Initial Business Response / [redacted] (1000, 8, 2016/04/21) */ we have agreed with Mr [redacted] that Southlake Nissan is going to repair his seats in his Nissan nv passenger van after he took deliverySouthlake service deptis setting up a time with Mr [redacted] to do the seat repairs Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not satisfied at all with their response of simply repairing but after months of trying to get them to replace the seats I realized a repair is the best they will doI did not want to do small claims over [redacted] but I am not pleased or satisfied with their response They damaged my vehicle and are not taking ownership of their mistake by replacing the damage
Initial Business Response /* (1000, 5, 2016/08/11) */
*** *** came into southlake nissan looking to purchase a new vehicleshe gave us her personal information and social security number to run credit check.she wanted us to find out who she was financed with and what her payoff amount was
for hershe said she did not know any of that informationshe KNEW that we were going to run a credit check ( with her Consent) to find out that information for heronce we told her the payoff amount and showed her the Risk Based Pricing Notice credit score, she then became upsetbecause her score was lower than she thoughtit WAS a lot higher when she was purchasing a home prior to coming in hereso she decided to not proceed with purchasing a new vehicle at that timeany other questions please contact me at XXX-XXX-XXXXROB
Initial Consumer Rebuttal /* (3000, 7, 2016/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not authorize Southlake to do a credit checkI did not sign any papers to do thisThe sales person was doing an evaluation of my car for a trade in amount and needed to see what the payoff wasHe said he needed the information to get the payoffUpon returning, he then told me what my credit score wasI then informed him that I did not not authourize him to do a credit reportI also told him that the score that he told me I had wasnt accurateAs I just purchased a home and knew exactly what it wasI then checked my report and my credit score the next day and the score they told me wasnt accurate as I told themThe sales person is lying and now I am very upset and will go further with action if this isnt resolved
Initial Business Response /* (1000, 5, 2016/08/01) */
CUSTOMER PURCHASED VEHICLE ON 7-30-2011, CUSTOMER SIGNED THIRD PARTY AFTERMARKET LIMITED POWERTRAIN WARRANTY AGREEMENT FOR ORIGINAL OWNERSHIP OF VEHICLE, SUPPLIES AT NO CHARGE, WITH REQUIREMENTS BEING THAT VEHICLE MUST FOLLOW FACTORY MAINTENANCE
GUIDELINES, CUSTOMER ALSO SIGNED ACKNOWLEDGEMENT OF SERVICE REQUIREMENTS FORM AT TIME OF PAPERWORK COMPLETIONCUSTOMER IS NOT REQUIRED TO RETURN TO SELLING DEALER FOR MAINTENANCE SERVICE, BUT IF TAKED TO OUTSIDE FACILITY, PRE AUTHORIZATION MUST BE MADE BEFORE WORK IS DONE TO VEHICLECUSTOMER WAS NOTIFIED WHAT MAINTENANCE REQUIREMENTS WOULD BE DUE WHEN THE VEHICLE WAS BROUGHT IN DUE TO TIME AND/OR MILEAGE, DISCOUNT WAS OFFERED, DUE TO CUSTOMER BEING REPEAT CUSTOMER, NOTHING WAS FRAUDULENT OR MISREPRESENTEDWE HAVE INITIALED AND SIGNED COPIES OF DOCUMENTS THAT WERE PROVIDED TO CUSTOMER AT TIME OF VEHICLE PURCHASE, COPIES CAN BE PROVIDED AT REQUESTTHESE MAINTENANCE REQUIREMENTS ARE NECESSARY TO KEEP THE FREE THIRD PARTY WARRANTY VALID ONLYCUSTOMER HAS OPTION TO DO THE MAINTENANCE OR NOTCONVIENCE OF BEING DONE HERE AT DEALERSHIP, IS THAT THE SERVICE IS ON RECORD AND NO PRE AUTHORIZATION IS NECESSARY FROM THE THIRD PARTY WARRANTY COMPANYIF DONE AT OUTSIDE FACILITY, CUSTOMER HAS TO PRE AUTHORIZE AND KEEP ALL RECORDS OF MAINTENANCE AND BE DONE BY FACTORY SERVICE INTERVALS
Initial Consumer Rebuttal /* (2000, 7, 2016/08/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I may be satisfied with the response regarding the agreement, but I am still not satisfied with the way they handle business at Southlake NissanThey are rude, high pressured, and they do not take into consideration, that said party has limited fundsI am sure something could have been worked out, as far as the work that had to be doneIt did not need to be handled all at once
One thing you can be sure of, my husband and I will never purchase another Nissan, and we will spread the word, about the customer service at Nissan at Southlake
Initial Business Response /* (1000, 11, 2017/08/03) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@southlakemail.com
Emailed customer apology for her experience ,waiting for response for refund to be mailed or picked up
Initial Business Response /* (1000, 8, 2016/04/21) */
we have agreed with Mr. [redacted] that Southlake Nissan is going to repair his 2 seats in his Nissan nv passenger van after he took delivery. Southlake service dept. is setting up a time with Mr. [redacted] to do the seat repairs.
Initial Consumer...
Rebuttal /* (3000, 10, 2016/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied at all with their response of simply repairing but after 2 months of trying to get them to replace the seats I realized a repair is the best they will do. I did not want to do small claims over [redacted] but I am not pleased or satisfied with their response.
They damaged my vehicle and are not taking ownership of their mistake by replacing the damage.
Initial Business Response / [redacted] (1000, 8, 2016/04/21) */ we have agreed with Mr [redacted] that Southlake Nissan is going to repair his seats in his Nissan nv passenger van after he took deliverySouthlake service deptis setting up a time with Mr [redacted] to do the seat repairs Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not satisfied at all with their response of simply repairing but after months of trying to get them to replace the seats I realized a repair is the best they will doI did not want to do small claims over [redacted] but I am not pleased or satisfied with their response They damaged my vehicle and are not taking ownership of their mistake by replacing the damage
Initial Business Response /* (1000, 5, 2016/08/11) */
*** *** came into southlake nissan looking to purchase a new vehicleshe gave us her personal information and social security number to run credit check.she wanted us to find out who she was financed with and what her payoff amount was
for hershe said she did not know any of that informationshe KNEW that we were going to run a credit check ( with her Consent) to find out that information for heronce we told her the payoff amount and showed her the Risk Based Pricing Notice credit score, she then became upsetbecause her score was lower than she thoughtit WAS a lot higher when she was purchasing a home prior to coming in hereso she decided to not proceed with purchasing a new vehicle at that timeany other questions please contact me at XXX-XXX-XXXXROB
Initial Consumer Rebuttal /* (3000, 7, 2016/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not authorize Southlake to do a credit checkI did not sign any papers to do thisThe sales person was doing an evaluation of my car for a trade in amount and needed to see what the payoff wasHe said he needed the information to get the payoffUpon returning, he then told me what my credit score wasI then informed him that I did not not authourize him to do a credit reportI also told him that the score that he told me I had wasnt accurateAs I just purchased a home and knew exactly what it wasI then checked my report and my credit score the next day and the score they told me wasnt accurate as I told themThe sales person is lying and now I am very upset and will go further with action if this isnt resolved
Initial Business Response /* (1000, 5, 2016/08/01) */
CUSTOMER PURCHASED VEHICLE ON 7-30-2011, CUSTOMER SIGNED THIRD PARTY AFTERMARKET LIMITED POWERTRAIN WARRANTY AGREEMENT FOR ORIGINAL OWNERSHIP OF VEHICLE, SUPPLIES AT NO CHARGE, WITH REQUIREMENTS BEING THAT VEHICLE MUST FOLLOW FACTORY MAINTENANCE
GUIDELINES, CUSTOMER ALSO SIGNED ACKNOWLEDGEMENT OF SERVICE REQUIREMENTS FORM AT TIME OF PAPERWORK COMPLETIONCUSTOMER IS NOT REQUIRED TO RETURN TO SELLING DEALER FOR MAINTENANCE SERVICE, BUT IF TAKED TO OUTSIDE FACILITY, PRE AUTHORIZATION MUST BE MADE BEFORE WORK IS DONE TO VEHICLECUSTOMER WAS NOTIFIED WHAT MAINTENANCE REQUIREMENTS WOULD BE DUE WHEN THE VEHICLE WAS BROUGHT IN DUE TO TIME AND/OR MILEAGE, DISCOUNT WAS OFFERED, DUE TO CUSTOMER BEING REPEAT CUSTOMER, NOTHING WAS FRAUDULENT OR MISREPRESENTEDWE HAVE INITIALED AND SIGNED COPIES OF DOCUMENTS THAT WERE PROVIDED TO CUSTOMER AT TIME OF VEHICLE PURCHASE, COPIES CAN BE PROVIDED AT REQUESTTHESE MAINTENANCE REQUIREMENTS ARE NECESSARY TO KEEP THE FREE THIRD PARTY WARRANTY VALID ONLYCUSTOMER HAS OPTION TO DO THE MAINTENANCE OR NOTCONVIENCE OF BEING DONE HERE AT DEALERSHIP, IS THAT THE SERVICE IS ON RECORD AND NO PRE AUTHORIZATION IS NECESSARY FROM THE THIRD PARTY WARRANTY COMPANYIF DONE AT OUTSIDE FACILITY, CUSTOMER HAS TO PRE AUTHORIZE AND KEEP ALL RECORDS OF MAINTENANCE AND BE DONE BY FACTORY SERVICE INTERVALS
Initial Consumer Rebuttal /* (2000, 7, 2016/08/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I may be satisfied with the response regarding the agreement, but I am still not satisfied with the way they handle business at Southlake NissanThey are rude, high pressured, and they do not take into consideration, that said party has limited fundsI am sure something could have been worked out, as far as the work that had to be doneIt did not need to be handled all at once
One thing you can be sure of, my husband and I will never purchase another Nissan, and we will spread the word, about the customer service at Nissan at Southlake
Initial Business Response /* (1000, 11, 2017/08/03) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@southlakemail.com
Emailed customer apology for her experience ,waiting for response for refund to be mailed or picked up
Initial Business Response /* (1000, 8, 2016/04/21) */
we have agreed with Mr. [redacted] that Southlake Nissan is going to repair his 2 seats in his Nissan nv passenger van after he took delivery. Southlake service dept. is setting up a time with Mr. [redacted] to do the seat repairs.
Initial Consumer...
Rebuttal /* (3000, 10, 2016/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied at all with their response of simply repairing but after 2 months of trying to get them to replace the seats I realized a repair is the best they will do. I did not want to do small claims over [redacted] but I am not pleased or satisfied with their response.
They damaged my vehicle and are not taking ownership of their mistake by replacing the damage.