ProBuilt Bath & Kitchen

Ms [redacted] has attempted to defame our company with inaccurate dates and informationIn summary, she did not hire us until 12/11/We then submitted kitchen plans to the design center for cabinetsShe signed off on the cabinet layout on 12/29/and gave the okay to order cabinetsWe scheduled her remodel to start 2/12/– the week the cabinets would arriveOn 1/2/18, Ms [redacted] requested the project be put on hold for family issuesOn 1/11/she breached her contract with us and demanded a refundOn 2/7/18, we reached an agreement with Ms [redacted] and were reimbursed for our time on her projectWe have a stellar reputation in the community and with our past clients or we could not possibly maintain an A+ ratingThe sudden change in attitude was shocking and a total surpriseMs [redacted] was very happy with the scope of work and excited to see her new kitchen, until she involved her friendUnfortunately she let her friend insert doubts about the job and our company and derail her kitchen project ProBuilt Bath & Kitchen (303) 688-"Like" us on Facebook

This is a manufacturer ( [redacted] ***) issue, not an installation issue or an error on our partWe have installed doors now and all have had issuesThe customer was told (in writing) on July that the manufacturer was making yet another door for himAgalite has had their own set of delays, unfortunately, this summer, so we only received the door this weekWe are installing the new glass tomorrowWe have found text messages the customer sent to the owner’s personal cell phone, so the office had no record of these to respond toWe do apologize for the appearance of not answering his inquiriesTexts and/or messages on non-business lines are not always seen/heard and customers are supposed to direct all inquiries through the main office phone or business email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Update regarding customer breach:On 2/7/18, we reached signed agreement with Ms *** and were reimbursed for our time on her project

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
* ***

Ms [redacted] has attempted to defame our company with inaccurate dates and information. In summary, she did not hire us until 12/11/17. We then submitted kitchen plans to the design center for cabinets. She signed off on the cabinet layout on 12/29/17 and gave the okay to order cabinets. We scheduled...

her remodel to start 2/12/18 – the week the cabinets would arrive. On 1/2/18, Ms [redacted] requested the project be put on hold for family issues. On 1/11/18 she breached her contract with us and demanded a refund. On 2/7/18, we reached an agreement with Ms [redacted] and were reimbursed for our time on her project. We have a stellar reputation in the community and with our past clients or we could not possibly maintain an A+ rating. The sudden change in attitude was shocking and a total surprise. Ms [redacted] was very happy with the scope of work and excited to see her new kitchen, until she involved her friend. Unfortunately she let her friend insert doubts about the job and our company and derail her kitchen project.     ProBuilt Bath & Kitchen (303) 688-2284 "Like" us on  Facebook

This is a manufacturer ([redacted]) issue, not an installation issue or an error on our part. We have installed 3 doors now and all 3 have had issues. The customer was told (in writing) on July 20 that the manufacturer was making yet another door for him. Agalite has had their own set of...

delays, unfortunately, this summer, so we only received the door this week. We are installing the new glass tomorrow. We have found 2 text messages the customer sent to the owner’s personal cell phone, so the office had no record of these to respond to. We do apologize for the appearance of not answering his inquiries. Texts and/or messages on non-business lines are not always seen/heard and customers are supposed to direct all inquiries through the main office phone or business email.