Pro Source Wholesale Floor Coverings

We where sorry to hear Mr [redacted] was having issues with his carpetThis carpet was made by Beaulieu Carpet millsThe carpet is warranted by the manufacturer, not the dealerThis carpet carried a one year warranty for manufacturers defectsThe carpet was installed in Feb/March Mr *** contacted ProSource on April 9th, to inform us of the issue he was having with his carpetWe immediately filed a claim on his behalf with the manufacturerThe manufacturer declined the claim on April 11, 2014, stating that the warranty for delamination expired over a year agoWe tried appealing the decision put the manufacturer would not double the warranty period for Mr***

We ordered in material for Mrand Mrs ***The color from the manufacturer has changed slightly from our samples
On our invoice to the *** and per the manufactures installation instructions the customer is asked to check the color and quality prior to installation to make sure they are
happy with the materialThe manufacturer states that installation is acceptanceThat being said we went to bat for the *** and are fighting the manufacturer for credit for the material installed and the laborI do not know if we will get credit, but we did credit the *** We also let them upgrade to a more expensive hardwood at no additional chargeThey also asked for additional cartons of wood at no additional charge to do a closet which we provided
They had cartons of wood left over that they wanted to returnThis material needed to be shipped by common carrier back to the manufactures warehouse in ChicagoPlus the manufacturer charges a restocking chargeThis information was provided to the *** prior to the returnThey brought the material back and a credit was issued to them on 8/26/for $We gave them credit for all the material returned even though we gave them cartons of material at no chargeWe try hard to do everything we can to make the customer happy
We are sorry about the delayed reply we believe the first emails went to the spam file
Thank You
*** ***
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We where sorry to hear Mr. [redacted] was having issues with his carpet. This carpet was made by Beaulieu Carpet mills. The carpet is warranted by the manufacturer, not the dealer. This carpet carried a one year warranty for manufacturers defects. The carpet was installed in Feb/March 2012. Mr [redacted]...

contacted ProSource on April 9th, 2014 to inform us of the issue he was having with his carpet. We immediately filed a claim on his behalf with the manufacturer. The manufacturer declined the claim on April 11, 2014, stating that the warranty for delamination expired over a year ago. We tried appealing the decision put the manufacturer would not double the warranty period for Mr. [redacted].