Pro Park

Aloha, I apologize for your experience at the Waikiki Parking Garage and the lateness of the manager getting back to you We will look into the situation on the attendants Regarding the machine, I feel we have ample signage denoting that the machine does not give change There are on the machine itself including where you would insert the money so you can't miss it, there is a big 2xfoot sign on the top of the machine as well as on the step by step instructions right next to the machine Unfortunately no matter how many or where we post signs that the machine does not give change, some one will always fail to see them or look in a spot that does not have a sign The alternative would be to go to credit card only which would inconvenience those that do not have a credit card or who prefer to pay by cashI understand that the Manager of the location has contacted you and has arranged for a refund for your change Should you happen to return to park in our facility, please be sure to completely read the instructions on the machine to avoid any confusion Mahalo

ProPark does raise and lower rates at this location depending on the demand for parkingI would like to apologize if the parker felt she was lead to believe a portion of the revenue would be donated ProPark has never and would never instruct any of our employees to do any such thingMahalo

I apologize for the lateness in responding to this, but I had a hard time finding out where to send thisThis is the answer to the complaint according to Roxsand, the complaint was made againstOn 12/19, both Roxsand and Tim were at ** Roxsand was coming on to her shift and Tim was getting off Tim was leaving and seen the complainant speeding down the ramp and go through the entrance side where it says "monthly parkers only" The other entrance we have a sign that says "public parkers" where you enter and pull a ticket The complainant chose to speed through the monthly parking side At that point, Tim stopped him and called RoxsandThe complainant gave a couple different stories saying that he was picking someone up by the elevator and then changed and said he was turning around because he had to pick someone up on the outside He demanded a ticket and was told by the manager that he would have to pay for a lost ticket because he did not get a ticket This would have been the same result, had he pulled up to the booth without a ticket We have signs posted directing and informing customers which entrance to use

Initial Business Response / [redacted] (1000, 5, 2014/08/29) */ Please provide more information as to what and where this happenedWhy was he due an $refund and did any of the people named above specifically say they would refund him Thank You Final Business Response / [redacted] (4000, 13, 2014/09/11) */ Thank you for the informationThe location you are referring to has an automated pay stationIt is stated on the pay station itself, on the big sign above the pay station, and on the rate sign to the right of the pay station all in big red lettering, that the machine DOES NOT give change and to please use exact change onlyWe intentionally have this posted in so many places so that customers will at least read / see one of these signs and comply Under circumstances, we would not provide any refund for reasons as noted above, instructions are clearly posted at the pay station and we can not be responsible for every customer who may not read directions which results in an error when purchasing their parking However in this particular case, since a manager, (***), allegedly indicated they would provide a refund, we will do soI will have a check mailed in the amount of $8.00, (the amount overpaid due to inserting a $bill for a $charge), and have it mailed to the address you provided on your recent letter that we received on 9/5/If the [redacted] address indicated on the envelope is not correct, please provide a current address as soon as possible so we may mail your refund Final Consumer Response / [redacted] (2000, 15, 2014/09/12) */ ***, Thank you very much for your helpIt looks like I will recover $ My complaint is that the signs are misleadingIt is true that he signs state that the machine does not give changeHowever, I wanted to purchase all day parking at $But, when you put in $you are automatically charged for hour parking at $and are not given any changeYou must read BELOW to get the instructions for the "all day parking"It is a different sequence of button pushingWhen there is a line of people waiting many just put in their $I was not the only one who was upset by thisTheir sign is clearly misleading Anyway, thanks for your helpI was very impressed by your complaint system and how it works Regards, [redacted] mailto: [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/05/20) */ We are aware of the machine temporarily malfunctioning on Friday night, it was fixed immediately after notification by the restaurant to the parking managerUnfortunately, the parking manager was unable to get to the citation crew before they checked the lot and noted you did not have a pass displayedHence you were inadvertently citedDue to the situation, We are voiding citations issued in error while the machine was downif you can provide your license plate number and the citation number issued, we will void itNo payment would be necessary on your part Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for the quick responseAppreciate your responsible customer service and taking the time to explain the situation