Pro-Tek Chemical

In response to Mrs*** complaint (ID#***) I would like to respectfully submit our response to her claimsThe vehicle in question a *** Odyssey *** *** was brought into our facility where Mr*** stated he was concerned about engine noise and a check engine light that
was presentAfter a complete Diagnostic test is was concluded that the noise was due to a faulty timing belt tensioner and the Timing belt and Complete component kit were required to repair the vehicle, likewise a faulty Catalytic Converter was also detectedMr*** authorized the Timing Belt repair and declined the Catalytic Converter replacement that was also needed at that timeThe odometer reading on the vehicle at the time of the repair was documented at 144,milesUpon completion of the repair, the vehicle was test driven and we confirmed that problem had been rectifiedThe vehicle drove perfect and the noise was goneThe vehicle was paid for and picked upThe vehicle was towed into the shop and the customer stated the car died and would not restartThe vehicle had been driven for almost 2400miles since the belt replacement and the converter had been found to be faulty without any incidents, complaints or concerns from Ms***The Vehicle's odometer reading on return was 145,milesShe did state in her complaint that the vehicle had given her the warning lights and yet she still drove the vehicle for what she estimated at 15miles while disregarding the warning lights before it diedThe vehicles battery was completely dead from what I would assume, in my professional opinion, would be trying to start the vehicle after it had died, and did so until the battery diedOnce the battery dies on a vehicle whatever trouble codes or diagnostic information would be erased in the on board computer system, or PCMWe had no information to go on in relation to the issues that caused the engine to failThis would be comparable to a 'black box' on an AirplaneWe were forced to check everything manually which does take a considerable ammount of timeWe did recheck the work we had done, the timing was still set correctly so the work we had done could not have caused the failureI gave Mrs*** a price for replacing the engine in the vehicle, and I also offer to reduce the job by the ammount of the parts we had used on the first job out of compassion for her situationI was trying to help her however I couldShe actually said that my compassion for her situation was taken as my admisson of guilt which struck me as strange, and couldnt be further from the truthSomething caused her engine to fail, and the lack of data makes it hard to determine why the warning lights were on when she chose to still drive the vehicle and it died; 2400miles after the timing belt replacement that was done correctly; (if the timing were off the car would have not run as well as it did for 2400miles); We also re-checked the belt to be absolutely sureThere is no way that Mrs*** can hold us accountable for an issue unrelated to the repair we did on her vehicle as a cause for her engines failureA bad Catalytic converter which the vehicle has and she declined to repair, could have very well been the cause.The only thing I know for sure is that the repair we did was most certianly not the causeI can provide the Documentation (invoices and estimates) if need beIf you can provide me an email address, I can send the documents to support the facts as statedI could also fax the documents, please advise as neededThank You for your assistance in resolving this matter

To whom it may concern, I am writing in response to Mrs*** complaint (ID# ***)First, to address her confusion on the Air Conditioning repair that the vehicle needed-The vehicle came in with no air conditioning, after the inspection it was found that the vehicle was out of refrigerant
It was explained to Mrs*** that we would have to perform a re-charge service to the AC system, it was likewise explained to her that there was an obvious leak in the system (otherwise the refrigerant would still be in the system) and part of this service included the injection of a sealer and a leak detecting dyeThe sealer injected will seal smaller leaks and the dye was to be able to detect any additional leaks should the leak be larger than the sealer could repairThe Vehicle left our shop with the AC functioning and blowing cold airShe returned one month later as the AC had begun to blow warm air again, we re-checked the vehicle and because of the dye found, the AC compressor was leaking refrigerant and needed to be replaced, with no other leaks detected at this timeWe did the repair and fixed the issue the vehicle came in with, again re-performing the same AC service at no cost as well as the Compressor replacementThe service again included sealer and dye, as always, an additional leak could be present and undetectable until the larger leak had been sealedWith regard to her second concern, the heat was not working and it was discovered after the inspection that the heater core was cloggedI explained to Mrs*** that we could try to flush the heater core as we have had success with clearing clogged heater cores should the blockage not be too severeWe both jokingly discussed crossing our fingers and saying a prayer it would workI was very clear in my explainantion that I could not be one hundred percent sure the service would clear the blockage, as there is no way of knowing how severe it was until we tried to clear itWe did NOT flush the entire cooling system, just the heater core, I NEVER claimed or implied that we were going to flush the entire system because, the heater core is separate of the rest of the cooling system and there was NO REASON to perform that serviceBoth the Oil Change and the Heater core flush were completed without a doubtAfter flushing the heater core there was a slight improvement, and I suggested she drive the vehicle to see if any remaining clogs would clear under driving pressure/conditionsThe heater core was still clogged to the point of needing replacement, the price given to Mrs*** for the replacement of the heater core was less the Heater core flushing plus as many discounts as I could apply, $in totalThe price she was quoted for the repair was far lower than any other price she could have gotten, as I was trying to help her any way I could in getting her vehicle repairedI unfortunately feel like Mrs*** is trying to take advantage of me and my kindness at this point, I have always gone above and beyond in trying to help her repair her vehicle at lowest possible cost to her, no other car repair facility would have taken the amount time we did to try and avoid unnecessary repairs as we didWe did everything we possibly could to repair her vehicle at the best price I could possibly give herAny and All services that were paid for were absolutely performedThank you for your time in this matter Respectfully Submitted, *** *** *** *** *** *** ** ***

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[redacted]We are unhappy to hear that the cleaner didn't work as you needed.  It is always our policy to make full refunds, and has been for 35 years, to customers that are not satisfied with their results.You may keep the cleaner if the salesperson doesn't return to pick...

it up.We have issued you a refund of the full amount as it is always our policy.As a long time member of the Revdex.com, we care about the consumer, the quality of our products, and the relationships we have with our new customers.  Not to mention the thousands of past customers that reorder annually. We would hope that in the future you would not rule us out in your need for Eco-friendly, biodegradable cleaners.Best RegardsCustomer Service Dept.

Dear [redacted],First and foremost we would like to apologize for the behavior that was displayed in the incident above.We manufacture a cleaning product and sell it to other companies, those other companies hire independent contractors to sell it to residential and commercial customers.We at Pro-Tek...

do not condone any such behavior and wish that we had a name so that disciplinary action could be taken. These kind of actions are not acceptable and we are very sorry for the inconvenience that we may have cause you.We will inform all the local distributors of this and try to narrow down the individual and make sure that there is no contact back in your area.Best Regards,Customer ServicePro-Tek Chemical