Proactive Wellness Center

I had been to Proactive Wellness Centers and used their Metabolic Rejuvenation Program. I was looking for a comprehensive picture of my body's morphology and metabolism, so I took the opportunity to try it out. It's a pretty intense but also fairly basic program. The clinic offers metabolic testing, so they can identify some of the problems that are causing your weight gain or lack of energy.

The Proactive Wellness Centers have a variety of peptides program, which can be used for wellness, healing and restoration. I started using their specialized medications when I was looking for help with my acne skin condition. The result was great!

I've been going to Proactive Wellness Centers for the past couple of months and it's been a life-changer. I haven't had any issues with my health since I started following their regimen. It's easy, efficient and most importantly, affordable.

I have been struggling for years with my weight, but I just can't seem to get on top of it. When I heard about Proactive Wellness Centers and their unique weight loss program, I knew there was a place for me. They really helped me through the process and, over time, they gradually helped me to find what I ate that contributed to my weight gain and how to avoid these things in the future. Working with them

I have been able to lose weight with the help of Proactive Wellness Centers. It is now three months later and I have lost over 30 pounds. The first few weeks may not have been easy but with the help of their program, I am now feeling less stressed and more energized. My coworkers keep asking me how I've done it, but all they need to do is visit Proactive Wellness Centers

I've been seeing Dr. Lawson for a few months now and I'm feeling so much better. My energy levels are back up and I feel like myself again. The metabolic rejuvenation program she offers has been really helpful in tackling the underlying factors that cause weight gain, bad skin, etc.

I had been struggling with my health for a couple of months and then I found out about Proactive Wellness Centers chronic illness diagnostic and treatment program. I was immediately intrigued because the reviews were so excellent. After commencing with the 2 hour initial visit, I learned that mold exposure was the root of my issues. Keep in mind that I had been to 10 different doctors over a 5-6 year period and no one had answers. I was fatigued all the time, short of breath, frequently had tingling and pain all over my body and I had to do something about it. After the diagnosis, I began treatment and within 3-4 weeks, I could tell that I was headed for recovery. I started to feel like myself again. Both Dr. Lawson and her Nurse Practitioner are amazing.

My experience with Proactive Wellness Center is outstanding. Everyone is very helpful, friendly and professional.

Review: I scheduled an appointment with this office for March 27, 2014. It states in their online application process that my credit card would be charged 15 days after I scheduled the appointment and that $125 of the $475 charge would be non refundable as that would be for their service of providing lab orders. I phoned the office on February 18th and asked that my card NOT be charged until the week of my appointment. I was told that would not be a problem. On March 4th they CHARGED my card! I phoned their office on April 2nd and spoke with the business manager [redacted]. I asked for a full refund as I was severely inconvenienced by the $475.00 being removed from my account when I specifically asked that it not be and I did not visit there office, no lab orders have been used and no service has been provided. It really wasn't a conversation with **. [redacted], it was me listening to a monologue. He offered a refund of the $350.00 but never offered a full refund based on my inconvenience. At no time did he ever appear concerned for the inconvenience. I was never asked what they could do for me. Incidentally, I cancelled my appointment and will not reschedule with them. I had to interrupt **. [redacted] to speak and basically hung up on him as he wouldn't let me speak. On April 8th I called and spoke with Dr. [redacted]. I felt she needed to be aware of this situation. She was not aware of it and said she would research it and get back to me. She did call me back the same day. Unfortunately, it seems the culture she promotes in her office is one of no compassion and caring as she was not empathetic to the situation either and offered no remedies to the situation. I have never written a complaint such as this before but feel others need to be aware of this clinic and their lack of compassion especially when they have made and error.Desired Settlement: A full refund.

Business

Response:

Please see our following comprehensive response to the complaint. In our eight years of doing business in the area, this is our first complaint and there is no validity to this complaint. Further, we are also waiting for the adjudication from the credit card company on the same issue of the 125 as she filed a dispute through that channel also and we have not received any communication back from our response to that one. Here we have a simple case of a patient changing their mind after part of a service has been rendered. Our policy is very clear, and we ensure it is understood up front. In this case, the patient does not dispute her understanding of the policy but wants an exception which was not granted. do not understand how this merits being considered a valid complaint. We would like to keep our record clean as it deserves to be.Please confirm receipt of this response.Regards,

Consumer

Response: