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Re: [redacted] Dear Mr [redacted] :We received the consumer complaint dated July 13, The details of this matte rare explained in detail below.The Apartment Lease Agreement, which was signed by [redacted] and his roommate on July 30, state's, as follows (attached copy of page of lease for your reference - both lease signers initialed this particular paragraph):Page 1; Paragraph (10);TERMINATION OF LEASE: To Terminate this Lease at the end of the term, or any renewal term, the Landlord or Resident Must give the other party written notice;aFor leases expiring between June 1st and August 31st: by January 31st bFor Leases expiring between January 1st and May 31st and between September 1st and December 31st: At least, one hundred and fifty (150) days before of the last day of the Lease term.Notice must be sent by first class mail, overnight delivery, or Email (Emails sent to Landlord must be sent to authorized Email address of the Landlord and must have a confirming reply or electronic receipt acknowledgement from the Landlord) to:Resident: At Resident’s mailing address or Email address provided by Resident.Landlord: [redacted] or Leasing- [redacted] A renewal offer was sent by our Leasing Office on December 26, to the address of [redacted] ***After receiving no notification from the residents, a ‘thank you for renewing' letter was mailed to the same address on February 4, 2015.On June 4th , 2015, [redacted] and [redacted] submitted a 'notice for non-renewal of lease’ to our rental office.On July 6th, [redacted] again emailed and stated that he and [redacted] were not planning to renew their lease [redacted] acknowledged that [redacted] had corresponded with our office about a month prior to that time in regards to finding someone to take their lease over [redacted] informed us that they had found a couple who were interested and thought they should be coming to our office at some point during that week.On July 8th, 2015, we received an application from one prospective resident for this apartmentHowever, the prospective resident does not want to live by himself, and assume full financial responsibility for the apartment on his ownHe was informed by one of the current residents ( [redacted] or [redacted] ) that there would be someone else applying to live with this particular applicantNo one else has applied, and we have since not been able to make contact with this particular applicant.Our policy on lease transfers is that lease transfers are not permitted per the lease terms.However, we do allow lease assignments, accompanied by a $administrative fee, along with an application fee for the new applicantThe other option is to terminate the lease contract (terms of this can be found within the leasing agreement).Due to the fact that no written notice was provided by the terms specified in the original lease, the lease was automatically renewed for a period of one (1) year .If [redacted] and his roommate choose to find someone to take over their lease, the applicants apply and are approved, amenity fees and /or deposits are paid, the lease can and will be re-assigned to those applicantsThe $fee can be paid by either the current residents or the new applicantsThis is the same policy for all of our residents at Vairo Village.Should you have any additional questions, please feel free to contact me directly.Sincerely, [redacted] Regional ManagerEnclosures: copy of pof lease, renewal offer, renewal letter Cc: resident file

Re: [redacted] Dear Mr. [redacted]:We received the consumer complaint dated July 13, 2015. The details of this matte rare explained in detail below.The Apartment Lease Agreement, which was signed by [redacted] and his roommate on July 30, 2014 state's, as follows (attached copy of...

page 1 of lease for your reference - both lease signers initialed this particular paragraph):Page 1; Paragraph (10);TERMINATION OF LEASE: To Terminate this Lease at the end of the term, or any renewal term, the Landlord or Resident Must give the other party written notice;a. For leases expiring between June 1st and August 31st: by January 31st b. For Leases expiring between January 1st and May 31st and between September 1st and December 31st: At least, one hundred and fifty (150) days before of the last day of the Lease term.Notice must be sent by first class mail, overnight delivery, or Email (Emails sent to Landlord must be sent to authorized Email address of the Landlord and must have a confirming reply or electronic receipt acknowledgement from the Landlord) to:Resident: At Resident’s mailing address or Email address provided by Resident.Landlord: [redacted] or Leasing- [redacted]A renewal offer was sent by our Leasing Office on December 26, 2014 to the address of [redacted]. After receiving no notification from the residents, a ‘thank you for renewing' letter was mailed to the same address on February 4, 2015.On June 4th , 2015, [redacted] and [redacted] submitted a 'notice for non-renewal of lease’ to our rental office.On July 6th, 2015 [redacted] again emailed and stated that he and [redacted] were not planning to renew their lease. [redacted] acknowledged that [redacted] had corresponded with our office about a month prior to that time in regards to finding someone to take their lease over. [redacted] informed us that they had found a couple who were interested and thought they should be coming to our office at some point during that week.On July 8th, 2015, we received an application from one prospective resident for this apartment. However, the prospective resident does not want to live by himself, and assume full financial responsibility for the apartment on his own. He was informed by one of the current residents ([redacted] or [redacted]) that there would be someone else applying to live with this particular applicant. No one else has applied, and we have since not been able to make contact with this particular applicant.Our policy on lease transfers is that lease transfers are not permitted per the lease terms.However, we do allow lease assignments, accompanied by a $500.00 administrative fee, along with an application fee for the new applicantThe other option is to terminate the lease contract (terms of this can be found within the leasing agreement).Due to the fact that no written notice was provided by the terms specified in the original lease, the lease was automatically renewed for a period of one (1) year .If [redacted] and his roommate choose to find someone to take over their lease, the applicants apply and are approved, amenity fees and /or deposits are paid, the lease can and will be re-assigned to those applicants. The $500.00 fee can be paid by either the current residents or the new applicants. This is the same policy for all of our residents at Vairo Village.Should you have any additional questions, please feel free to contact me directly.Sincerely,[redacted] Regional ManagerEnclosures: copy of p. 1 of lease, renewal offer, renewal letter Cc: resident file

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]