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Pro-Tech TV Service Reviews (6)

I am rejecting this response because:The antenna did indeed work at the time of installation It seemed to be satisfactory, but we hadn't really had a chance to try it out when he left [redacted] gave us an introduction to the antenna, showed us how it worked, went through the channel selections with us that would be available, etc But he didn't tell us that these channels would be intermittent, some disappearing for days/weeks at a time By the next day the channel selection had changed Some would become unavailable even as we were watching a program.I phoned [redacted] last week offering what we considered a reasonable compromise But he declined Our offer was that he refund half of the total $charge for the antenna installation for the installation charges, (in other words, $200) And we would drop our complaint OR, in addition we could return the antenna to him for an additional $ He charged us around $for the antenna as I recall The price of the antenna isn't listed on our copy of the installation bill That would be $total The antenna seems to us to be in fine condition, although we removed all the attached cables when we removed it from our roof If he finds that the antenna is defective for some reason, that would be fine We could simply settle for the $and we'd keep the antenna.Regarding ***'s most recent letter, he says that he had agreed to return ONLY to attach a tip to the cable going into a second room, not to adjust the antenna That's not the case It may be that he indeed planned to attach the new tip (which he never did), but it was the poor reception that we were asking him to fix This is the reason we filed our complaint

HelloMy name is [redacted] and I am the one that installed the antennaWhen I finished the job the customer was able to get not only all the Sacramento channels but channels from other areas too.Total number of channels were more that and he was so happy about the receptionAll the channel had perfect reception because that was digital(HD)Since than I haven't heard from him at allIf the antenna never worked right and problem was not solved immediately, why has he been waiting for more than a year to complain? It is my business policy that I respond within a day or two whether it is under warranty or notIt doesn't make sense at all that I asked customer to align the direction which was absolutely impossibleAnd what did he do with that expensive, special antenna?I cannot find any truth in his statement and such thing can never happen in my businessBy telling a lie like this, he lost my favor he could have receivedCustomer satisfaction is guarantied with my work and my has been like this more than quarter centuryI am sorry it is my clear intention that nothing will be done with this case.Thank you for your time, [redacted] ***

I am rejecting this response because:The antenna did indeed work at the time of installation.  It seemed to be satisfactory, but we hadn't really had a chance to try it out when he left.  [redacted] gave us an introduction to the antenna, showed us how it worked, went through the channel selections with us that would be available, etc.  But he didn't tell us that these channels would be intermittent, some disappearing for days/weeks at a time.  By the next day the channel selection had changed.  Some would become unavailable even as we were watching a program.I phoned [redacted] last week offering what we considered a reasonable compromise.  But he declined.  Our offer was that he refund half of the total $400 charge for the antenna installation for the installation charges, (in other words, $200).  And we would drop our complaint.  OR, in addition we could return the antenna to him for an additional $50.  He charged us around $175 for the antenna as I recall.  The price of the antenna isn't listed on our copy of the installation bill.  That would be $250 total.  The antenna seems to us to be in fine condition, although we removed all the attached cables when we removed it from our roof.  If he finds that the antenna is defective for some reason, that would be fine.  We could simply settle for the $200 and we'd keep the antenna.Regarding [redacted]'s most recent letter, he says that he had agreed to return ONLY to attach a tip to the cable going into a second room, not to adjust the antenna.  That's not the case.  It may be that he indeed planned to attach the new tip (which he never did), but it was the poor reception that we were asking him to fix.  This is the reason we filed our complaint.

He agreed to what I said: I had to install 2 rooms instead of 1 room which he breached agreement. He doesn't remember exactly what happened: one tip was not installed. The conversation we had a couple of times was about that tip. That's why, as I mentioned earlier, I said I would stop by when I would be around that area, because I told him I would do that as a favor. It shouldn't be too difficult to confirm that.  If, as he insists, antenna never worked from the day it was installed, 1. Why did he postpone to take action more than a year? 2. This is out of the question that I said I would take care of it when I come to that area. Such a thing never happened, even a single time in my 25 years of business.Neither of them doesn't make sense. I'd like to ask him not to insult my business as well as myself by insisting something which even he doesn't remember. Thank you for understanding.

HelloMy name is [redacted] and I am the one that installed the antenna. When I finished the job the customer was able to get not only all the Sacramento channels but channels from other areas too.Total number of channels were more that 20 and he was so happy about the reception. All the channel had...

perfect reception because that was digital(HD). Since than I haven't heard from him at all. If the antenna never worked right and problem was not solved immediately, why has he been waiting for more than a year to  complain? It is my business policy that I respond within a day or two whether it is under warranty or not. It doesn't make sense at all that I asked customer to align the direction which  was absolutely impossible. And what did he do with that expensive, special antenna?I cannot find any truth in his statement and such thing can never happen in my business. By telling a lie like this, he lost my favor he could have received. Customer satisfaction is guarantied with my work and my has been like this more than quarter century. I am sorry it is my clear intention that  nothing will be done with this case.Thank you for your time,[redacted]

Review: Last year we contacted Pro-Tech TV at [redacted]) about installing a TV antenna at our home in Placerville CA that could receive Sacramento TV channels. The company assured us it could provide quality reception for us, so we had them install an antenna. It was installed on 06/11/2014. We immediately began having problems with reception. Many channels were intermittent and mostly unavailable. Reception was poor and completely unreliable due to poor quality of signal and numerous interruptions. There was always uncertainty about which channels would/could be received, some going blank even as we were watched them. We called the owner/installer who said we could improve reception by rotating the antenna. After many attempts to do this, the reception did not improve. After further follow-up calls to Pro-Tech TV, the owner/installer told us on two occasions that he would return to check the antenna when he was back in our neighborhood. So we waited ... and we waited. He's never been back, and he hasn't contacted us further. It's been over a year now. We've since dismantled the antenna and now use Comcast. We'd like our money back ($400).Desired Settlement: Please get Pro-Tech TV to refund our $400.

Business

Response:

HelloMy name is [redacted] and I am the one that installed the antenna. When I finished the job the customer was able to get not only all the Sacramento channels but channels from other areas too.Total number of channels were more that 20 and he was so happy about the reception. All the channel had perfect reception because that was digital(HD). Since than I haven't heard from him at all. If the antenna never worked right and problem was not solved immediately, why has he been waiting for more than a year to complain? It is my business policy that I respond within a day or two whether it is under warranty or not. It doesn't make sense at all that I asked customer to align the direction which was absolutely impossible. And what did he do with that expensive, special antenna?I cannot find any truth in his statement and such thing can never happen in my business. By telling a lie like this, he lost my favor he could have received. Customer satisfaction is guarantied with my work and my has been like this more than quarter century. I am sorry it is my clear intention that nothing will be done with this case.Thank you for your time,[redacted]

Business

Response:

He agreed to what I said: I had to install 2 rooms instead of 1 room which he breached agreement. He doesn't remember exactly what happened: one tip was not installed. The conversation we had a couple of times was about that tip. That's why, as I mentioned earlier, I said I would stop by when I would be around that area, because I told him I would do that as a favor. It shouldn't be too difficult to confirm that. If, as he insists, antenna never worked from the day it was installed, 1. Why did he postpone to take action more than a year? 2. This is out of the question that I said I would take care of it when I come to that area. Such a thing never happened, even a single time in my 25 years of business.Neither of them doesn't make sense. I'd like to ask him not to insult my business as well as myself by insisting something which even he doesn't remember. Thank you for understanding.

Consumer

Response:

I am rejecting this response because:The antenna did indeed work at the time of installation. It seemed to be satisfactory, but we hadn't really had a chance to try it out when he left. [redacted] gave us an introduction to the antenna, showed us how it worked, went through the channel selections with us that would be available, etc. But he didn't tell us that these channels would be intermittent, some disappearing for days/weeks at a time. By the next day the channel selection had changed. Some would become unavailable even as we were watching a program.I phoned [redacted] last week offering what we considered a reasonable compromise. But he declined. Our offer was that he refund half of the total $400 charge for the antenna installation for the installation charges, (in other words, $200). And we would drop our complaint. OR, in addition we could return the antenna to him for an additional $50. He charged us around $175 for the antenna as I recall. The price of the antenna isn't listed on our copy of the installation bill. That would be $250 total. The antenna seems to us to be in fine condition, although we removed all the attached cables when we removed it from our roof. If he finds that the antenna is defective for some reason, that would be fine. We could simply settle for the $200 and we'd keep the antenna.Regarding [redacted]'s most recent letter, he says that he had agreed to return ONLY to attach a tip to the cable going into a second room, not to adjust the antenna. That's not the case. It may be that he indeed planned to attach the new tip (which he never did), but it was the poor reception that we were asking him to fix. This is the reason we filed our complaint.

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Description: Electronic Equipment & Supplies - Dealers

Address: 9311 La Riviera Dr, Sacramento, California, United States, 95826

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