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Pro Trans Reviews (4)

Review: We had a slow dripping leak in one transmission hose. We received a quote from Pro-Trans of "no more than $400" to replace the hose and replace filter & fluid. The repair bill was $409.41 and written on the invoice is "Replaced Hose Assembly with High Pressure Hose to Repair Trans Fluid Leak". We were told that this high pressure hose would last a lot longer. One year later, on 12/23/2013 we were in Luling, Texas. As we accelerated at an intersection, the transmission would not engage. ALL the transmission fluid had poured out. Looking underneath we could see that the hose had come apart at a point where it had been connected with 3 hose clamps. Our transmission hose had not been replaced, it had been patched!! We have had email communication with Pro-Trans owner, [redacted]. He agreed to reimburse us $300 and we accepted, but he did not come through on this agreement. In Texas, we had to be towed to the dealership. They replaced all 3 transmission lines with new for $545. [redacted] at Pro-Trans was dishonest in his service and overcharged us.Desired Settlement: $391.03 Service Bill (less cost of Filter)$137.00 Towing$528.03

Business

Response:

The company states that the consumer was fully aware that they were not getting new hoses, he put in a hose assembly. The bill included the transmission service and the labor, they were not charged for any hoses. The invoice they were given stated 3 months/3,000 mile warranty and that they do not take care of towing charges. This consumer received a deal on the work and the bill. The consumer is not entitled to anything more.

Review: 06/15 I took my 2002 dodge ram 1500 to pro trans. They replaced a heater core, ac compressor , throttle position sensor, evap core total came to $2497.00 my invoice said I had a 1yr warranty. On 10/26/2015 I noticed a lot of leaking fluids under my truck and I lifted up the mate in the truck and notice antifreeze all over my carpet. I called pro trans and Steve said to bring it down. He said he will look at it and call me back same day, I let him know I think it was the heater core he had just replaced. I never received a call that Monday so I called back the next day. He said it was the heater core but I needed to be patient with him because it's an 8hr job he now has to do for free. He was yelling at me. I told him I wasn't wanting to rush just checking on time. The next day came and still no call on my vehicle , I called again that evening and he said your trucks ready but you can't get it until the morning. He was still upset and very rude about the situation . The next morning my wife went to pick up the vehicle . She was informed at pick up that the dash cracked when he took it off because of the previous work done to it. I let him know he was the only one that had every worked on it. He argued with her about it. My wife wasn't going to get into a fight with this man so she said she would take the truck and look at it. The dash was broken into 8 different pieces all vents facing the windshield were broken out. The stereo is loose where it sits in the dash and only gets 4 stations so I know the antenna is loose. The area that the air bag goes on the passenger side can be pushed in like there is no air bag in place the passenger side vent aren't aligned with the dash. The dash light on the speedometer don't light from10-50mph . My trucks dash was I. Perfect condition prior to bringing it in. It always has a cover on it since it was purchased to keep it from sun damage. He refused to fix it even after bringing it back. He was so rude and unprofessional. I question his work still loud fans .Desired Settlement: I would like for my money to be fully refunded so I can pay another shop to complete the repairs or have him fix all the issues and replace the dash. Because of the poor work and distraction on the dash and still very loud fan noises coming from the dash when I accelerate I don't want to bring my vehicle back but if it's the only way to have this matter resolved I understand. I just need a good working vehicle for my family that doesn't look like an anger mechanic beat it up because he was mad.

This was the best customer service that I have ever received from this type of business. I was out of town and had to have my transmission repaired. The owner when to great lengths to help us. The great service and quick work has left a lasting impression on our family. Thank you so much, Steve..

Awful experience, and I've considered reporting to licensing boards about this experience. Initially brought my car in as check engine light came on, and regular mechanic stated it was a transmission issue. Good reviews online, and calling ahead to get a sense of what it would cost, led me to bring it in to Pro Trans. Brought it in in the AM, and waited until late afternoon to call back since I hadn't heard about the car. [redacted] stated that he's getting "all these calls" from me and my wife. My wife hadn't ever called him. Anyway, said he'd get to the car the next day. Again, hadn't heard anything by late afternoon, so I called and he stated he'd started working on it. This is without me agreeing to work to be done yet, and not signing any agreement to pay for diagnostic, or understanding exactly what work would be done. At this point, just want the car and to be done, so it wasn't until the following day (day 3) that I could get the car.

About one month later, gears are slipping until finally it won't get out of 2nd, and the light is back on. Take it back to Pro Trans in the AM, don't hear anything and so I call in the late afternoon. [redacted] says he'll get to it the following day but has a feeling the tranny is done. He calls me the next day, says the tranny is done and it'll be more than the car's worth to replace, so we agree to a sale of the car over the phone with a plan for me to bring in the title later that day to finalize the deal, and for me to get my belongings out of the car. When I arrive, the car is up on a lift, front tires gone, and the engine on a "pogo" as they've started dismantling the engine. All of this is done before the transaction is finalized, and before the title is in his name. He can't get the car down, so we agree to the next day to finalize the deal. I arrive the next day, and [redacted] says "I forgot about it" and that it's locked up. This causes me to have to arrange between my work, wife's work, and 2 small kids to come back on a third day to get into my dismantled car. I considered cancelling the transaction, and bringing charges against Pro Trans for illegally stripping down what is still legally my car. I decided otherwise, and came back the next day with a family member to help with my belongings.

The car, legally still mine, is even further stripped at this point. After gathering my belongings, [redacted] and I complete the title transfer at which point my family member asks "why is the car stripped down?" causing [redacted] to become very escalated, posturing towards my family member and with raised voice stating he hasn't done anything wrong, getting in the face of my family member, who is quietly standing there, and yelling that he doesn't like "being cross examined...I'm an honest person...I haven't done anything wrong...What, you want me to put it back together?" all in a yelling voice with an aggressive posture. My family member has to step around [redacted] while he's still making these comments and we quickly get out of the office. I thought [redacted] was going to hit my family member, and if we hadn't hurried out of there, he may have. A business like this does not deserve your business, unethical, unstable, and bordering on unlawful.

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Description: Transmissions - Automobile

Address: 2400 Commercial Blvd, State College, Pennsylvania, United States, 16801

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