Pro-Seal Asphalt Paving & Maintenance Co

My name is [redacted] and I had filed a complaint via the BBB of Wisconsin online on 8/13/2015 against Pro-Seal Asphalt Paving & Maintenance Co., Inc. I just wanted to give an update on the status on that complaint as [redacted] of the business stopped by my home today to give me his... proposal of how to rectify the situation. Please find attached a copy of the proposal we both agreed to and signed. After having a good conversation with [redacted] ***, [redacted] about my situation, we were able to dissect exactly what had happened to cause my frustration and how the driveway itself came to its current state. [redacted] was very gracious in taking full responsibility and profusely apologizing again and again for the situation. I also really appreciated the time he took to take a serious look at the driveway, hear things from my perspective and educate me on exactly what he would do to make things right. Without any prompting, [redacted] immediately wrote up a formal proposal of all the steps he would take to make all necessary repairs and then went the extra mile to throw in a free seal coating and escalated my proposal so everything would be completed by next week. He then gave me his personal cell number and email address if I ever needed to contact him with any other questions or concerns. As I understood things, this is not business as usual for him and my situation bothered him greatly as he presents himself, and his business, as taking great pride in their work. As such, he stated he would be personally onsite to supervise and assist in the driveway repairs next week to ensure the driveway will exceed the typical professional standards for such a repair. I believe [redacted] ***, [redacted] was genuinely dismayed over the course of events that took place and I realize that I should not place him personally responsible in any way over a breakdown in communication from one or two of his employees. I’m glad to have heard him tell me that he still takes full responsibility for the actions his employees took on behalf of the business, but believe that [redacted] should not have his reputation tarnished over such an incident. I see that Pro Seal has a BBB rating of A+ and it’s very obvious now why they do as [redacted] clearly takes his work seriously as well as the well-being of his customer base. As such, I wanted to both update you to the new events that have just occurred and also wanted to request that my complaint (ID [redacted] ) be rescinded and removed from the BBB of Wisconsin website. Thank you very much as well for assisting me.