PROAUDIOSTAR.COM

Revdex.com:At this time, I have not been contacted by PROAUDIOSTAR.COM regarding complaint ID [redacted] They aren't the nicest to deal with, Ive called them on the phone so many times and they are just rude and nastySincerely, [redacted] ***

This customer purchased a Tama Kick Pedal for a bass drum with us on 10/**/Due to a processing error
in our warehouse, this customer was shipped a master container of kick pedals, rather than the single kick pedal that he orderedWe were able to catch this error before the order was received by the customer and we were able to reroute the order back to our warehouseAn email was sent to the customer detailing the situation, apologizing for our error and for the delay that it caused and explaining that, as the master carton was the end of our remaining stock and that we would be re-shipping the single pedal as soon as we received the master carton back into our warehouseApparently, this customer didn’t receive the initial email detailing this situationWe received a number of emails and phone calls from the customer expressing his confusion, frustration and anger at error in this the orderWe agreed to express day ship the customer the kick pedal as soon as we received the master carton back in our warehouseThe customer agreed to this resolution and was notified that we had still not received the pedal back into our warehouseShortly after our conversation, this customer left negative feedback on our *** account detailing his frustration with the transactionAt this point, since we did not have the item back in our warehouse and, since the agreed upon resolution, our general manager decided to cancel the transaction and refund the customer’s money in full to avoid any further complication with this orderWe do currently have the item in stock and the customer is welcome to repurchase the kick pedal from us at any timeProAudioStar successfully sends out over transactions weekly from warehouses in Brooklyn, NY, Reno, NV and Winchester, VAUnfortunately errors do occur in shipment from time to time and we prioritize finding an appropriate and expedient resolutionWe apologize for the inconvenience and frustration that this customer has experienced with our company during this transactionSent on: *** *** **
Sent by: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by PROAUDIOSTAR.COM regarding complaint ID [redacted].They aren't the nicest to deal with, Ive called them on the phone so many times and they are just rude and nasty. Sincerely,[redacted]

This customer purchased a Tama Kick Pedal for a bass drum with us on 10/**/2016. Due to a processing error in our warehouse, this customer was shipped a master container of 4 kick pedals, rather than the single kick pedal that he ordered. We were able to catch this error before the order was...

received by the customer and we were able to reroute the order back to our warehouse. An email was sent to the customer detailing the situation, apologizing for our error and for the delay that it caused and explaining that, as the master carton was the end of our remaining stock and that we would be re-shipping the single pedal as soon as we received the master carton back into our warehouse. Apparently, this customer didn’t receive the initial email detailing this situation. We received a number of emails and phone calls from the customer expressing his confusion, frustration and anger at error in this the order. We agreed to express 2 day ship the customer the kick pedal as soon as we received the master carton back in our warehouse. The customer agreed to this resolution and was notified that we had still not received the pedal back into our warehouse. Shortly after our conversation, this customer left negative feedback on our [redacted] account detailing his frustration with the transaction. At this point, since we did not have the item back in our warehouse and, since the agreed upon resolution, our general manager decided to cancel the transaction and refund the customer’s money in full to avoid any further complication with this order. We do currently have the item in stock and the customer is welcome to repurchase the kick pedal from us at any time. ProAudioStar successfully sends out over 2000 transactions weekly from warehouses in Brooklyn, NY, Reno, NV and Winchester, VA. Unfortunately errors do occur in shipment from time to time and we prioritize finding an appropriate and expedient resolution. We apologize for the inconvenience and frustration that this customer has experienced with our company during this transaction.Sent on: [redacted]Sent by: [redacted]

Revdex.com:At this time, I have not been contacted by PROAUDIOSTAR.COM regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by PROAUDIOSTAR.COM regarding complaint ID [redacted].
They aren't the nicest to deal with, Ive called them on the phone so many times and they are just rude and...

nasty. Sincerely,[redacted]

Review: Bait & Switch. ProAudioStar offered the PST-8D for $89.00. When I called, only two units were in stock. After I provided my real physical address and some billing information, I was told that the two units were no longer in stock and that the price had just changed all of a sudden from $89 to $109 and that the units would drop-ship.Desired Settlement: The original price of $89.00 needs to be honored regardless of warehouse status.

Review: After receiving numerous unsolicited emails I asked to be taken off the mailing list and was ignored by the representative Eric who kept asking me unrelated questions and refused to address my request. Also, there is no unsubscribe link on the site, one has to deal with a chat situation. A horrible business!Desired Settlement: Remove my name forever from the mailing list, and never contact me again.

Consumer

Response:

At this time, I have not been contacted by PROAUDIOSTAR.COM regarding complaint ID [redacted].Sincerely,[redacted]

Review: On December [redacted] 2015, I place an order for a bundled Universal Audio Apollo Quad interface. I have only received on part of the bundle. It has been over 2 months now and I am still waiting for my stuff. I invested over $2000 for the merchandise and have not been able to enjoy it. I purchased it during a promo so I could earn a free Satellite Quad before the 31st of December. I missed out on that opportunity. I must have called 10 times by now with each time getting told that the item ships the end of the week. I have been waiting 2 months for that. Ironically, their website states the item is in stock. I posed as another consumer and chatted with an individual that says they have them in stock. Yet when I called him out on it he told me he was miss informed. At this point, this submission is part of the legal case that I am building against them. Patience and time is running out.Desired Settlement: I just want my order. I am still missing the UA Apollo Quad interace and 2 Mogami cables. Ideally, I would want to qualify for the free Quad because I could have placed the order with another company and benefit from such promo. I decided to do it with them because I reside in Connecticut, which usually yields a 1 to 2 day shipping time.

Consumer

Response:

In reference to complaint ID [redacted], the matter has been resolved. I received the items today 2/**/2016

Sincerely,

Review: Ordered product early afternoon 2:12pm EST . Needed 2-Day Air Shipping. They quoted $40 additional charge. GUARANTEED that they had plenty of time to get product out that day. They charged the card. Called back next day to ask for tracking update. Was told package never left but it will go today. Asked them for upgrade to OVERNIGHT service. They refused saying that they would be "upside down" because they sold it too cheap (product was advertised at the same price on a public website where several were already sold). Another excuse was that they already had the label on the package and they couldn't change it. Anyone who uses FEDEX and UPS knows that you can simply cancel the shipment and start a new one. Only options they gave were to ship that day (whats the point??) or refund the order. Not willing to help the customer when they messed up so badly. Not willing to take responsibility for bad business practices. These guys are a shame and incompetent.Desired Settlement: Simply admit that they were wrong AND provide the extra few dollars to ship it OVERNIGHT on their own dime. They made a mistake and they should correct it, not throw a bunch of upside down profits and other misc. excuses around. If they sold it too cheap (their main excuse) how is it the consumer's fault? If they can't ship out as promised, why charge the customer for expedited shipping to begin with? Honor what you committed to! If you can't do it, then don't offer it!

Review: Over all this is one of the worse experience I've EVER had to deal with while buying DJ equipment.And I've been buying equipment since 2001, They false advertise on there website by saying items are "IN STOCK" and they're not. I placed my order on 11/**/15 it's now 11/**/15 and no shipment. Then you call them to try and find out what's going on with your shipment and everyone is clueless. Then it comes out that they don't have the items in stock and it's on "Backorder".... Really if it's on Backorder then maybe your web page should state the same thing. I don't know how they stay in business, and I hope before you buy from this place you read the other bad reviews. There's nothing professional about this place and trust me your far from a star. Also on 11/**/15 I tried to cancel my order and now im getting the run around.Desired Settlement: I just want this experience to be over with and my order to be canceled...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted] sold me over the phone an Allen & Heath Xone DB4 Mixer - B-Stock for $2,319.20. He charged my credit card and told me that I was receive this product within a week. After two weeks had gone by, I called him again to ask about my shipment, and he denied ever selling me the mixer and made a [redacted] remark to me by calling me a dumb [redacted] saying that he lives in the town above me and that he was better than me. I still have yet to receive a refund of my money as [redacted] claims that's the sales transaction never took place.

Word of advice to ANYONE in need of quality DJ equipment for an event, DO NOT BUY FROM PROAUDIO. They are rude, [redacted], and extremely unprofessional. Do not make the same mistake that I made. You have been warned.