Pro-Tow

I am rejecting this response because:The business response is exactly the type of response I requested the day I spoke to the manager I wanted written documentation, but none was provided at that time other than a copy of a GPS location None of the times provided now by the business response were given to me at that time, except for 11:pm piof my vehicle, according to a copy of the driver's ticket# *** I believe the manager of this business should research this matter further As I stated before, the copy of the GPS I was provided gives a time for the business vehicle, but none regarding my own vehicle In addition, the same line highlighted by the business in the print-out under 'GPS valid' is the only one that indicates NO for valid I was at the park before 11:pm or even 11:pm, as indicated in the response, and at that time the entire parking lot was already completely empty It does not seem reasonable that the business driver could have picked up my vehicle and others around that location, as mentioned by the business manager before, by the times being provided

I do apologize for your car being towed but you must understand that we have a contractual obligation to tow cars that do not have a visible valid expiration stickerUsually people remove old stickers or place new ones over the old ones in the lower right hand cornerThe driver did make a mistake and was written up for the issueYou must also understand that almost no one who encounters towing companies is in a good mood whether it is a voluntary tow or not which requires employees to be sternI believe we can both agree that both parties in this case could have done more to avoid the situation I can assure you that this will not happen again and I suggest you remove all old registration stickers and place the new one in the lower right hand corner to avoid any confusion

Please understand that if you were at the location while the tow truck was there you could have moved the car before he towed but obviously you were not which also means you can not testify to the sign being present when the car was towed

I have attached screenshots from the gps data from the truck that towed this vehicle proving that before 11:pm the truck was on the west side of Columbus, he was exiting nb to go east on lane towards the park at 11:00:pm, he stopped at the park at 11:04:pm, he exited the park at 11:08:PM heading towards our yard and reported the car as towed to CPD at 11:PMThe gps data proves that this car was not towed prior to 11:PM and we will not be providing any refund for the services.Thanks,Jimmy