ProcAir Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good morning.  I am just acknowledging receipt of this compliant.  I will research the issues and have a response to you by the end of the week.  Thank you Judy [redacted]Compliance Officer..

July 24, 2017   Revdex.com Attn: [redacted] 2800 Euclid Ave., 4th Floor...

Cleveland OH 44115-2408   Dear [redacted],   Thank you for the opportunity to respond to this complaint. However, after speaking to the patient, the reason that they were dissatisfied with our service is that we were not able to provide them with the new CPAP mask and supplies in the quantity that they would have liked.   This patient recently changed their insurance to [redacted] which is a New York Medicaid managed care program. This program has a very strict limit to the numbers of supplies patients can receive at any one time. This patient can only receive her mask once a year and she will not be eligible to receive another until February 20, 2018. She can receive other supplies, such as replacement filters, cushions and non-heated tubing more frequently. In fact, she received some additional supplies from us in February and will be eligible again in August for some of those supplies. We offer additional supplies if the patient chooses to pay privately but often they are not willing or able to do so.   Any additional questions about supplies provided to her or the frequency at which we can replace them should be directed to her insurance company. Unfortunately, I was not able to appease this patient in our phone call. Please feel free to contact me with any additional questions or concerns. Thank you.   Sincerely,   [redacted] Compliance Manager