Pro Turf Lawn Service, Inc.

We are sorry to here Mr*** is not satisfied with our service When we set up service for a customer we do have to set up a schedule number of treatments However we do not lock anyone into a contract therefore the service can be canceled anytime Our last treatment was on
April 29th Mr*** didn’t cancel service until 5-9- We have only billed for services provided In regards to the bush, Mr*** didn’t even mention this until his account was going to be sent to collections in July This is approaching 90days delinquent Since Mr*** failed to notify us in a timely manner so we could diagnose the bush we unfortunately cannot accept responsibility for it The account has been forwarded to American Profit Recovery and any settlement will need to go through them

I am sorry to hear Mrs*** is not happy with our service. We do strive to provide the best service possible. Mrs*** requested to be notified before treating her property. Our policy to achieve this is to give and automated call the day before so we can track those
results. We use a company called Global ConnectThey track weather a live person answered the phone or a message was left. It is not our policy to call minutes before the treatment because we cannot track that information. This was explained in detail with *** on the phone call on 6/6/16. This is the call where she agreed to have the grub control done middle to late June. We did add the note for our technician to call min before treating any way to accomplish Mrs***s wishes. The treatment was done 6/30/just as explained. She didn’t cancel or dispute this treatment until 7/22/16. We are only collecting for services agreed upon. Please let me know if I can further answer any questions

This is in regards to complaint #*** ***. We apologize to the ***'s for the confusion of this bill. APR "American Profit Recovery" had an old account from to collect on with the same name. The letter was sent to the ***'s by mistake. APR said it
was never reported to the credit bureau. APR has informed Pro Turf that this matter is resolved. We also emailed Mrs*** to notify her as well on April 2015. If there are still concerns please call our office.Thank, you,

Response to *** Each invoice states that services will auto renew each year and to cancel please call our office Mr called in on 7-27-at 4:PM and stated he did want the first service of the year, at that time Mr just skipped the application he did not cancel
service. We were only trying to collect for services preformed. This account has been turned over to *** *** *** ***3. Any attempt to close the account will need to be done through them. Thank you,Karen R**Pro Turf Lawn ServiceCorporate Office ###-###-#######-###-####-FAX

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would appreciate verification that the claim with the collection agency has been released as well
Regards,
*** ***

Mr. [redacted],We apologize for the inconvenience.  We do record all of our phone conversations.  I do show you were called by a sales associate on March 20th, 2017. We have removed your number from our system and flagged you as a non-solicit.  We will not be calling you back....

 Again, we do apologize for this inconvenience. Thank you,Karen [redacted]Pro Turf Lawn ServiceOffice Manager

We wrote off the $50.00 application.  We apologize for any confusion.  The account has been cancelled.  Thank you,Pro Turf Lawn Service

I am writing in response to case # [redacted].  Ms. [redacted] scheduled service with us on July 31st 2014.  After a customer signs up for our service our policy is to attempt to get confirmation.  We called Ms. [redacted] 5 separate times once on the 7-31-14, twice on...

8-1-14, and twice on 8-2-14.  On each call we left a message about confirming the scheduled services.  Since we didn't reach her on the phone we sent a letter to her on 8-2-14.  Since we did not hear back we treated the property.  We did the first service for the lawn on 8-6-14.  We seeded the lawn on 8-26-14.  At this point Ms. [redacted] registered her account online and paid for those two services.  Her account on our website shows exactly what is scheduled for the current year.  So  at this point she was aware of the remaining 3 treatments.  She was not under a contract and could have called to cancel the remaining services, but she did not.  The 3 treatments were done 9-22-14, and the last two were done on the same day of 10-30-14.  The last two consisted of a fertilizer and weed control application and a lime application.  As of 10-23-14 she started receiving collection calls for the outstanding bill of 9-22-14.  Again she could have called at this point and stopped service.  We are only billing for services we provided on the property.  We have since turned the account over to a collection agency for non payment.  The agency is [redacted].  There number is [redacted].  All matters regarding this account need to go through [redacted].  We no longer have legal authority of this account.  Thank you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12027231, and find that this resolution is satisfactory to me.
 I would note that I had asked to be removed from their phone lists on 3/2/17 and 3/3/17 after receiving 12 phone calls in the past several weeks.  I only made a complaint after I asked the third time on 3/7/17 when I talked to Phil and told him that I would be making a complaint.
Regards,
[redacted]

We received a complaint from the Revdex.com from [redacted].  This issue had already been resolved in December.  Ms. [redacted] was issued two credits on her account one on 12-1-14 and one on 12-4-14.  They have not been charged any money for there services....

Mr. [redacted] did in fact pre-pay for his fertilizer and weed control services for 2016 in the amount of $236.22.  His aeration and over seeding was set up in August. This was an additional service for $90 for his size of property.  My sales reprehensive went over our guarantee over the...

phone with him stating if he was not happy with the work performed, to call our office within 3 days of the service.   We do record our calls so I have attached a copy of the recording.  He also indicates that our customer service representative was very rude and refused to work with him.  This statement is false.  My employee only tried to restate what our guarantee was and that she could play back the call about the aeration and seeding.  Mr. [redacted] would not let her speak and began cussing at her and said he would cancel service.  The call ended with Mr. [redacted] cussing and terminating the call.  I can supply a copy of this call as well upon request.  The account was then canceled

I am writing in response to Case # [redacted].  We have serviced Mr. [redacted]s property since March of 2011.  We leave an invoice each time we are out to treat the property.  In this case we did a total of 6 applications a year.  Each invoice states that services...

will auto renew each year and to cancel please call our office.  We treated Mr. [redacted]s property in 2011,2012, and 2014.  He stopped service in 2013. Mr. [redacted] did not cancel his account prior to  3/10/15.  We called and left a message the night before due to a locked gate.  He could have returned the call to us and canceled service but didn't.  The gates were not locked the next day and we treated the property.  We are only trying to collect for services preformed.  This account has been turned over to [redacted].  Any attempt to close the account will need to be done through them. Thank you, Jarid W[redacted] Chief of Operations

Mr. [redacted],We removed your number from our system on March 7th 2017 the day you spoke to our representative and asked to be removed.  You will not be receiving anymore phone calls from our company.  We apologize for any inconvenience this has caused you.Sincerely-[redacted]Office...

ManagerPro Turf Lawn Service

I spent a long time speaking with this customer and in our initial conversation when I cancelled his lawn program on August 8th 2017 he not once expressed his dissatisfaction in his lawn.  He actually stated that he was simply not a lawn guy and his lawn was perfectly fine, all he wanted to...

continue with was the tree ans shrub applications.  When he called back in a few days later is when he expressed his concerns to our CSR.  We record all calls for quality assurance and went back and pulled the original phone call to listen to his concerns at that time.  In a few days time Mr had completely different complaints and things he expressed.  We do strive to do our very best in keeping all our customers happy.  We leave detailed instructions on how to maintain the lawn in between visits.  We had warned this customer many times that he was mowing the lawn too short as well as not providing adequate water. We have written off the balance of $57.59.  Thank you!

We at Pro Turf apologize to Mr. [redacted].  Our technician did make a mistake and treated the wrong property.  [redacted] is correct with his statements and we did wright off the ba[redacted] since we never provided a proper service for him.  Let me know if there are any further questions.

[redacted],We have removed the charge from your account.  We have also contacted American Profit Recovery and removed the charge from there as well.  This process does take up to 48 hours.  Thank you,Pro Turf Lawn Service

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12137938, and find that this resolution is satisfactory to me.
Regards,
[redacted]