ProBoardShop Corporation

Initial Business Response /* (1000, 12, 2016/02/09) */
Customer placed order on 12/20/This order was processed and shipped 12/21/This package was shipped out via UPS and tracking # was ***During the week of Christmas UPS is extremely overwhelmed with packages and it appears
some of the air packages were delayedIt appears this package was delayed by UPSWe did make attempts to get a replacement shipped to the customer billing address but it appears it was some miscommunicationThe customer was refunded the two day shipping right away due to the error made by UPSOnce the customer let us know the package wasn't going to reach him in time we did request a return to shipper but it appears UPS delivered package anywayWe are not able to have UPS do pick ups but we did issue a return label so the package can be returnedWe show label was processed to customer and return was dropped off 2/3/this return was received in our warehouse 2/9/and a full refund was issued for return bootsWe are terribly sorry for all issues experienced during this order

Initial Business Response /* (1000, 12, 2016/02/09) */
Customer placed order on 12/20/This order was processed and shipped 12/21/This package was shipped out via UPS and tracking # was ***During the week of Christmas UPS is extremely overwhelmed with packages and it
appears some of the air packages were delayedIt appears this package was delayed by UPSWe did make attempts to get a replacement shipped to the customer billing address but it appears it was some miscommunicationThe customer was refunded the two day shipping right away due to the error made by UPSOnce the customer let us know the package wasn't going to reach him in time we did request a return to shipper but it appears UPS delivered package anywayWe are not able to have UPS do pick ups but we did issue a return label so the package can be returnedWe show label was processed to customer and return was dropped off 2/3/this return was received in our warehouse 2/9/and a full refund was issued for return bootsWe are terribly sorry for all issues experienced during this order

Initial Business Response /* (1000, 5, 2015/10/05) */
We are terribly sorry if a staff member was rude to the customer regarding the price match request. One of the things we state on our website regarding price matching is that Price matching is always at the discretion of Proboardshop which means...

we can decline the customers request to match a price. We agree that it is not acceptable for any staff members to be rude to customers. In most cases if we are unable to do the full price match requested we can look into still discounting the price down from the listed price. If you would like to see what type of discount we can apply please contact our customer service department at [redacted] and we would be more than happy to look into the issue further and give you the best price possible.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Price match states nothing about it being at company discretion. I got the board from Back country for the cheaper price. I was trying to be a loyal customer because I have been for years. However after the way I was treated and seen how this company does not truly have a price match guarantee I will never again associate with them. Their advertising is totally not true. They do not price match their items. Exact same board exact same everything equals no price match. This tells it all. Just needed to let other potentialccustomers know how they really work.

Initial Business Response /* (1000, 5, 2015/10/05) */
We are terribly sorry if a staff member was rude to the customer regarding the price match request. One of the things we state on our website regarding price matching is that Price matching is always at the discretion of Proboardshop...

which means we can decline the customers request to match a price. We agree that it is not acceptable for any staff members to be rude to customers. In most cases if we are unable to do the full price match requested we can look into still discounting the price down from the listed price. If you would like to see what type of discount we can apply please contact our customer service department at [redacted] and we would be more than happy to look into the issue further and give you the best price possible.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Price match states nothing about it being at company discretion. I got the board from Back country for the cheaper price. I was trying to be a loyal customer because I have been for years. However after the way I was treated and seen how this company does not truly have a price match guarantee I will never again associate with them. Their advertising is totally not true. They do not price match their items. Exact same board exact same everything equals no price match. This tells it all. Just needed to let other potentialccustomers know how they really work.