Initial Business Response /* (1000, 5, 2015/11/16) */
Per the Redbeacon Terms of Service, please see a section from a privacy portion below
INFORMATION SHARING AND DISCLOSURE
We want you to understand when and with whom we may share personal or other information we have collected about you
or your activities on our web site or while using our servicesWe do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information sharedUnder no circumstances, other than in the event of a Business Transfer (as discussed below) will Redbeacon sell, rent or lease its Consumer lists (or the Consumer list of any individual Service Provider) to a third party
Circumstance under which we may share your personal information:
To Provide Information to Service ProvidersWe may share your personal information with Service Providers registered with Redbeacon that perform certain services on behalf of ConsumersSharing this information with Service Providers allows them to provide an accurate Quote on the service you're requestingThe information we share is generally the information contained in the Service Request form, including the username (and first name of the Consumer when we have it), the type of service needed, when and where the service should be performed, a description of the service needed, and any photographs pertaining to the Service RequestWhen you accept a price quote from a Service Provider, additional information will be shared, including personally identifiable information such as the your real name, phone number, email address, and street address of the job location
Initial Business Response /* (1000, 8, 2015/11/24) */
Mr*** has been given a full refund of the amount paidRedbeacon considers this issue resolved
Initial Consumer Rebuttal /* (2000, 12, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
YesI have
been approved a full refund and I would like to close this caseThank you Revdex.com for your support
Pro Referral is an internet contractor referral service. It is the digital equivalent of the bulletin board at the front of many retail stores where contractors post business cards or flyers in the hope that a potential customer will chose to contact that contractor. Pro Referral is not
required to verify the licensing, insurance and skills of the contractors that use the service, any more than *** *** stores are required to verify the licensing of every contractor who posts a business card on the bulletin board
The “Consumer” who filed this complaint is not a consumer but rather is a contractor who is unhappy that unlicensed contractors also use Pro Referral’s service, i.eits digital “bulletin board”. As explained to *** *** *** in a phone conversation to the Pro Referral Call Center on 7/14/*** Pro Referral provides to its customers information about several contractors at a time, including his company. The customer decides which contractors to contact, or be contract by, and the customer selects which contractor to hire to perform the work. Pro Referral does nothing more than provide a market place in which customers and contractors can meet. This was explained to *** *** *** on the 7/14/** call. Based on that conversation with the call center associate, *** *** *** stated his satisfaction with and his understanding of the process by which Pro Referral’s service works. He even commented that “his guy must have been mistaken with how the customer got the information.” He even stated his appreciation at having it explained to him
Initial Business Response /* (1000, 5, 2015/07/03) */
Three attempts have been made, via telephone, to reach Ms. [redacted] to no avail. Voice mails have been left each time. No return calls have been made back to Redbeacon to resolve issue. To discuss and bring resolution to issue, she should...
contact Redbeacon Customer Care at XXX-XXX-XXXX and ask for [redacted] in Escalations.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I actually have called them. The first time I called I was put on hold for a long time transferred to various reps and ultimately told there was nothing that can be done. I work full time and have a baby I don't have time to call and wait on hold for extended periods of time and to explain what happened over and over again. Maybe red beacon could just contact me via email which I also tried sevreal times to reach out by that method but again get no response. If they are not willing to do anything I'm not wasting my time on the phone explaining everything that happened to be told there is nothing they can do. This company has terrible customer service.
Final Business Response /* (4000, 9, 2015/07/17) */
Numerous attempts have been made to speak to Ms. [redacted] to no avail, including asking for a better, more convenient time to speak. When it is a better time for her to speak about her issue to discuss, she is free to contact Redbeacon Customer Care at XXX-XXX-XXXX. Until we are actually able to speak with Ms. [redacted] to discuss further, no further steps to potentially resolve the issue will be able to be made.
Final Consumer Response /* (3000, 13, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the exact same response I received a week ago. I did get in touch with redbeacon and am waiting to here back on their decision.
Initial Business Response /* (1000, 9, 2016/01/18) */
Red Beacon, Inc. has reviewed the details of the customer's concerns and provided the customer's requested reimbursement of $1608.18. The customer has signed a settlement & release agreement and the check has been mailed to the customer....
Initial Consumer Rebuttal /* (2000, 11, 2016/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted the offer because I just want this behind me. However, I have not received the check as of today. Offer was return of deposit and reimbursement of paint.
Good afternoon ***, I wanted to let you know the above referenced case number has been resolvedPlease closed this case Thank you, [redacted] ***
Initial Business Response /* (1000, 5, 2015/11/16) */
Per the Redbeacon Terms of Service, please see a section from a privacy portion below
INFORMATION SHARING AND DISCLOSURE
We want you to understand when and with whom we may share personal or other information we have collected about you
or your activities on our web site or while using our servicesWe do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information sharedUnder no circumstances, other than in the event of a Business Transfer (as discussed below) will Redbeacon sell, rent or lease its Consumer lists (or the Consumer list of any individual Service Provider) to a third party
Circumstance under which we may share your personal information:
To Provide Information to Service ProvidersWe may share your personal information with Service Providers registered with Redbeacon that perform certain services on behalf of ConsumersSharing this information with Service Providers allows them to provide an accurate Quote on the service you're requestingThe information we share is generally the information contained in the Service Request form, including the username (and first name of the Consumer when we have it), the type of service needed, when and where the service should be performed, a description of the service needed, and any photographs pertaining to the Service RequestWhen you accept a price quote from a Service Provider, additional information will be shared, including personally identifiable information such as the your real name, phone number, email address, and street address of the job location
Initial Business Response /* (1000, 8, 2015/11/24) */
Mr*** has been given a full refund of the amount paidRedbeacon considers this issue resolved
Initial Consumer Rebuttal /* (2000, 12, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
YesI have
been approved a full refund and I would like to close this caseThank you Revdex.com for your support
Pro Referral is an internet contractor referral service. It is the digital equivalent of the bulletin board at the front of many retail stores where contractors post business cards or flyers in the hope that a potential customer will chose to contact that contractor. Pro Referral is not
required to verify the licensing, insurance and skills of the contractors that use the service, any more than *** *** stores are required to verify the licensing of every contractor who posts a business card on the bulletin board
The “Consumer” who filed this complaint is not a consumer but rather is a contractor who is unhappy that unlicensed contractors also use Pro Referral’s service, i.eits digital “bulletin board”. As explained to *** *** *** in a phone conversation to the Pro Referral Call Center on 7/14/*** Pro Referral provides to its customers information about several contractors at a time, including his company. The customer decides which contractors to contact, or be contract by, and the customer selects which contractor to hire to perform the work. Pro Referral does nothing more than provide a market place in which customers and contractors can meet. This was explained to *** *** *** on the 7/14/** call. Based on that conversation with the call center associate, *** *** *** stated his satisfaction with and his understanding of the process by which Pro Referral’s service works. He even commented that “his guy must have been mistaken with how the customer got the information.” He even stated his appreciation at having it explained to him
Initial Business Response /* (1000, 5, 2015/07/03) */
Three attempts have been made, via telephone, to reach Ms. [redacted] to no avail. Voice mails have been left each time. No return calls have been made back to Redbeacon to resolve issue. To discuss and bring resolution to issue, she should...
contact Redbeacon Customer Care at XXX-XXX-XXXX and ask for [redacted] in Escalations.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I actually have called them. The first time I called I was put on hold for a long time transferred to various reps and ultimately told there was nothing that can be done. I work full time and have a baby I don't have time to call and wait on hold for extended periods of time and to explain what happened over and over again. Maybe red beacon could just contact me via email which I also tried sevreal times to reach out by that method but again get no response. If they are not willing to do anything I'm not wasting my time on the phone explaining everything that happened to be told there is nothing they can do. This company has terrible customer service.
Final Business Response /* (4000, 9, 2015/07/17) */
Numerous attempts have been made to speak to Ms. [redacted] to no avail, including asking for a better, more convenient time to speak. When it is a better time for her to speak about her issue to discuss, she is free to contact Redbeacon Customer Care at XXX-XXX-XXXX. Until we are actually able to speak with Ms. [redacted] to discuss further, no further steps to potentially resolve the issue will be able to be made.
Final Consumer Response /* (3000, 13, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the exact same response I received a week ago. I did get in touch with redbeacon and am waiting to here back on their decision.
Good afternoon [redacted],
I wanted to let you know the above referenced case number has been resolved. Please closed this case.
Thank you,
[redacted]
Initial Business Response /* (1000, 9, 2016/01/18) */
Red Beacon, Inc. has reviewed the details of the customer's concerns and provided the customer's requested reimbursement of $1608.18. The customer has signed a settlement & release agreement and the check has been mailed to the customer....
Initial Consumer Rebuttal /* (2000, 11, 2016/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted the offer because I just want this behind me. However, I have not received the check as of today. Offer was return of deposit and reimbursement of paint.