Pro Roofing and Construction

Initial Business Response / [redacted] (1000, 8, 2017/08/28) */ This job was completed 10/20/at which time customer did a walk around and was happyCustomer also paid final invoice after my follow up in November customer raised a question about how we did Eqress WindowsI explained it to [redacted] *** and [redacted] and they understood we did the install properlyCustomer did get at the correct windows they requestedI recently stopped to inspect the job again windows look great and they do not leakWe all repaired their front picture window area at no additional costVery sorry customer not happy but this is the first I've heard in monthsBottom line is we did a professional job and the windows look great: Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue we brought to the owners attention as unsatisfactory was the fact that they had notched the side of the aluminum wrap on one or our egress windows - does not look professional at allAgain, we tried contacting the owner multiple times regarding this issue even letting him know we would be filing a complaint if we didn't hear back from him, he never respondedI contacted him when I noticed it, I had not walked around and inspected everything with himYes, we did pay him the balance due - had I known paying the balance was signing off on any recourse to issues I might later notice I would have left a balance due

Initial Business Response / [redacted] (1000, 8, 2016/12/13) */ PRO ROOFING & CONSRTUCTION PRO ROOFING & CONSTRUCTION [redacted] STREET OSCEOLA, INDIANA XXX-XXX-XXXX [redacted] Revdex.com PARNELL AVENUE FORTWAYNE, INDIANA XXXXX XXX-XXX-XXXX Dear Revdex.com: CLAIM #XXXXXXXX RECEIVED NOTICE OF 12/5/ CUSTOMER CALLED AT 4:P.MNO RESPONSE CUSTOMER RESPONDED ON 12/AT 9:00AMWE SCHEDULED SERVICE CALL FOR 12/7/XXXX X:XX AMFIRST TO CORRECT THE RECORD, CUSTOMER ADMITS GROW( OVEREXAGGERATING CLAIMI ED [redacted] OWNER OF PRO ROOFING AND CONSTRUCTION INSTALLED THE LOWER THE LOWER PORTION OF ROOF AT THE [redacted] HOME MARCH 3, CUSTOMER WAS VERY HAPPY AND HAD NO LEAKS FROM THE ROOF WE INSTALLEDI ADVISED CUSTOMER AT TIME OF INSTALL THAT THEIR CHIMNEY FLASHING AND UPPER ROOF WHICH EXTENDS OVER THE NEW ROOF NEEDED TO BE REPLACEDCUSTOMER STATED THEY COULD NOT AFFORD TO DO THE JOB PROPERLY AT THE TIMETHE FIRST CALL FROM CUSTOMER WAS 9/13/CUSTOMER CLAIMS THEY HAD A LEAK IN NEW ROOFON 10/21/I WENT TO [redacted] HOME AGAIN WITH OF MY MENCUSTOMER HAD A LEAK ON HIS WALL DUE TO CUSTOMER INSTALLING GUTTER PROTECTION INCORRECTLY AND ALL HAS NO SOFFIT OVERHANG CAUSING WATER TO BACK UP UNDER OLD ROOFWE ONCE AGAIN CORRECTED PROBLEM AT NO CHARGE, THE MOST RECENT INSPECTION ON 12/7/PRO ROOFING AND CONSTRUCTION FOUND SMALL LEAK ON SKYLIGHT WHICH WE FIXED AND SERVICED ALL OF CUSTOMERS NEW AND OLD ROOFCUSTOMER ADMITS THEY ONLY HAVE LEAK WHICH IS NOW RESOLVEDI, [redacted] HAVE PERSONALLY BEEN TO THE CUSTOMERS HOME INES NOW AND BEEN ON THE ROOF MYSELF TO INSPECT AND HAVE TAKEN MULTIPLE PHOTOS OF THE INTERIOR AND EXTERIORI HAVE AN EXCELLENT RATING WITH THE Revdex.com AND HOME ADVISOR AND ANGIES LISTI HAVE COMPLETED A NUMEROUS AMOUNT OF JOBS AND THIS IS THE ONLY COMPLAINTPLEASE REMOVE THIS COMPLAINT FROM MY FILE IMMEDIATELYI HAVE DIRECTED CUSTOMER TO NOTIFY Revdex.com THEY STATED THEY WERE SATISFIED AND WOULD DO SO IMMEDIATELY SINCERELY, Mr [redacted] / PRO ROOFING AND CONSTRUCTION Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all we did not over exxagget the issue and we never claimed we didFirst off we did agree to right to the Revdex.com that we have had our issues resolvedBut upon reading the letter from [redacted] at Pro roofing, several statements were not reflected correctlyMr [redacted] states we were told that all the roofing needed to be repaired which is correct BUT, our roof system is three different levels and the one level he did was the one that had a small leakWhen we asked for him to quote the job he sent one of his workers to do the evaluationWhen [redacted] presented us with the quote he guaranteed us that when he was done that it would fix our leak issueNOTHING was said at the time of discussing separating the job into two installations that it would cause a problemHe did advise about the flashing but said nothing about it affecting the lower roof it was in regards to the upper roof which does not leak everIn regards to installing gutter protection incorrectly, that is incorrect when he was here he said that is what probably what stopped the leakFYI it was not gutter protection it was screen to keep leaves outThis did not cause water to back upMr [redacted] claims to have personally been to our home over three times, this might be true but only when we demanded him to come outHe was never on our roof till this last incident due to the letter written to the Revdex.comIt was not a small leak at the sky light per his commentsWe now have drywall damage on our ceiling approx8-inches wideHe claims he has taken multiple pictures of the interior and exterior but it was done after damage and not beforeWe have video and pictures of before and after and during the down pour where we had to us multiple buckets and pans for the leakage which NEVER had that much leakage before repair Yes we did say we would write that things have been resolved, but at this moment we have not had any snow melt or rain due to it being to cold so we can not say that the problem is resolvedUpon being able to confirm that it is resolved I will at that time admit to that Final Business Response / [redacted] (4000, 17, 2017/07/25) */ Closed out all concerns with customer May 1, and gave customer [redacted] June to finalize upon that time they were to contact Revdex.com satisfied check # [redacted] 1,

Initial Business Response /* (1000, 5, 2017/06/27) */
Have contacted customer: This was no fault or Pro Roofing and ConstructionNotified customer we will replace at no charge week of 6/27/
Initial Consumer Rebuttal /* (2000, 12, 2017/07/24) */
Repairs to the sidewalk were completed on
July 19,

Ed & Crew has done right by me & my family They have went above & beyond the call to make sure the work they did for my home was to our satisfactionI know that they are very busy but they did work on my home as requested & met all our expectationsEd is a reasonable man & took time to make sure all our needs were met

Pro Roofing and Construction removed my old roof and installed a new roof for me
The overall service was better than expectedThe team delivered the results and quality that was promised

Initial Business Response /* (1000, 8, 2017/08/28) */
This job was completed 10/20/2016 at which time customer did a walk around and was happy. Customer also paid final invoice after my follow up in November customer raised a question about how we did Eqress Windows. I explained it to [redacted]...

and [redacted] and they understood we did the install properly. Customer did get at the correct windows they requested. I recently stopped to inspect the job again windows look great and they do not leak. We all repaired their front picture window area at no additional cost. Very sorry customer not happy but this is the first I've heard in 10 months. Bottom line is we did a professional job and the windows look great:

Initial Consumer Rebuttal /* (3000, 10, 2017/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue we brought to the owners attention as unsatisfactory
was the fact that they had notched the side of the aluminum wrap on one or our egress windows - does not look professional at all. Again, we tried contacting the owner multiple times regarding this issue even letting him know we would be filing a complaint if we didn't hear back from him, he never responded. I contacted him when I noticed it, I had not walked around and inspected everything with him. Yes, we did pay him the balance due - had I known paying the balance was signing off on any recourse to issues I might later notice I would have left a balance due.

Initial Business Response /* (1000, 8, 2016/12/13) */

PRO ROOFING & CONSRTUCTION
PRO ROOFING & CONSTRUCTION
[redacted] STREET OSCEOLA, INDIANA 46561
XXX-XXX-XXXX
[redacted]
Revdex.com
4011 PARNELL AVENUE
FORTWAYNE, INDIANA XXXXX XXX-XXX-XXXX
Dear Revdex.com: CLAIM #XXXXXXXX RECEIVED...

NOTICE OF 12/5/2016
CUSTOMER CALLED AT 4:00 P.M. NO RESPONSE CUSTOMER RESPONDED ON 12/6 AT 9:00AM. WE SCHEDULED SERVICE CALL FOR 12/7/XXXX X:XX AM. FIRST TO CORRECT THE RECORD, CUSTOMER ADMITS GROW( OVEREXAGGERATING CLAIM. I ED [redacted] OWNER OF PRO ROOFING AND CONSTRUCTION INSTALLED THE LOWER THE LOWER PORTION OF ROOF AT THE [redacted] HOME MARCH 3, 2016. CUSTOMER WAS VERY HAPPY AND HAD NO LEAKS FROM THE ROOF WE INSTALLED. I ADVISED CUSTOMER AT TIME OF INSTALL THAT THEIR CHIMNEY FLASHING AND UPPER ROOF WHICH EXTENDS OVER THE NEW ROOF NEEDED TO BE REPLACED. CUSTOMER STATED THEY COULD NOT AFFORD TO DO THE JOB PROPERLY AT THE TIME. THE FIRST CALL FROM CUSTOMER WAS 9/13/2016 CUSTOMER CLAIMS THEY HAD A LEAK IN NEW ROOF. ON 10/21/16 I WENT TO [redacted] HOME AGAIN WITH 3 OF MY MEN. CUSTOMER HAD A LEAK ON HIS WALL DUE TO CUSTOMER INSTALLING GUTTER PROTECTION INCORRECTLY AND ALL HAS NO SOFFIT OVERHANG CAUSING WATER TO BACK UP UNDER OLD ROOF. WE ONCE AGAIN CORRECTED PROBLEM AT NO CHARGE, THE MOST RECENT INSPECTION ON 12/7/2016 PRO ROOFING AND CONSTRUCTION FOUND 1 SMALL LEAK ON 1 SKYLIGHT WHICH WE FIXED AND SERVICED ALL OF CUSTOMERS NEW AND OLD ROOF. CUSTOMER ADMITS THEY ONLY HAVE 1 LEAK WHICH IS NOW RESOLVED. I, [redacted] HAVE PERSONALLY BEEN TO THE CUSTOMERS HOME 3 INES NOW AND BEEN ON THE ROOF MYSELF TO INSPECT AND HAVE TAKEN MULTIPLE PHOTOS OF THE INTERIOR AND EXTERIOR. I HAVE AN EXCELLENT RATING WITH THE Revdex.com AND HOME ADVISOR AND ANGIES LIST. I HAVE COMPLETED A NUMEROUS AMOUNT OF JOBS AND THIS IS THE ONLY COMPLAINT. PLEASE REMOVE THIS COMPLAINT FROM MY FILE IMMEDIATELY. I HAVE DIRECTED CUSTOMER TO NOTIFY Revdex.com THEY STATED THEY WERE SATISFIED AND WOULD DO SO IMMEDIATELY.
SINCERELY, Mr. [redacted] / PRO ROOFING AND CONSTRUCTION
Initial Consumer Rebuttal /* (3000, 10, 2016/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all we did not over exxagget the issue and we never claimed we did. First off we did agree to right to the Revdex.com that we have had our issues resolved. But upon reading the letter from [redacted] at Pro roofing, several statements were not reflected correctly. Mr. [redacted] states we were told that all the roofing needed to be repaired which is correct BUT, our roof system is three different levels and the one level he did was the one that had a small leak. When we asked for him to quote the job he sent one of his workers to do the evaluation. When ** presented us with the quote he guaranteed us that when he was done that it would fix our leak issue. NOTHING was said at the time of discussing separating the job into two installations that it would cause a problem. He did advise about the flashing but said nothing about it affecting the lower roof it was in regards to the upper roof which does not leak ever. In regards to installing gutter protection incorrectly, that is incorrect when he was here he said that is what probably what stopped the leak. FYI it was not gutter protection it was screen to keep leaves out. This did not cause water to back up. Mr. [redacted] claims to have personally been to our home over three times, this might be true but only when we demanded him to come out. He was never on our roof till this last incident due to the letter written to the Revdex.com. It was not a small leak at the sky light per his comments. We now have drywall damage on our ceiling approx. 8-10 inches wide. He claims he has taken multiple pictures of the interior and exterior but it was done after damage and not before. We have video and pictures of before and after and during the down pour where we had to us multiple buckets and pans for the leakage which NEVER had that much leakage before repair.
Yes we did say we would write that things have been resolved, but at this moment we have not had any snow melt or rain due to it being to cold so we can not say that the problem is resolved. Upon being able to confirm that it is resolved I will at that time admit to that.
Final Business Response /* (4000, 17, 2017/07/25) */
Closed out all concerns with customer May 1, 2017 and gave customer [redacted] June 1 to finalize upon that time they were to contact Revdex.com satisfied check # [redacted] 1, 2017.