Initial Business Response /* (1000, 5, 2014/05/07) */
I apologize for your experience at the TOPA Financial centerI have checked our website and there is no mention of any $rate
***
Of the links you provided, one is for *** which is
in no way affiliated with ProparkYou would need to contact them to correct their erroneous informationThe other URL leads to an inactive website that has not been used since I am unsure as to how you got thereWhen I tried it, it pointed to our new website and said "not found"
In the interest of customer service, I am willing to refund your $this one timeAs I am unable to even access that old site, going forward this rate will not be offered or honored
Please provide an full name and address where the refund may be mailed
Business Response /* (4000, 14, 2014/05/16) */
The refund was sent to our accounting earlier this weekIt usually takes 7-days for the recipient to receive itSo I would expect her to get it by the middle of next week
ProPark, Inc
***
***
Consumer Response /* (2000, 17, 2014/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the updateI will let you know if I do not receive the refund in this timeframe
These signs are similar to the ones on the street that say "No parking here to corner" The signs in question are posted at either end of the stalls and indicate that the stalls between the signs are for those taking the DMV driving test. However I can see this customer's point and
have recommended to the owners for clearer signs or ground stencils. I am willing to void the issued citation if the customer can provide the citation number.In regard to the employee not there to warn her when she parked. The employee patrols the entire lot of some + stalls thus has to rove around the whole property patrolling. For this reason they would not be stationary in one place and able to warn everyone who parks there at all time
Mahalo
Revdex.com:
I accept the offer but they have failed to contact me, I don't know why they said they got ahold of me when they in fact did not?
Please confirm by calling and dispute will be completed.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]
Aloha,
I apologize for your experience at the Waikiki Parking Garage and the lateness of the manager getting back to you. We will look into the situation on the 2 attendants. Regarding the machine, I feel we have ample signage denoting that the machine does not give...
change. There are 2 on the machine itself including where you would insert the money so you can't miss it, there is a big 2x3 foot sign on the top of the machine as well as on the step by step instructions right next to the machine. Unfortunately no matter how many or where we post signs that the machine does not give change, some one will always fail to see them or look in a spot that does not have a sign. The alternative would be to go to credit card only which would inconvenience those that do not have a credit card or who prefer to pay by cash.
I understand that the Manager of the location has contacted you and has arranged for a refund for your change. Should you happen to return to park in our facility, please be sure to completely read the instructions on the machine to avoid any confusion.
Mahalo
ProPark does raise and lower rates at this location depending on the demand for parking.
I would like to apologize if the parker felt she was lead to believe a portion of the revenue...
would be donated. ProPark has never and would never instruct any of our employees to do any such thing.
Mahalo.
I apologize for the lateness in responding to this, but I had a hard time finding out where to send this.
This is the...
answer to the complaint according to Roxsand, the complaint was made against.
On 12/19, both Roxsand and Tim were at **. Roxsand was coming on to her shift and Tim was getting off. Tim was leaving and seen the complainant speeding down the ramp and go through the entrance side where it says "monthly parkers only". The other entrance we have a sign that says "public parkers" where you enter and pull a ticket. The complainant chose to speed through the monthly parking side. At that point, Tim stopped him and called Roxsand. The complainant gave a couple different stories saying that he was picking someone up by the elevator and then changed and said he was turning around because he had to pick someone up on the outside. He demanded a ticket and was told by the manager that he would have to pay for a lost ticket because he did not get a ticket. This would have been the same result, had he pulled up to the booth without a ticket. We have signs posted directing and informing customers which entrance to use.
Initial Business Response /* (1000, 5, 2014/08/29) */
Please provide more information as to what and where this happened. Why was he due an $8.00 refund and did any of the people named above specifically say they would refund him.
Thank You
Final Business Response /* (4000,...
13, 2014/09/11) */
Thank you for the information. The location you are referring to has an automated pay station. It is stated on the pay station itself, on the big sign above the pay station, and on the rate sign to the right of the pay station all in big red lettering, that the machine DOES NOT give change and to please use exact change only. We intentionally have this posted in so many places so that customers will at least read / see one of these signs and comply.
Under normal circumstances, we would not provide any refund for reasons as noted above, instructions are clearly posted at the pay station and we can not be responsible for every customer who may not read directions which results in an error when purchasing their parking.
However in this particular case, since a manager, ([redacted]), allegedly indicated they would provide a refund, we will do so. I will have a check mailed in the amount of $8.00, (the amount overpaid due to inserting a $10.00 bill for a $2.00 charge), and have it mailed to the address you provided on your recent letter that we received on 9/5/2014. If the [redacted] address indicated on the envelope is not correct, please provide a current address as soon as possible so we may mail your refund.
Final Consumer Response /* (2000, 15, 2014/09/12) */
[redacted],
Thank you very much for your help. It looks like I will recover $8.00.
My complaint is that the signs are misleading. It is true that he signs state that the machine does not give change. However, I wanted to purchase all day parking at $10.00. But, when you put in $10.00 you are automatically charged for 1 hour parking at $2.00 and are not given any change. You must read BELOW to get the instructions for the "all day parking". It is a different sequence of button pushing. When there is a line of people waiting many just put in their $10.00. I was not the only one who was upset by this. Their sign is clearly misleading.
Anyway, thanks for your help. I was very impressed by your complaint system and how it works.
Regards,
[redacted]
mailto:[redacted]
Initial Business Response /* (1000, 5, 2014/05/20) */
We are aware of the machine temporarily malfunctioning on Friday night, it was fixed immediately after notification by the restaurant to the parking manager. Unfortunately, the parking manager was unable to get to the citation crew...
before they checked the lot and noted you did not have a pass displayed. Hence you were inadvertently cited. Due to the situation, We are voiding citations issued in error while the machine was down. if you can provide your license plate number and the citation number issued, we will void it. No payment would be necessary on your part.
Initial Consumer Rebuttal /* (2000, 7, 2014/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the quick response. Appreciate your responsible customer service and taking the time to explain the situation.
Initial Business Response /* (1000, 5, 2014/05/07) */
I apologize for your experience at the TOPA Financial centerI have checked our website and there is no mention of any $rate
***
Of the links you provided, one is for *** which is
in no way affiliated with ProparkYou would need to contact them to correct their erroneous informationThe other URL leads to an inactive website that has not been used since I am unsure as to how you got thereWhen I tried it, it pointed to our new website and said "not found"
In the interest of customer service, I am willing to refund your $this one timeAs I am unable to even access that old site, going forward this rate will not be offered or honored
Please provide an full name and address where the refund may be mailed
Business Response /* (4000, 14, 2014/05/16) */
The refund was sent to our accounting earlier this weekIt usually takes 7-days for the recipient to receive itSo I would expect her to get it by the middle of next week
ProPark, Inc
***
***
Consumer Response /* (2000, 17, 2014/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the updateI will let you know if I do not receive the refund in this timeframe
I was due a refund from Pro ParkI spoke to ***, *** and *** on the telephone many times but never received the promised call back or a refund
These signs are similar to the ones on the street that say "No parking here to corner" The signs in question are posted at either end of the stalls and indicate that the stalls between the signs are for those taking the DMV driving test. However I can see this customer's point and
have recommended to the owners for clearer signs or ground stencils. I am willing to void the issued citation if the customer can provide the citation number.In regard to the employee not there to warn her when she parked. The employee patrols the entire lot of some + stalls thus has to rove around the whole property patrolling. For this reason they would not be stationary in one place and able to warn everyone who parks there at all time
Mahalo
Revdex.com:
I accept the offer but they have failed to contact me, I don't know why they said they got ahold of me when they in fact did not?
Please confirm by calling and dispute will be completed.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]
Aloha,
I apologize for your experience at the Waikiki Parking Garage and the lateness of the manager getting back to you. We will look into the situation on the 2 attendants. Regarding the machine, I feel we have ample signage denoting that the machine does not give...
change. There are 2 on the machine itself including where you would insert the money so you can't miss it, there is a big 2x3 foot sign on the top of the machine as well as on the step by step instructions right next to the machine. Unfortunately no matter how many or where we post signs that the machine does not give change, some one will always fail to see them or look in a spot that does not have a sign. The alternative would be to go to credit card only which would inconvenience those that do not have a credit card or who prefer to pay by cash.
I understand that the Manager of the location has contacted you and has arranged for a refund for your change. Should you happen to return to park in our facility, please be sure to completely read the instructions on the machine to avoid any confusion.
Mahalo
ProPark does raise and lower rates at this location depending on the demand for parking.
I would like to apologize if the parker felt she was lead to believe a portion of the revenue...
would be donated. ProPark has never and would never instruct any of our employees to do any such thing.
Mahalo.
I apologize for the lateness in responding to this, but I had a hard time finding out where to send this.
This is the...
answer to the complaint according to Roxsand, the complaint was made against.
On 12/19, both Roxsand and Tim were at **. Roxsand was coming on to her shift and Tim was getting off. Tim was leaving and seen the complainant speeding down the ramp and go through the entrance side where it says "monthly parkers only". The other entrance we have a sign that says "public parkers" where you enter and pull a ticket. The complainant chose to speed through the monthly parking side. At that point, Tim stopped him and called Roxsand. The complainant gave a couple different stories saying that he was picking someone up by the elevator and then changed and said he was turning around because he had to pick someone up on the outside. He demanded a ticket and was told by the manager that he would have to pay for a lost ticket because he did not get a ticket. This would have been the same result, had he pulled up to the booth without a ticket. We have signs posted directing and informing customers which entrance to use.
Initial Business Response /* (1000, 5, 2014/08/29) */
Please provide more information as to what and where this happened. Why was he due an $8.00 refund and did any of the people named above specifically say they would refund him.
Thank You
Final Business Response /* (4000,...
13, 2014/09/11) */
Thank you for the information. The location you are referring to has an automated pay station. It is stated on the pay station itself, on the big sign above the pay station, and on the rate sign to the right of the pay station all in big red lettering, that the machine DOES NOT give change and to please use exact change only. We intentionally have this posted in so many places so that customers will at least read / see one of these signs and comply.
Under normal circumstances, we would not provide any refund for reasons as noted above, instructions are clearly posted at the pay station and we can not be responsible for every customer who may not read directions which results in an error when purchasing their parking.
However in this particular case, since a manager, ([redacted]), allegedly indicated they would provide a refund, we will do so. I will have a check mailed in the amount of $8.00, (the amount overpaid due to inserting a $10.00 bill for a $2.00 charge), and have it mailed to the address you provided on your recent letter that we received on 9/5/2014. If the [redacted] address indicated on the envelope is not correct, please provide a current address as soon as possible so we may mail your refund.
Final Consumer Response /* (2000, 15, 2014/09/12) */
[redacted],
Thank you very much for your help. It looks like I will recover $8.00.
My complaint is that the signs are misleading. It is true that he signs state that the machine does not give change. However, I wanted to purchase all day parking at $10.00. But, when you put in $10.00 you are automatically charged for 1 hour parking at $2.00 and are not given any change. You must read BELOW to get the instructions for the "all day parking". It is a different sequence of button pushing. When there is a line of people waiting many just put in their $10.00. I was not the only one who was upset by this. Their sign is clearly misleading.
Anyway, thanks for your help. I was very impressed by your complaint system and how it works.
Regards,
[redacted]
mailto:[redacted]
Initial Business Response /* (1000, 5, 2014/05/20) */
We are aware of the machine temporarily malfunctioning on Friday night, it was fixed immediately after notification by the restaurant to the parking manager. Unfortunately, the parking manager was unable to get to the citation crew...
before they checked the lot and noted you did not have a pass displayed. Hence you were inadvertently cited. Due to the situation, We are voiding citations issued in error while the machine was down. if you can provide your license plate number and the citation number issued, we will void it. No payment would be necessary on your part.
Initial Consumer Rebuttal /* (2000, 7, 2014/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the quick response. Appreciate your responsible customer service and taking the time to explain the situation.