Sent: Tuesday, January 27, 11:AMTo: *** ***Subject: Re: complaint
"background: none repeat scroll 0% 0% white;" class="">In response to ***: On 04/05/our tech was dispatched to ***/*** residence *** *** ** *** ***via *** *** *** and found the AC unit to be slightly low on freon ,at this time the tech performed an electronic leak test and was unable to locate a leakAt this time he added freon per *** guidelines. On 07/21/we were called back to the residence and again found the unit low on freon, the tech ran an electronic leak test again and no leaks were foundAs per *** *** *** we added stop leak. On 07/25/we were called out again, this time we found the coil tube sheet wore a hole in the coil and all freon was lostMy tech aquired model and serial numbers to check with manufactures to see if coil was under warrantyUpon calling they had told the tech the serial number was incomplete and could not warranty out with out full numbersThe tech informed me that part of the numbers were covered with duct sealantWe had sent the tech back out to try and remove the sealant to get the rest of the numbersUpon arrival the home owners turned my tech awayI rick d*** (owner) had never spoke with the home owners, only my office manager did when trying to schedule the appointment to see when they were available so we could retrieve the rest of the numbers, home owner set the appointment then upon arrival he was told that she contacted another company and no longer wanted him to get the numbersPro Tech Air had collected a $service fee which is part of the home owners contract with *** *** ***, on 04/05/and made no other charges to the home ownerThank you Rick D*** Pro Tech Air Inc *** ** *** ** *** *** *** *** *** *** *** ***
Sent: Tuesday, January 27, 11:AMTo: *** ***Subject: Re: complaint
"background: none repeat scroll 0% 0% white;" class="">In response to ***: On 04/05/our tech was dispatched to ***/*** residence *** *** ** *** ***via *** *** *** and found the AC unit to be slightly low on freon ,at this time the tech performed an electronic leak test and was unable to locate a leakAt this time he added freon per *** guidelines. On 07/21/we were called back to the residence and again found the unit low on freon, the tech ran an electronic leak test again and no leaks were foundAs per *** *** *** we added stop leak. On 07/25/we were called out again, this time we found the coil tube sheet wore a hole in the coil and all freon was lostMy tech aquired model and serial numbers to check with manufactures to see if coil was under warrantyUpon calling they had told the tech the serial number was incomplete and could not warranty out with out full numbersThe tech informed me that part of the numbers were covered with duct sealantWe had sent the tech back out to try and remove the sealant to get the rest of the numbersUpon arrival the home owners turned my tech awayI rick d*** (owner) had never spoke with the home owners, only my office manager did when trying to schedule the appointment to see when they were available so we could retrieve the rest of the numbers, home owner set the appointment then upon arrival he was told that she contacted another company and no longer wanted him to get the numbersPro Tech Air had collected a $service fee which is part of the home owners contract with *** *** ***, on 04/05/and made no other charges to the home ownerThank you Rick D*** Pro Tech Air Inc *** ** *** ** *** *** *** *** *** *** *** ***