We received a complaint from the Revdex.com from [redacted] This issue had already been resolved in December Ms [redacted] was issued two credits on her account one on 12-1-and one on 12-4- They have not been charged any money for there services
I am writing in response to case # [redacted] Ms [redacted] scheduled service with us on July 31st After a customer signs up for our service our policy is to attempt to get confirmation We called Ms [redacted] separate times once on the 7-31-14, twice on 8-1-14, and twice on 8-2- On each call we left a message about confirming the scheduled services Since we didn't reach her on the phone we sent a letter to her on 8-2- Since we did not hear back we treated the property We did the first service for the lawn on 8-6- We seeded the lawn on 8-26- At this point Ms [redacted] registered her account online and paid for those two services Her account on our website shows exactly what is scheduled for the current year So at this point she was aware of the remaining treatments She was not under a contract and could have called to cancel the remaining services, but she did not The treatments were done 9-22-14, and the last two were done on the same day of 10-30- The last two consisted of a fertilizer and weed control application and a lime application As of 10-23-she started receiving collection calls for the outstanding bill of 9-22- Again she could have called at this point and stopped service We are only billing for services we provided on the property We have since turned the account over to a collection agency for non payment The agency is [redacted] There number is [redacted] All matters regarding this account need to go through *** We no longer have legal authority of this account Thank you,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Mr [redacted] did in fact pre-pay for his fertilizer and weed control services for in the amount of $ His aeration and over seeding was set up in AugustThis was an additional service for $for his size of property My sales reprehensive went over our guarantee over the phone with him stating if he was not happy with the work performed, to call our office within days of the service We do record our calls so I have attached a copy of the recording He also indicates that our customer service representative was very rude and refused to work with him This statement is false My employee only tried to restate what our guarantee was and that she could play back the call about the aeration and seeding Mr [redacted] would not let her speak and began cussing at her and said he would cancel service The call ended with Mr [redacted] cussing and terminating the call I can supply a copy of this call as well upon request The account was then canceled
Mr [redacted] ,We removed your number from our system on March 7th the day you spoke to our representative and asked to be removed You will not be receiving anymore phone calls from our company We apologize for any inconvenience this has caused you.Sincerely- [redacted] ***Office ManagerPro Turf Lawn Service
We at Pro Turf apologize to Mr [redacted] Our technician did make a mistake and treated the wrong property [redacted] is correct with his statements and we did wright off the ba [redacted] since we never provided a proper service for him Let me know if there are any further questions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending... it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID 12137938, and find that this resolution is satisfactory to me. Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID 12027231, and find that this resolution is satisfactory to me. I would note that I had asked to be removed from their phone lists on 3/2/17 and 3/3/17 after receiving 12 phone calls in the past several weeks. I only made a complaint after I asked the third time on 3/7/17 when I talked to Phil and told him that I would be making a complaint. Regards, [redacted]
I am writing in response to Case # [redacted] We have serviced Mr [redacted] s property since March of We leave an invoice each time we are out to treat the property In this case we did a total of applications a year Each invoice states that services will auto renew each year and to cancel please call our office We treated Mr [redacted] s property in 2011,2012, and He stopped service in Mr [redacted] did not cancel his account prior to 3/10/ We called and left a message the night before due to a locked gate He could have returned the call to us and canceled service but didn't The gates were not locked the next day and we treated the property We are only trying to collect for services preformed This account has been turned over to [redacted] Any attempt to close the account will need to be done through themThank you, Jarid W*** Chief of Operations
We received a complaint from the Revdex.com from [redacted] This issue had already been resolved in December Ms [redacted] was issued two credits on her account one on 12-1-and one on 12-4- They have not been charged any money for there services
We wrote off the $application We apologize for any confusion The account has been cancelled Thank you,Pro Turf Lawn Service
I am writing in response to case # [redacted] Ms [redacted] scheduled service with us on July 31st After a customer signs up for our service our policy is to attempt to get confirmation We called Ms [redacted] separate times once on the 7-31-14, twice on 8-1-14, and twice on 8-2- On each call we left a message about confirming the scheduled services Since we didn't reach her on the phone we sent a letter to her on 8-2- Since we did not hear back we treated the property We did the first service for the lawn on 8-6- We seeded the lawn on 8-26- At this point Ms [redacted] registered her account online and paid for those two services Her account on our website shows exactly what is scheduled for the current year So at this point she was aware of the remaining treatments She was not under a contract and could have called to cancel the remaining services, but she did not The treatments were done 9-22-14, and the last two were done on the same day of 10-30- The last two consisted of a fertilizer and weed control application and a lime application As of 10-23-she started receiving collection calls for the outstanding bill of 9-22- Again she could have called at this point and stopped service We are only billing for services we provided on the property We have since turned the account over to a collection agency for non payment The agency is [redacted] There number is [redacted] All matters regarding this account need to go through *** We no longer have legal authority of this account Thank you,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Mr [redacted] did in fact pre-pay for his fertilizer and weed control services for in the amount of $ His aeration and over seeding was set up in AugustThis was an additional service for $for his size of property My sales reprehensive went over our guarantee over the phone with him stating if he was not happy with the work performed, to call our office within days of the service We do record our calls so I have attached a copy of the recording He also indicates that our customer service representative was very rude and refused to work with him This statement is false My employee only tried to restate what our guarantee was and that she could play back the call about the aeration and seeding Mr [redacted] would not let her speak and began cussing at her and said he would cancel service The call ended with Mr [redacted] cussing and terminating the call I can supply a copy of this call as well upon request The account was then canceled
Mr [redacted] ,We removed your number from our system on March 7th the day you spoke to our representative and asked to be removed You will not be receiving anymore phone calls from our company We apologize for any inconvenience this has caused you.Sincerely- [redacted] ***Office ManagerPro Turf Lawn Service
We at Pro Turf apologize to Mr [redacted] Our technician did make a mistake and treated the wrong property [redacted] is correct with his statements and we did wright off the ba [redacted] since we never provided a proper service for him Let me know if there are any further questions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending... it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID 12137938, and find that this resolution is satisfactory to me. Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID 12027231, and find that this resolution is satisfactory to me. I would note that I had asked to be removed from their phone lists on 3/2/17 and 3/3/17 after receiving 12 phone calls in the past several weeks. I only made a complaint after I asked the third time on 3/7/17 when I talked to Phil and told him that I would be making a complaint. Regards, [redacted]
I am writing in response to Case # [redacted] We have serviced Mr [redacted] s property since March of We leave an invoice each time we are out to treat the property In this case we did a total of applications a year Each invoice states that services will auto renew each year and to cancel please call our office We treated Mr [redacted] s property in 2011,2012, and He stopped service in Mr [redacted] did not cancel his account prior to 3/10/ We called and left a message the night before due to a locked gate He could have returned the call to us and canceled service but didn't The gates were not locked the next day and we treated the property We are only trying to collect for services preformed This account has been turned over to [redacted] Any attempt to close the account will need to be done through themThank you, Jarid W*** Chief of Operations