ProAct, Inc.

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ProAct wss not motivated to solve this issue on it's ownIt was only through persistence from the county and Excellus that the problems were resolvedProact should be given the lowest rating possible for customer service and follow through. Regards, *** ***

Thank you for your patience on this matter. I have reached out to specialists within our company to assist me in looking in to this issue. As of this moment, there is not programming in place to print ID cards with dependent’s name. We’re currently researching our options. Presently our best...

solution is for the member to print a temporary ID card off of our website, which it appears the member has already done. If there is anything else I can look in to for you, please let me know. Thank you.  Best regards,  Jillian S[redacted] Customer Service Supervisor