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Reviews Pro Plumbing Services

Pro Plumbing Services Reviews (15)

I am rejecting this response because:I paid nearly $for someone to come out and check the breaker on my outside unit, and then test the new thermostat I had installedI specifically asked the technician to check these things, and he refused.? Rather, he went straight for the inside unit, opening it, and removing a part without my consentAs I explained to the tech, the breaker is a known issue in this town home, and due to the fact that I installed a $thermostat myself, those two items must be ruled out FIRST before I wanted to authorize further diagnosis.? The owner did return the part, during the day, when he thought I wouldn't be thereHe gave no prior notice of his coming outI had just returned from the ER and had a catheter in where I was (and still am) trying to pass a 6mm kidney stone, and was home from work, when he confronted me.? He tried to explain that the part was badI explained I wanted them to check the other items firstHe insisted the part was badHe does not comprehend that I asked for (and paid for, in good faith) someone to diagnose the other items firstI asked him when I was getting my money back, and said I was not getting my money back, and he was very annoyed during the brief exchange.? The technicalities as explained in the owners response directly contradict what the tech told me- which was, not that it was electrically disfunctional, but that it "smelled burned"This is, in my opinion, a very unprofessional way to diagnose a problem, by smelling parts to diagnose themThe tech never, not once, explained anything about any electrical testing and results when he was hereHow would I, or anyone, believe this part was bad? And how was I to know for sure when he didn't check the other items first?? If this is the way the owner wants to run his business, I suppose that is his rightAs a consumer, I feel completely ripped off by the "service" I received.? Thank you for your time,? Regards, [redacted]

Last year I had Pro Plumbing install an air conditioning unit upstairs They did a very good job with that part of it, but they needed to plug in a circulation unit (not sure that is the correct name of it) under the house Unknown to us, they unplugged the Alpine Air mold/mildew system we had installed a few months before (cost about $2,000) We went on vacation to return to a home that smelled terrible of mold/mildew We discovered that they had unplugged the system and had not told usThe technician did it probably because the outlet had one plug We immediately got an adapter, but had to call Alpine Air to come out and clean the vent systems again (a little under $400) We asked Pro Plumbing to cover this I emailed June and the person who replied said that Thad Hedrick would get back to me, but he has not It has been over days I would like to file a complaint and request a resolution They have the Revdex.com logo on the web site, but are not accredited C [redacted] H [redacted] and [redacted] *** PSAgain, the experience was positive other than this

I am rejecting this response because:I paid nearly $for someone to come out and check the breaker on my outside unit, and then test the new thermostat I had installedI specifically asked the technician to check these things, and he refusedRather, he went straight for the inside unit, opening it, and removing a part without my consentAs I explained to the tech, the breaker is a known issue in this town home, and due to the fact that I installed a $thermostat myself, those two items must be ruled out FIRST before I wanted to authorize further diagnosisThe owner did return the part, during the day, when he thought I wouldn't be thereHe gave no prior notice of his coming outI had just returned from the ER and had a catheter in where I was (and still am) trying to pass a 6mm kidney stone, and was home from work, when he confronted meHe tried to explain that the part was badI explained I wanted them to check the other items firstHe insisted the part was badHe does not comprehend that I asked for (and paid for, in good faith) someone to diagnose the other items firstI asked him when I was getting my money back, and said I was not getting my money back, and he was very annoyed during the brief exchangeThe technicalities as explained in the owners response directly contradict what the tech told me- which was, not that it was electrically disfunctional, but that it "smelled burned"This is, in my opinion, a very unprofessional way to diagnose a problem, by smelling parts to diagnose themThe tech never, not once, explained anything about any electrical testing and results when he was hereHow would I, or anyone, believe this part was bad? And how was I to know for sure when he didn't check the other items first? If this is the way the owner wants to run his business, I suppose that is his rightAs a consumer, I feel completely ripped off by the "service" I receivedThank you for your time, Regards, [redacted]

I am rejecting this response because:
I paid nearly $for someone to come out and check the breaker on my outside unit, and then test the new thermostat I had installedI specifically asked the technician to check these things, and he refused.
Rather, he went straight for the inside unit, opening it, and removing a part without my consentAs I explained to the tech, the breaker is a known issue in this town home, and due to the fact that I installed a $thermostat myself, those two items must be ruled out FIRST before I wanted to authorize further diagnosis.
The owner did return the part, during the day, when he thought I wouldn't be thereHe gave no prior notice of his coming outI had just returned from the ER and had a catheter in where I was (and still am) trying to pass a 6mm kidney stone, and was home from work, when he confronted me.
He tried to explain that the part was badI explained I wanted them to check the other items firstHe insisted the part was badHe does not comprehend that I asked for (and paid for, in good faith) someone to diagnose the other items firstI asked him when I was getting my money back, and said I was not getting my money back, and he was very annoyed during the brief exchange.
The technicalities as explained in the owners response directly contradict what the tech told me- which was, not that it was electrically disfunctional, but that it "smelled burned"This is, in my opinion, a very unprofessional way to diagnose a problem, by smelling parts to diagnose themThe tech never, not once, explained anything about any electrical testing and results when he was hereHow would I, or anyone, believe this part was bad? And how was I to know for sure when he didn't check the other items first?
If this is the way the owner wants to run his business, I suppose that is his rightAs a consumer, I feel completely ripped off by the "service" I received.
Thank you for your time,
Regards,
*** ***

my name is Robert I'm a Supervisor for the Miami River I called Alex and his team to repair a main water line that was ruptured on one of my locations on a Friday 5:PM after several attempts to notify other companies I was unsuccessfulAlex and his team came right out and repaired that ruptured pipe his team were are on site working none Stop till 11:PM the work was fabulous and so professional I highly recommend them again excellent jobGood job Alex.!!!!!

Pro plumbing came to our home and charged us $dollarsWhich is fine we do not have a problem payingHowever they did a crap job and now will not respond to usTheir employer Roger left the pipes out in our bathroom and they also failed inspectionI had to have someone else fix my showerFor what they charge maybe they should learn to do their jobI believe Travis is one of the head supervisors and he has also failed to return our callsThis company just wants your money, they don't care about doing a good jobBe careful everyone!!

Our tech did find the problem The charge was a service call We did not charge this customer for any repair I did return the part in person The customer is now in possession of the part The part that was returnedI checked the part a transformer and determined it
to be bad the tech was correct in his diagnostic This will prevent the thermostat from working and will not allow for low voltage to control any functionsWe did not replace the part or make any type of repair We did not charge for a repair The customer has all of the parts and knows what is wrong with the system, and that was what the charge is for The customer was not charge for any repair or paid for any repair A repair was not performed To check a thermostat low voltage must first be active This service call determined a low voltage transformer was burnt, and is not working This is not a repairable itemThe transformer was a very specific to this unit and was taken to match up with another transformer The customer asked for it to be returned and is was gladly returned by our service manager and owner Thad H*** Just to be very clear, the service charge is to come out and diagnose the system That is what we did To make a repair is an additional charge A quote was given The customer rejected the quoted price and we gladly returned the transformer and did not charge for any repair

This company was referred to me by an online home services websiteI experienced a problem over the weekend with a leaking shower faucetI contacted them on Monday and set up an appointment on the following Tuesday for the repairThe appointment was at 4:pmI mentioned to the person that I spoke with that I would have to leave work early but I would make it a point to be there at that timeI was told that they would call minutes before they would arrive At around 4:on that day, the same person called me and said they would not be able to make it According to their website their hours are from 9:am to 10:pmThis is very misleadingThis is extremely bad costumer service and not professional at all and I will not recommend them to anyone It appears that they like bigger, higher paying jobs instead of the smaller jobs that probably built their business in the beginning

I am rejecting this response because:I paid nearly $for someone to come out and check the breaker on my outside unit, and then test the new thermostat I had installedI specifically asked the technician to check these things, and he refused. Rather, he went straight for the inside unit, opening it, and removing a part without my consentAs I explained to the tech, the breaker is a known issue in this town home, and due to the fact that I installed a $thermostat myself, those two items must be ruled out FIRST before I wanted to authorize further diagnosis. The owner did return the part, during the day, when he thought I wouldn't be thereHe gave no prior notice of his coming outI had just returned from the ER and had a catheter in where I was (and still am) trying to pass a 6mm kidney stone, and was home from work, when he confronted me. He tried to explain that the part was badI explained I wanted them to check the other items firstHe insisted the part was badHe does not comprehend that I asked for (and paid for, in good faith) someone to diagnose the other items firstI asked him when I was getting my money back, and said I was not getting my money back, and he was very annoyed during the brief exchange. The technicalities as explained in the owners response directly contradict what the tech told me- which was, not that it was electrically disfunctional, but that it "smelled burned"This is, in my opinion, a very unprofessional way to diagnose a problem, by smelling parts to diagnose themThe tech never, not once, explained anything about any electrical testing and results when he was hereHow would I, or anyone, believe this part was bad? And how was I to know for sure when he didn't check the other items first? If this is the way the owner wants to run his business, I suppose that is his rightAs a consumer, I feel completely ripped off by the "service" I received. Thank you for your time,
Regards,
*** ***

Our tech did find the problem.  The charge was a service call.  We did not charge this customer for any repair.  I did return the part in person.  The customer is now in possession of the part.  The part that was returned. I checked the part a transformer and determined it...

to be bad the tech was correct in his diagnostic.  This will prevent the thermostat from working and will not allow for low voltage to control any functions. We did not replace the part or make any type of repair.  We did not charge for a repair.  The customer has all of the parts and knows what is wrong with the system, and that was what the charge is for.  The customer was not charge for any repair or paid for any repair.  A repair was not performed.  To check a thermostat low voltage must first be active.  This service call determined a low voltage transformer was burnt, and is not working.  This is not a repairable item. The transformer was a very specific to this unit and was taken to match up with another transformer.  The customer asked for it to be returned and is was gladly returned by our service manager and owner Thad H[redacted].  Just to be very clear, the service charge is to come out and diagnose the system.  That is what we did.  To make a repair is an additional charge.  A quote was given.  The customer rejected the quoted price and we gladly returned the transformer and did not charge for any repair.

I am rejecting this response because:I paid nearly $100 for someone to come out and check the breaker on my outside unit, and then test the new thermostat I had installed. I specifically asked the technician to check these things, and he refused. Rather, he went straight for the inside unit, opening it, and removing a part without my consent. As I explained to the tech, the breaker is a known issue in this town home, and due to the fact that I installed a $35 thermostat myself, those two items must be ruled out FIRST before I wanted to authorize further diagnosis. The owner did return the part, during the day, when he thought I wouldn't be there. He gave no prior notice of his coming out. I had just returned from the ER and had a catheter in where I was (and still am) trying to pass a 6mm kidney stone, and was home from work, when he confronted me. He tried to explain that the part was bad. I explained I wanted them to check the other items first. He insisted the part was bad. He does not comprehend that I asked for (and paid for, in good faith) someone to diagnose the other items first. I asked him when I was getting my money back, and said I was not getting my money back, and he was very annoyed during the brief exchange. The technicalities as explained in the owners response directly contradict what the tech told me- which was, not that it was electrically disfunctional, but that it "smelled burned". This is, in my opinion, a very unprofessional way to diagnose a problem, by smelling parts to diagnose them. The tech never, not once, explained anything about any electrical testing and results when he was here. How would I, or anyone, believe this part was bad? And how was I to know for sure when he didn't check the other items first? If this is the way the owner wants to run his business, I suppose that is his right. As a consumer, I feel completely ripped off by the "service" I received. Thank you for your time, 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I DO NOT trust this company to do what they say they will do. I have contacted them several times to come out and fix the problems. They did NOT respond until I cancelled the payment. I live in Atlanta and cannot be there (High Point) to oversee their work. My mother is 89 and lives alone. She has NOT benefited from the $4241.00 that I paid in APRIL 2014 to replace her pipes. They say that the technician that performed the job is no longer with the company. I don't believe that the pipes were replaced! Any company that would take advantage of an elderly woman is NOT a trustworthy company. I am just grateful that I had some recourse and they were unable to defraud me and my mother. 
 
Regards,
[redacted]

Last year I had Pro Plumbing install an air conditioning unit upstairs. They did a very good job with that part of it, but they needed to plug in a circulation unit (not sure that is the correct name of it) under the house. Unknown to us, they unplugged the Alpine Air mold/mildew system we had installed a few months before (cost about $2,000). We went on vacation to return to a home that smelled terrible of mold/mildew. We discovered that they had unplugged the system and had not told us. The technician did it probably because the outlet had one plug. We immediately got an adapter, but had to call Alpine Air to come out and clean the vent systems again (a little under $400). We asked Pro Plumbing to cover this. I emailed June 14 and the person who replied said that Thad Hedrick would get back to me, but he has not. It has been over 30 days. I would like to file a complaint and request a resolution. They have the Revdex.com logo on the web site, but are not accredited. C[redacted] H[redacted] and [redacted]. PS. Again, the experience was positive other than this

Our technician responded to this call in March of 2014.  Upon visiting Ms. [redacted]'s home, he discovered that her drain pipes were old cast iron and recommended replacing all of the cast iron drain pipes with PVC piping.  He did a small repair at the kitchen sink on the water...

line, but did not replace any other water lines.  Before before any work is started, we require a signature authorizing the work on the invoice.  Once the work is completed, we require a signature stating the work was done satisfactorily.  The invoice listing the work, along with the full price, was presented, authorized, and signed as satisfactorily completed by Ms. [redacted].  There was no work presented to be done on the kitchen faucet or washing machine water lines.  
We did receive a couple of calls that she was still having some troubles, and our technician responded each time the request was made through the office.  The last request that I am aware of was made toward the end of October 2014, and we again sent out technician out to address any problems she was having.  Unfortunately, this technician left the company after this, and any calls made directly to him were not received by our office.  We regret that we did not receive any calls made by Ms. [redacted] or Ms. [redacted] that were made to that technicians number.  She has a 10 year warranty on the work that was done on the drain piping in her home, and we would be glad to completely cover, at no cost to her, any problems with those drain pipes.  We would also cover the repair on the kitchen sink. 
We were made aware that problems still existed when Ms. [redacted] disputed the credit card payment on January 5, 2015.  We made multiple attempts to contact both Ms. [redacted] and Ms. [redacted] to speak about this, but none of the calls were returned.  We have offered multiple times to go back and do what we have to do to resolve this matter, but received 2 emails stating they did not want us to come. 
We want to resolve this matter.  All it would take is for them to allow a visit from our manager and technician, and it could be resolved that very day.

Review: In March of 2014, my mother, [redacted], who lives in High Point,NC, was having problems with her faucets. She called Pro Plumbing. They came out and said that she needed ALL of her water pipes replaced. My mother is 89 years old and is on a fixed income and could not afford the cost. She had the representative, Mr. [redacted], call me in Atlanta. He told me the extent of repairs needed. I asked about other options and he said that REPLACING ALL the pipes was the ONLY viable option. Thecost to do this was in excess of $4000.00! After several days of thought, I agreed to have the work done and I charged it to my [redacted] card.The work was done in April, and as of Jan. 9, 2015, she is still having problems with her faucets! There is little to no water pressure in her kitchen sink, there are still leakage problems in her bathrooms, and she still has no water going to her washing machine! She is having to BUY her water!I have contacted them over 5 times, my mom has contacted them. I even sent pictures and the problem still exist. I visited my mom in Oct. and saw for myself the problems that she was having. I called Pro Plumbing again, (I had called them the day after the work was done because of some problem and the assured me(again) that they would send someone out to fix it, they didn't! I visited again in November, and still nothing had been done. It has been almost a year and they have done nothing!I suspended their payment thru [redacted]. I live in ATL and I am just through dealing with them! My mother lives alone and I don't trust them at all. I believe they took advantage of her, [redacted]. Please help me find justice for my mother. Companies should not be allowed to treat the elderly this way!Desired Settlement: I don't want them doing ANYTHING except giving me my money back! I did NOT hear ANYTHING from them until I cancelled my charge. Now they are wanting to fix it! I live in Atlanta and I have no way of knowing what they're doing, and I don't trust that they would handle future problems in a timely manner. Before I paid them to do the job, Mr. [redacted] was very kind, since then, he has not even resppnded to ANY of my calls, txts, or email. I can't do business with a company like that!

Business

Response:

Our technician responded to this call in March of 2014. Upon visiting Ms. [redacted]'s home, he discovered that her drain pipes were old cast iron and recommended replacing all of the cast iron drain pipes with PVC piping. He did a small repair at the kitchen sink on the water line, but did not replace any other water lines. Before before any work is started, we require a signature authorizing the work on the invoice. Once the work is completed, we require a signature stating the work was done satisfactorily. The invoice listing the work, along with the full price, was presented, authorized, and signed as satisfactorily completed by Ms. [redacted]. There was no work presented to be done on the kitchen faucet or washing machine water lines.

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Description: Plumbers, Plumbing Drains & Sewer Cleaning, Water Heaters - Repairing, Heating & Air Conditioning, Air conditioning & Heating Contractors - Residential, Air Conditioning Repair, Heating Equipment & Systems Cleaning & Repair, Piping Contractors

Address: PO Box 554, Stevensville, Michigan, United States, 49127-0554

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