I am rejecting this response because:I am not talking about what inspector found.What I said was when they installed ceiling fans that did something in attic that made outlets in bedrooms not work, they had to come back and fix that.we hired them also to fix ac that drags down lights when it kicks on still does.You know what , this is getting me no whereBut I will tell all my friends and family members who not to hire when looking for electrians.That will cover west Virginia, Kentucky, ohio, new Jersey, north Carolina, and Porta RicoWill not slander anyone will just share my experience and thoughts, have a great day, this conversation is over
The $was agreed on by yourself when you called for Emergency ServiceThe $is a charge that is applied when we come out any time after 5:00pm for an emergency callWe sent our technician out within an hour after our regular business hours
In response to what you're requestingWe cannot splice the power companies wireIt's AEP propertyWe are consulting with the Revdex.com to come to your location with a mediator to discuss the issues at handCustomer service is very important to usWe will be sending this to the Revdex.com for mediationThey will be in contact with you in regards of setting up a meeting thank you.Thank you [redacted] ***
Mrs***, Thank you for writing in We would like to address your concerns to clear this matter up for you When we schedule for an inspection in Licking County, it goes a bit differently than many other counties around central Ohio We can schedule for a specific day, but they will not provide a specific time or even a window of time during which they will arrive The homeowner is fortunate if they get a half hour call ahead This means that unlike other areas, we are not asked by the county to be present for the inspectionWe point this out because many times questions that the inspector may have can be discussed and remedied on the spot That's not so in Licking County In fact, we do not even receive a pass/fail report from the county - we have to rely on the homeowner to provide this information As you know, we scheduled with you to return to your home today to address the inspectors requirements Thus, filing a complaint with the Revdex.com before the job is even completed seems a bit unfair We have not yet even seen the items that the inspector wanted to be addressed, and so have not had the opportunity to make it right for you As far as the cost of these services, we did provide our price upfront before any work was performed, just like we do for all customers There was no obligation to use our services, and, in fact, we provided you with six different options to accomplish whichever goals were most important to you On top of that, our technician gave you a 20% discount So we did not overcharge to inflate our own pockets, we treated you fairly Any sense of urgency you felt to get the job completed wasn't a result of anything we did We intend to honor our end of the agreement and make the corrections the inspector is requiring That is the course of action in this type of business We hope that you will be pleased with the results once the job is completed If you would like to discuss this with me directly, please call us at 740-366-
Consumer notified Revdex.com via phone call that business addressed her complaint
I am rejecting this response because:I am not talking about what inspector found.What I said was when they installed ceiling fans that did something in attic that made outlets in bedrooms not work, they had to come back and fix that.we hired them also to fix ac that drags down lights when it kicks on still does.You know what , this is getting me no whereBut I will tell all my friends and family members who not to hire when looking for electrians.That will cover west Virginia, Kentucky, ohio, new Jersey, north Carolina, and Porta RicoWill not slander anyone will just share my experience and thoughts, have a great day, this conversation is over
The business KMA Electric will return my $if I remove this complaint.I will consider this matter resolved
The $was agreed on by yourself when you called for Emergency ServiceThe $is a charge that is applied when we come out any time after 5:00pm for an emergency callWe sent our technician out within an hour after our regular business hours
In response to what you're requestingWe cannot splice the power companies wireIt's AEP propertyWe are consulting with the Revdex.com to come to your location with a mediator to discuss the issues at handCustomer service is very important to usWe will be sending this to the Revdex.com for mediationThey will be in contact with you in regards of setting up a meeting thank you.Thank you [redacted] ***
Mrs***, Thank you for writing in We would like to address your concerns to clear this matter up for you When we schedule for an inspection in Licking County, it goes a bit differently than many other counties around central Ohio We can schedule for a specific day, but they will not provide a specific time or even a window of time during which they will arrive The homeowner is fortunate if they get a half hour call ahead This means that unlike other areas, we are not asked by the county to be present for the inspectionWe point this out because many times questions that the inspector may have can be discussed and remedied on the spot That's not so in Licking County In fact, we do not even receive a pass/fail report from the county - we have to rely on the homeowner to provide this information As you know, we scheduled with you to return to your home today to address the inspectors requirements Thus, filing a complaint with the Revdex.com before the job is even completed seems a bit unfair We have not yet even seen the items that the inspector wanted to be addressed, and so have not had the opportunity to make it right for you As far as the cost of these services, we did provide our price upfront before any work was performed, just like we do for all customers There was no obligation to use our services, and, in fact, we provided you with six different options to accomplish whichever goals were most important to you On top of that, our technician gave you a 20% discount So we did not overcharge to inflate our own pockets, we treated you fairly Any sense of urgency you felt to get the job completed wasn't a result of anything we did We intend to honor our end of the agreement and make the corrections the inspector is requiring That is the course of action in this type of business We hope that you will be pleased with the results once the job is completed If you would like to discuss this with me directly, please call us at 740-366-