Initial Business Response /* (1000, 5, 2015/12/21) */
On July 2, Mr*** brought a loose transmission (out of the vehicle) into Pro-Tech Transmissions to be rebuiltOn July 7, Mr*** was called to be told a part was on back order from *** for 4-weeksMr*** was given the
part number to see if he could find it and was told the same thing as Rob, the part was estimated to arrive Aug 15-28,from ***Mr*** was notified the transmission would not be rebuilt in time prior to his vacation
Mr*** was called and advised he had hard part damage and the rebuilt transmission would cost $not the $quoted over the phone without seeing the transmissionRob gave a $discount on the final bill for a total of $
The transmission was rebuilt and ready on August 14, Mr*** was called and he said he did not have the balance of the money to pay for the transmissionMr*** was told his transmission will be here until he can pay in fullOn August 25, Mr*** came into pay the balance of his repair order
The transmission was installed into the vehicle by Mr***No oil is put in loose transmission ever for safety purposes as it is hazardousThe oil is put into the vehicle upon installMr*** was advised of this and told L was required for a rebuild
Mr*** only used 3.1L oil when he filled the transmissionThe transmission cooler was not flushed properly and caused the values to be stuck in the value body which causes no forward motion
Mr*** brought his vehicle in to be diagnosed and was told that we will not cover the labour for remove and install of transmission as we did not remove and install the transmission on the original invoice
The $Mr*** is requesting for a refund is for labour only on the second repair order and was advised this was not covered from the original repair order as we did not remove and install the transmission originallyHe authorized the remove and install and was charged hours labour only on repair order #***The transmission was covered for the repair even though we could have refused warranty because of improper install procedure and lack of oil
Initial Business Response /* (1000, 5, 2015/12/21) */
On July 2, Mr*** brought a loose transmission (out of the vehicle) into Pro-Tech Transmissions to be rebuiltOn July 7, Mr*** was called to be told a part was on back order from *** for 4-weeksMr*** was given the
part number to see if he could find it and was told the same thing as Rob, the part was estimated to arrive Aug 15-28,from ***Mr*** was notified the transmission would not be rebuilt in time prior to his vacation
Mr*** was called and advised he had hard part damage and the rebuilt transmission would cost $not the $quoted over the phone without seeing the transmissionRob gave a $discount on the final bill for a total of $
The transmission was rebuilt and ready on August 14, Mr*** was called and he said he did not have the balance of the money to pay for the transmissionMr*** was told his transmission will be here until he can pay in fullOn August 25, Mr*** came into pay the balance of his repair order
The transmission was installed into the vehicle by Mr***No oil is put in loose transmission ever for safety purposes as it is hazardousThe oil is put into the vehicle upon installMr*** was advised of this and told L was required for a rebuild
Mr*** only used 3.1L oil when he filled the transmissionThe transmission cooler was not flushed properly and caused the values to be stuck in the value body which causes no forward motion
Mr*** brought his vehicle in to be diagnosed and was told that we will not cover the labour for remove and install of transmission as we did not remove and install the transmission on the original invoice
The $Mr*** is requesting for a refund is for labour only on the second repair order and was advised this was not covered from the original repair order as we did not remove and install the transmission originallyHe authorized the remove and install and was charged hours labour only on repair order #***The transmission was covered for the repair even though we could have refused warranty because of improper install procedure and lack of oil