ProAudioStar

This customer purchased a Tama Kick Pedal for a bass drum with us on Due to a processing error in our warehouse, this customer was shipped a master container of kick pedals, rather than the single kick pedal that he orderedWe were able to catch this error before the order was received by the customer and we were able to reroute the order back to our warehouseAn email was sent to the customer detailing the situation, apologizing for our error and for the delay that it caused and explaining that, as the master carton was the end of our remaining stock and that we would be re-shipping the single pedal as soon as we received the master carton back into our warehouseApparently, this customer didn’t receive the initial email detailing this situationWe received a number of emails and phone calls from the customer expressing his confusion, frustration and anger at error in this the orderWe agreed to express day ship the customer the kick pedal as soon as we received the master carton back in our warehouseThe customer agreed to this resolution and was notified that we had still not received the pedal back into our warehouseShortly after our conversation, this customer left negative feedback on our [redacted] account detailing his frustration with the transactionAt this point, since we did not have the item back in our warehouse and, since the agreed upon resolution, our general manager decided to cancel the transaction and refund the customer’s money in full to avoid any further complication with this orderWe do currently have the item in stock and the customer is welcome to repurchase the kick pedal from us at any timeProAudioStar successfully sends out over transactions weekly from warehouses in Brooklyn, NY, Reno, NV and Winchester, VAUnfortunately errors do occur in shipment from time to time and we prioritize finding an appropriate and expedient resolutionWe apologize for the inconvenience and frustration that this customer has experienced with our company during this transaction.Sent on: [redacted] **Sent by: [redacted]

Revdex.com:At this time, I have not been contacted by PROAUDIOSTAR.COM regarding complaint ID [redacted] .They aren't the nicest to deal with, Ive called them on the phone so many times and they are just rude and nastySincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by PROAUDIOSTAR.COM regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
In reference to complaint ID ***, the matter has been resolved I received the items today 2/**/
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by PROAUDIOSTAR.COM regarding complaint ID ***.Sincerely,*** ***

The customer *** *** ordered a Roland TDK 11-S Electronic V-Compact drum set from our company on January ***, Our company took the customer's payment and special ordered the product from the manufacturer immediatelyAfter not receiving a tracking number, the customer called on January
*** to inquire and we informed her that her product had been ordered directly from the manufacturer and could not provide tracking for her at that timeThis product, along with a few others are ordered from the manufacturer when a customer orders from us, as it is not ordered oftenShipping only requires about a week to be updatedThe customer cancelled the order over the phone and requested a refundUpon requesting the cancellation, we cancelled the order with RolandThe customer was fully refunded, including the added shipping to Puerto Rico as requested on the January *** for a total of $1,T

This customer purchased a Tama Kick Pedal for a bass drum with us on 10/**/2016. Due to a processing error in our warehouse, this customer was shipped a master container of 4 kick pedals, rather than the single kick pedal that he ordered. We were able to catch this error before the order was...

received by the customer and we were able to reroute the order back to our warehouse. An email was sent to the customer detailing the situation, apologizing for our error and for the delay that it caused and explaining that, as the master carton was the end of our remaining stock and that we would be re-shipping the single pedal as soon as we received the master carton back into our warehouse. Apparently, this customer didn’t receive the initial email detailing this situation. We received a number of emails and phone calls from the customer expressing his confusion, frustration and anger at error in this the order. We agreed to express 2 day ship the customer the kick pedal as soon as we received the master carton back in our warehouse. The customer agreed to this resolution and was notified that we had still not received the pedal back into our warehouse. Shortly after our conversation, this customer left negative feedback on our [redacted] account detailing his frustration with the transaction. At this point, since we did not have the item back in our warehouse and, since the agreed upon resolution, our general manager decided to cancel the transaction and refund the customer’s money in full to avoid any further complication with this order. We do currently have the item in stock and the customer is welcome to repurchase the kick pedal from us at any time. ProAudioStar successfully sends out over 2000 transactions weekly from warehouses in Brooklyn, NY, Reno, NV and Winchester, VA. Unfortunately errors do occur in shipment from time to time and we prioritize finding an appropriate and expedient resolution. We apologize for the inconvenience and frustration that this customer has experienced with our company during this transaction.Sent on: [redacted]Sent by: [redacted]

Revdex.com:At this time, I have not been contacted by PROAUDIOSTAR.COM regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by PROAUDIOSTAR.COM regarding complaint ID [redacted].They aren't the nicest to deal with, Ive called them on the phone so many times and they are just rude and nasty. Sincerely,[redacted]