Pro Tech Security Inc

Complaint: ***
I am rejecting this response because:All terms of the contract were followed such as mark outs, clearly garden irrigation believed so at the time considering they began the workIf they supposedly were onsite and observed something else, such as no mark outs as they claim why did they do the work and possibly accept liability for injury to their employees or damage to the propertyTo further note, Garden irrigation is making excuses or attempting to justify damage that they did to our property by adding their opinion of property codesIn regards to the insurance claim, the claim is still in review, as Garden irrigation is unable to prove (other than a statement) that we were not within the terms of the contract. Lastly, the project was installed, December of 2016, but garden irrigation, just this week (July 3, nearly months after installation) just completed the project by finally scheduling the final plumbing inspections, clearly something they realized they had not done when recently reviewing the files for the recent issue
Regards,
*** ***

Dear Mr*** I am sorry you are upsetProTech Security follows a standard process for sending overdue invoices to collections, and your overdue invoice met that criteriaOn February 10, 2014, you signed a month contract for monitoring services. The contract clearly states our
terms and conditions around cancellation. If cancellation is received prior to the end of the month contract, the balance of the contract is due. As a goodwill gesture towards our customers, based on management discretion, that fee can be waived if: 1) a customer continues services with us at a new location or 2) the new owner of a customer’s prior location utilizes our services. Neither of those criteria were met in this instanceYou cancelled service as of the end of December 2016, meaning you utilized our services through the end of December 2016. You received invoice number *** for services used in November and December and for the contract period ending January 2017. You were mailed statements from us regarding the amount due on January 5, 2017; February 1, 2017; and March 2, 2017. On March 14, 2017, you entered our standard collections process. Between that date and April 30, 2017, you received five contacts (e.g.; email, phone call, letter, etc.) from our Collections department. You did not contact our office to discuss your bill until May 1, We would have been happy to credit your one month cancellation if you had met either of the two criteria outlined above. ProTech Security apologizes you were not pleased with the quote for your new location. Our system engineer built that quote based on your requirements. The requirements were complex, involved multiple visits for a staged transition, and in compliance with UL specifications as agreed to by your insurance company. We do not have any knowledge of the other company’s quote for comparison purposes In gratitude for your patronage, we will credit late fees on your overdue invoice

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedWhile it is unfortunate that we will no longer be able to conduct business with one another, We will agree to Pay you the amount of $which is the original amount billed to us on the invoice dated 12/02/2016, provided you give us until 05/12/to pay the invoice and you remove us from collectionsPlease let us know if you are willing to proceed in this mannerRegards,
*** ***

We were hired to install the irrigation system. We dig approximately 6 inches deep. We called [redacted] for the public utilities. Homeowner did not disclose any information about any private utilities as per our agreement. As a side note the electric they are citing should be 18" as per code to due the...

fact it is high voltage. Had it been installed properly this would not even be an issue. Without any disclosure we cannot accept any responsibility because there is no way to know where any private utilities would be. Our contract is very clear as to avoid exactly this issue. They agreed to all terms and conditions. We strive to give exceptional service and we believe in doing the right thing. In this case, we cannot be responsible for something beyond our control. If the pool electric, plumbing, and any other underground items been disclosed we would have excavated by hand like we do the public utilities. I was personally at the house and there was nothing marked out in the rear yard. This claim has no merit just as the insurance company declared.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. While it is unfortunate that we will no longer be able to conduct business with one another, We will agree to Pay you the amount of $255.28 which is the original amount billed to us on the invoice dated 12/02/2016, provided you give us until 05/12/2017 to pay the invoice and you remove us from collections. Please let us know if you are willing to proceed in this manner. Regards,
[redacted]

Dear Mr. [redacted] I am sorry you are upset. ProTech Security follows a standard process for sending overdue invoices to collections, and your overdue invoice met that criteria. On February 10, 2014, you signed a 36 month contract for monitoring services.  The contract clearly states our...

terms and conditions around cancellation.  If cancellation is received prior to the end of the 36 month contract, the balance of the contract is due.  As a goodwill gesture towards our customers, based on management discretion, that fee can be waived if: 1) a customer continues services with us at a new location or 2) the new owner of a customer’s prior location utilizes our services.  Neither of those criteria were met in this instance. You cancelled service as of the end of December 2016, meaning you utilized our services through the end of December 2016.  You received invoice number [redacted] for services used in November and December 2016 and for the contract period ending January 2017.  You were mailed statements from us regarding the amount due on January 5, 2017; February 1, 2017; and March 2, 2017.  On March 14, 2017, you entered our standard collections process.  Between that date and April 30, 2017, you received five contacts (e.g.; email, phone call, letter, etc.) from our Collections department.  You did not contact our office to discuss your bill until May 1, 2017. We would have been happy to credit your one month cancellation if you had met either of the two criteria outlined above.  ProTech Security apologizes you were not pleased with the quote for your new location.  Our system engineer built that quote based on your requirements.  The requirements were complex, involved multiple visits for a staged transition, and in compliance with UL specifications as agreed to by your insurance company.  We do not have any knowledge of the other company’s quote for comparison purposes. In gratitude for your patronage, we will credit late fees on your overdue invoice.