Initial Business Response / [redacted] (1000, 6, 2015/07/07) */ Contact Name and Title: Chris T***, CEO Contact Phone: XXXXXXXXXX Contact Email: ***@mytoumasbridal.com Touma's Bridal Boutique Coldwater rd Fort Wayne, IN (260)452- Dear [redacted] RE: Case # XXXXXXXX I would like to begin by apologizing to the client about the miscommunication regarding the ship date of the dressWe furnish an approximate shipping date to customers to keep them informed about the process, this is not the "event date" and clients are usually made aware this is not a guaranteed date but just an estimateWe guarantee the garment to be ready for the "event date"unfortunately, we failed to make this clear, waisting the clients timeAgain we are very sorry for thatHaving said that' the client was in yesterday 7/6/to try on her dresswe discussed the issues and came to an understandingwe have extended free alterations (>200$ VALUE) to her dress and we are expediting those services to be completed this weekThe client has excepted the resolution and we are moving forward with our relationship positively Thank You Chris T***, CEO OFFER: Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have recieved my dress and very much appreciate how the business handled the situation
Initial Business Response /* (1000, 6, 2015/07/07) */
Contact Name and Title: Chris T[redacted], CEO
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@mytoumasbridal.com
Touma's Bridal Boutique
4430 Coldwater rd
Fort Wayne, IN 46825
(260)452-2393
Dear [redacted]
RE: Case #...
XXXXXXXX
I would like to begin by apologizing to the client about the miscommunication regarding the ship date of the dress. We furnish an approximate shipping date to customers to keep them informed about the process, this is not the "event date" and clients are usually made aware this is not a guaranteed date but just an estimate. We guarantee the garment to be ready for the "event date". unfortunately, we failed to make this clear, waisting the clients time. Again we are very sorry for that. Having said that' the client was in yesterday 7/6/2015 to try on her dress. we discussed the issues and came to an understanding. we have extended free alterations (>200$ VALUE) to her dress and we are expediting those services to be completed this week. The client has excepted the resolution and we are moving forward with our relationship positively.
Thank You
Chris T[redacted], CEO
OFFER:
Initial Consumer Rebuttal /* (2000, 8, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have recieved my dress and very much appreciate how the business handled the situation.
Initial Business Response / [redacted] (1000, 6, 2015/07/07) */ Contact Name and Title: Chris T***, CEO Contact Phone: XXXXXXXXXX Contact Email: ***@mytoumasbridal.com Touma's Bridal Boutique Coldwater rd Fort Wayne, IN (260)452- Dear [redacted] RE: Case # XXXXXXXX I would like to begin by apologizing to the client about the miscommunication regarding the ship date of the dressWe furnish an approximate shipping date to customers to keep them informed about the process, this is not the "event date" and clients are usually made aware this is not a guaranteed date but just an estimateWe guarantee the garment to be ready for the "event date"unfortunately, we failed to make this clear, waisting the clients timeAgain we are very sorry for thatHaving said that' the client was in yesterday 7/6/to try on her dresswe discussed the issues and came to an understandingwe have extended free alterations (>200$ VALUE) to her dress and we are expediting those services to be completed this weekThe client has excepted the resolution and we are moving forward with our relationship positively Thank You Chris T***, CEO OFFER: Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have recieved my dress and very much appreciate how the business handled the situation
Initial Business Response /* (1000, 6, 2015/07/07) */
Contact Name and Title: Chris T[redacted], CEO
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@mytoumasbridal.com
Touma's Bridal Boutique
4430 Coldwater rd
Fort Wayne, IN 46825
(260)452-2393
Dear [redacted]
RE: Case #...
XXXXXXXX
I would like to begin by apologizing to the client about the miscommunication regarding the ship date of the dress. We furnish an approximate shipping date to customers to keep them informed about the process, this is not the "event date" and clients are usually made aware this is not a guaranteed date but just an estimate. We guarantee the garment to be ready for the "event date". unfortunately, we failed to make this clear, waisting the clients time. Again we are very sorry for that. Having said that' the client was in yesterday 7/6/2015 to try on her dress. we discussed the issues and came to an understanding. we have extended free alterations (>200$ VALUE) to her dress and we are expediting those services to be completed this week. The client has excepted the resolution and we are moving forward with our relationship positively.
Thank You
Chris T[redacted], CEO
OFFER:
Initial Consumer Rebuttal /* (2000, 8, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have recieved my dress and very much appreciate how the business handled the situation.