Pro Performance Engines

This letter is in response to Mr [redacted] second letterI understand MrJ [redacted] automobile condition and his busy schedule That is the reason why I made the numerous appointments for him when he called requesting his automobile to be seenPro Performance Engines, stands firm on providing high quality service of checking Mr [redacted] Dodge Magnum engine He has been given the required attention to his problem, but he has not made the appointments I would strongly encourage Mr [redacted] to bring his auto to resolve his issuePlease contact me for any further assistance with this issue Sincerely, [redacted] Office Manager

Mr [redacted] had the engine re-manufactured and installed of his Dodge Magnum automobile, at Pro Performance Engines, LLC picking it up on March 20, He called informing about the engine problem and we proceeded on making an appointment for him to bring the automobile so we could proceed to check and fix the problem The appointment is a regular procedure to give each client its time and the proper attention to fix the problem at hand However, Mr [redacted] did not keep his appointments he would call a few days later stating that he was not able to keep that appointment and made another one He did this, as for his letter three times Every time he called we made arrangements with no avail Last time he called he could not bring it on the next available date 5/he was going to drop it off before for me to look at it again, Mr [redacted] failed to bring his vehicle I have always being willing to assist Mr [redacted] with the Dodge Magnum problemWe have never refused to give attention to his situation, if he would have brought the vehicle he would had been helped I am here to provide the very best service to my customers and strive to do so We are here and will continue to provide assistance to our customers Sincerely, [redacted] Office Manager

Revdex.com: as of right now everything is going ok and thought I sent you" Revdex.com" a email before putting a hold on this and not sending about weeks or more agoso I'm a little mad that it wasn't stopped as I askright now there saying there fixing the engine with another one that the first one was bad and as long as its fixed right and no problems I'll be happyits going to be a few more weeks before there maybe done and I'll test drive it to make sureeveryone their is nice people and I would like to make sure there's no bad marks on there record with the Revdex.com as of NOW till everything is done and workingonce again"when everything is good" please do not put a bad mark on this companycancel this for now [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Poor customer serviceIt is taking months to repair my Dodge pickup truckI had the engine rebuilt almost a year ago, a week later the engine light was on again we took it back, was told there was nothing wrong.On Feb27th, I took the truck back to the garage because I notice smoke and the engine light was still onWe were told nothing was wrong, my cousins husband took it back after he had it checked at NAPA .then took it back since then it has been at the garage and no feed back on the progress, I call back every week they tell me next week, next week comes and it's not fixedLast week they told me it would be fixed today but it wasn'tAnd I tried calling no answer.I've had to walk to work most times for two months

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have only set up appointments with them and couldn't make the first one due to work and the second time because of some engine codes popping up on my car not allowing it to press on the gasWhen I called they said there not responsible for any electric wiring in my car and can't fix thatI proceeded to call multiple times after and they stated to me I can bring the car but they can't look at it for another week or or even put my air filter back inside my carWhen I called to say another location checked my car and said a vacum hose was broken she said she had no record of my car and she would call me back within the hourIt's now been 2weeks with no responseEveryone I call the lady is argumentative and fails to realize I'm driving a car that was never properly fixed nor have they even bothered to call me back to schedule the appointment they claim they have done and I keep missing
Regards,
*** ***

May 4, 2015Re: Complaint #***To whom it may concern;This letter is written in respond to the complaint submitted by MrGeorge Shore *** * ***Mesa, AZ 85209Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: ***Mr
*** brought his van to have the engine rebuilt by Recertified Engines, LLC the van was here for approximately four weeksDuring that time the engine was rebuilt, theMr*** took his van from Recertified Engines, LLC to have more work done to it at another shopHe called and informed me that there was something wrong with the engine because it was shaking That he wanted to bring the van in to have it checked It was agreed for the van to come and we would take a look There has been consistent communication informing Mr*** of what we were going to do to assist him with his engine He came in to Recertified Engines, LLC it was discussed what we were doing with his engine When he left he was happy and agreed to what was going on with his van To have gotten this complaint was a real shock because everything appeared to be going on fine There was no money information discussed or brought up I need clarification on what MR*** would like for me to continue doing with his engine.For any further answers please contact me at the above contact information Sincerely,*** ***

This letter is in response to Mr. [redacted] second letter. I understand Mr. J. [redacted] automobile condition and his busy schedule.  That is the reason why I made the numerous appointments for him when he called requesting his automobile to be seen. Pro Performance Engines, stands firm on providing high quality service of checking Mr. [redacted] 2005 Dodge Magnum 3.5 engine.  He has been given the required attention to his problem, but he has not made the appointments.  I would strongly encourage Mr. [redacted] to bring his auto to resolve his issue. Please contact me for any further assistance with this issue.
Sincerely,
[redacted]                                                                                                                  
Office Manager

Revdex.com:
as of right now everything is going ok and thought I sent you" Revdex.com" a email before putting a hold on this and not sending about 2 weeks or more ago. so I'm a little mad that it wasn't stopped as I ask. right now there saying there fixing the engine with another one that the first one was bad and as long as its fixed right and no problems I'll be happy. its going to be a few more weeks before there maybe done and I'll test drive it to make sure. everyone their is nice people and I would like to make sure there's no bad marks on there record with the Revdex.com as of NOW till everything is done and working. once again. "when everything is good" please do not put a bad mark on this company. cancel this for now     [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Blew the motor in my 03 Dodge 1500, 5.7 Hemi.. I was worried sick as I have little money. Took the engine to them on Monday late afternoon. They had it ready Friday for the following weekend install. The motor is still in the first 500 mile break in and works perfectly. They couldn't have done a better job and I highly recommend Pro Performance Engines. Excellent job, thank you very much.. 

Poor customer service. It is taking 2 months to repair my Dodge pickup truck. I had the engine rebuilt almost a year ago, a week later the engine light was on again we took it back, was told there was nothing wrong.On Feb. 27th, I took the truck back to the garage because I notice smoke and the engine light was still on. We were told nothing was wrong, my cousins husband took it back after he had it checked at NAPA .then took it back since then it has been at the garage and no feed back on the progress, I call back every week they tell me next week, next week comes and it's not fixed. Last week they told me it would be fixed today but it wasn't. And I tried calling no answer.I've had to walk to work most times for two months.

Mr. [redacted] had the engine re-manufactured and installed of his 2005 Dodge Magnum 3.5 automobile, at Pro Performance Engines, LLC picking it up on March 20, 2014.
He called informing about the engine problem and we proceeded on making an appointment for him to bring the automobile so we...

could proceed to check and fix the problem.  The appointment is a regular procedure to give each client its time and the proper attention to fix the problem at hand.  However, Mr. [redacted] did not keep his appointments he would call a few days later stating that he was not able to keep that appointment and made another one.  He did this, as for his letter three times.  Every time he called we made arrangements with no avail.  Last time he called he could not bring it on the next available date 5/14 he was going to drop it off before for me to look at it again, Mr. [redacted] failed to bring his vehicle.
I have always being willing to assist Mr. [redacted] with the Dodge Magnum problem. We have never refused to give attention to his situation, if he would have brought the vehicle he would had been helped.  I am here to provide the very best service to my customers and strive to do so.  We are here and will continue to provide assistance to our customers.
Sincerely,
[redacted]                                                                                                                  
Office Manager

Mr. [redacted] had the engine re-manufactured and installed of his 2005 Dodge Magnum 3.5 automobile, at Pro Performance Engines, LLC picking it up on March 20, 2014.

He called informing about the engine problem and we proceeded on making an appointment for him to bring the automobile so we...

could proceed to check and fix the problem.  The appointment is a regular procedure to give each client its time and the proper attention to fix the problem at hand.  However, Mr. [redacted] did not keep his appointments he would call a few days later stating that he was not able to keep that appointment and made another one.  He did this, as for his letter three times.  Every time he called we made arrangements with no avail.  Last time he called he could not bring it on the next available date 5/14 he was going to drop it off before for me to look at it again, Mr. [redacted] failed to bring his vehicle.

I have always being willing to assist Mr. [redacted] with the Dodge Magnum problem. We have never refused to give attention to his situation, if he would have brought the vehicle he would had been helped.  I am here to provide the very best service to my customers and strive to do so.  We are here and will continue to provide assistance to our customers.

Sincerely,

[redacted]                                                                                                                  

Office Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have only set up 2 appointments with them and couldn't make the first one due to work and the second time because of some engine codes popping up on my car not allowing it to press on the gas. When I called they said there not responsible for any electric wiring in my car and can't fix that. I proceeded to call multiple times after and they stated to me I can bring the car but they can't look at it for another week or 2 or even put my air filter back inside my car. When I called to say another location checked my car and said a vacum hose was broken she said she had no record of my car and she would call me back within the hour. It's now been 2weeks with no response. Everyone I call the lady is argumentative and fails to realize I'm driving a car that was never properly fixed nor have they even bothered to call me back to schedule the appointment they claim they have done and I keep missing.

Regards,

Blew the motor in my 03 Dodge 1500, 5.7 Hemi.. I was worried sick as I have little money. Took the engine to them on Monday late afternoon. They had it ready Friday for the following weekend install. The motor is still in the first 500 mile break in and works perfectly. They couldn't have done a better job and I highly recommend Pro Performance Engines. Excellent job, thank you very much..

as of right now everything is going ok and thought I sent you" Revdex.com" a email before putting a hold on this and not sending about 2 weeks or more ago. so I'm a little mad that it wasn't stopped as I ask. right now there saying there fixing the engine with another one that the first one was bad and as long as its fixed right and no problems I'll be happy. its going to be a few more weeks before there maybe done and I'll test drive it to make sure. everyone their is nice people and I would like to make sure there's no bad marks on there record with the Revdex.com as of NOW till everything is done and working. once again. "when everything is good" please do not put a bad mark on this company. cancel this for now     [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Poor customer service. It is taking 2 months to repair my Dodge pickup truck. I had the engine rebuilt almost a year ago, a week later the engine light was on again we took it back, was told there was nothing wrong.On Feb. 27th, I took the truck back to the garage because I notice smoke and the engine light was still on. We were told nothing was wrong, my cousins husband took it back after he had it checked at NAPA .then took it back since then it has been at the garage and no feed back on the progress, I call back every week they tell me next week, next week comes and it's not fixed. Last week they told me it would be fixed today but it wasn't. And I tried calling no answer.I've had to walk to work most times for two months.

This letter is in response to Mr. [redacted] second letter. I understand Mr. J. [redacted] automobile condition and his busy schedule.  That is the reason why I made the numerous appointments for him when he called requesting his automobile to be seen. Pro Performance Engines, stands firm on providing high quality service of checking Mr. [redacted] 2005 Dodge Magnum 3.5 engine.  He has been given the required attention to his problem, but he has not made the appointments.  I would strongly encourage Mr. [redacted] to bring his auto to resolve his issue. Please contact me for any further assistance with this issue.

Sincerely,

[redacted]                                                                                                                  

Office Manager

May 4, 2015Re: Complaint #[redacted]To whom it may concern;This letter is written in respond to the complaint submitted by Mr. George Shore [redacted]Mesa, AZ 85209Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: [redacted]Mr....

[redacted] brought his van to have the engine rebuilt by Recertified Engines, LLC the van was here for approximately four weeks. During that time the engine was rebuilt, theMr. [redacted] took his van from Recertified Engines, LLC to have more work done to it at another shop. He called and informed me that there was something wrong with the engine because it was shaking.  That he wanted to bring the van in to have it checked.  It was agreed for the van to come and we would take a look.  There has been consistent communication informing Mr. [redacted] of what we were going to do to assist him with his engine.  He came in to Recertified Engines, LLC it was discussed what we were doing with his engine.  When he left he was happy and agreed to what was going on with his van.  To have gotten this complaint was a real shock because everything appeared to be going on fine.  There was no money information discussed or brought up.  I need clarification on what MR. [redacted] would like for me to continue doing with his engine.For any further answers please contact me at the above contact information.  Sincerely,[redacted]