MR [redacted] IS UNDERSTANDING OF THE SITUATION AND WILL CONTINUE TO DRIVE OUR LOANER AT NO CHARGE.PLEASE CALL ME WITH ANY QUESTIONS THAT MAY ARISE.ROBERT [redacted] CUSTOMER RELATIONS MANAGER ###-###-####JACK PHELAN CHEVROLET

JACK PHELAN CHEVROLET HAS REAIRED MRW*** VEHICLE BY REPLACING THE FUEL PUMPTHE VEHICLE CAN NOW BE PICKED UP.WE APOLIGIZE FOR THE INCONVENIENCE CAUSED TO MRW***THE FUEL PUMP IS ON NATIONAL BACK ORDER FROM CHEVROLET AND IS VERY DIFFICULT TO OBTAIN.CHEVROLET HAS PROVIDED MR
W*** WITH A LOANER VEHICLE AT NO CHARGE THE PAST WEEKS.CHEVROLET WILL ALSO PAY MRW*** $WHEN HE PICKS UP HIS VEHICLE AT THE DEALERSHIP FOR HIS INCONVENIENCE.PLEASE CALL JASON IN SERVICE TO DROP OFF YOUR LOANER VEHICLE AND PICK UP YOUR VEHIICLE.PLEASE CALL ME AT *** WITH ANY QUESTIONSROBERT R***CUSTOMER RELATIONS MANAGERJACK PHELAN CHEVROLET

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

My name is *** *** and I am a Sales Manager with C.CCreations I received your notice of a complaint to the Revdex.com on Friday (2/26) and I wanted you to know that I had already spoken with Mr*** back on 2/and the situation was resolved He told me that he was withdrawing his
complaint because he was more than satisfied with our resolution Is this not to be the case?

MR*** WAS AT THE DEALERSHIP TODAY , OUR GENERAL MGRWILL TRY AND OBTAIN A DIFFERENT VEHICLE FOR MR*** AS SOON AS POSSIBLEMR*** ADVISED THAT THIS WOULD SATISFY HIM ROBERT ***JACK PHELAN CHEVROLET

MR. [redacted] BROUGHT HIS VEHICLE INTO JACK PHELAN`S CHEVROLET SERVICE DEPT. ON MAY 01,2018.  WE PUT HIM INTO A LOANER AT NO CHARGE.WE INSPECTED HIS VEHICLE TODAY AND DETERMINED THAT THE PROBLEM IS A BAD FUEL PUMP THAT NEEDS TO BE REPLACED. UNFORTUNATELY THERE IS A 2 WEEK BACK UP ON...

OBTAINING FUEL PUMPS FROM GENERAL MOTORS.WE CALLED MR. [redacted] TODAY AND ADVISED HIM OF THE SITUATION, WE WILL CONTINUE TO HAVE MR. [redacted] DRIVE A LOANER AT NO CHARGE UNTIL HIS VEHICLE IS REPAIRED.ACCORDING TO THE DEALERSHIP SALES MANAGER, MR. [redacted] IS UNDERSTANDING OF THE SITUATION AND WILL CONTINUE TO DRIVE OUR LOANER AT NO CHARGE.PLEASE CALL ME WITH ANY QUESTIONS THAT MAY ARISE.ROBERT [redacted]CUSTOMER RELATIONS MANAGER   ###-###-####JACK PHELAN CHEVROLET

Complaint: [redacted]
I am rejecting this response because:Nothing is final. Had you and your staff not ignored me when the problem occurred then the deal would have never been finalized. It was more than enough time to stop the deal. You chose to ignore me and prolong this bogus deal. I will not be picking up that murderous car. I DO NOT WANT THAT CAR, IT'S A KILLER CAR. I fear for my safety and the safety of my passengers in fact I don't feel no one there should even get inside that car. I almost died in that car why should I risk my life in that killer car. You said it your self 2 days off the lot you have to fix it with a part that's going out globally. Who knows what other problems this car hold. IM SORRY BUT I DO NOT WANT TO BE A TEST SUBJECT. YOU SHOULD GIVE THAT CAR BACK TO [redacted] I JUST WNT OUT THIS DEAL. I FEAR FOR MY LIFE. 
Sincerely,
Brian W[redacted]

COMPLAINT [redacted] CHEVROLET HAS AGREED TO PAY YOU FOR YOUR INCONVENIENCE A FINAL OFFER OF $1470 FROM $735 WHEN YOU PICK UP YOUR VEHICLE.YOUR VEHICLE HAS BEEN REPAIRED AND CAN BE PICKED UP AT OUR SERVICE DEPARTMENT, THERE ARE NO CHARGES AS ALL WORK WAS DONE UNDER WARRANTY.THIS CONTRACT CANNOT BE REVERSED, ALL ILLINOIS SALES TAXES AND VARIUOS FEES HAVE BEEN PAID, THE CONTRACT HAS BEEN APPROVED AND FUNDED.PLEASE PICK UP YOUR VEHICLE AT YOUR CONVENIENCE.THANK YOUROBERT R[redacted]CUSTOMER RELATIONS MANAGERJACK PHELAN CHEVROLET

I talked with the GM at Jack Phelan and was told I will be getting a new Impala sometime in the near future hopefully today if one is located he will contact me today. I was asked to work with him while he try an locate a new Impala from another dealer that it can take up to a week or two so that he can get me a duplicate impala with no problems. I was also told he will reach out to the finance company seeing that I will have a new Vin # and a new contract will need to be signed. I feel this is a better out come and we're meeting on mutual grounds. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Brian [redacted]