ProCom Heating, Inc.

Dear Sir/MadamThis in response to customer ***plaint ***The customer was credited back the $requested for the duplicated order on 12/21/16.Tell us why here

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever, this company's customer service needs to be improved immenselyThis could have been avoided if the company would be proactive about letting customers know about delays and returning calls
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for contacting Procom HeatingWe are so sorry for the inconvenience regarding your replacement thermostat control boardWe have determined that these parts were held up in our production last weekWe have confirmed that one is available to be shipped and we will be sure to expedite this shipment tomorrow morningPlease accept our apologies Thanks, Procom Heating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is not a resolution to the problem only an extension of the same exact ongoing problem I’ve had since day 1! Another email with no substance or resolution. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has completed the order and the complaint is resolved.
Regards,
[redacted]

Thank you for contacting Procom Heating. We are sorry to hear about your experience with order [redacted]. Our records reflect that this order was delivered to you on 01/02/2018 via USPS, tracking # [redacted]. If you are still unsatisfied and would like to return the product, please contact...

us and request your return within 30 days from your receipt day. Thanks, Procom Heating

Thank you for contacting us. We apologize for the inconvenience regarding your exchange request. We have forwarded your information to the appropriate team to process your refund request as soon as possible. Please accept our apologies for any inconvenience. Thanks,Procom Heating

Thank you for contacting Procom Heating. We apologize that you received an incomplete part. A refund has been issued for the [redacted] due to the part that you are missing currently being out of stock. We recommend that you periodically check back on our website for availability....

Please accept our apologies for any inconvenience this may cause.  Thanks, Procom Heating

Thank you for contacting Procom Heating. Per our Quality Manager, your unit was tested for both propane and natural gas and it worked. Attached is an image of your unit hooked up to natural gas. We regret to inform you that there is not anything else that Procom can do as this unit was functioning like it is supposed to before it left our facility. Again, environmental factors can impact the performance of these units.  Thanks, Procom Heating

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Pro-Com Heating has refunded my money to my account as of 3/4/2018.  We had been dealing with this company since October 2017 and could not get the matter resolved.  Thank you for your assistance in such a timely manner. Job well done Revdex.com!
Regards,
[redacted]

Dear Sir/Madam, This is our second attempt to respond to this claimThis is in reference to [redacted]  customer; [redacted]The requested replacement part that was on backorder at the time of initial request has been shipped to the customer on 3/21/17 via UPS. Tracking number for...

this order is [redacted]   
[redacted]
[redacted]
[redacted]

Thank you for contacting Procom Heating. We apologize for the inconvenience regarding your heater and that the parts we sent were not to your satisfaction. We will have a specialist reach out to you via phone tomorrow to further discuss your warranty claim and confirm which parts you may need to fix...

the issues you are experiencing.  Thanks,Procom Heating

Thank you for your email. We apologize for the inconvenience that you have experiencing with receiving your replacement part. We have escalated your request to the appropriate team and will keep you updated when it ships. This is also a confirmation that we spoke on the phone with you and we will be...

waiting for you email update regarding the valve. Thank you, Procom Heating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I reject this offer because it is the same run-around I've been getting since October.  They need to stop giving lip service and DO SOMETHING.  I want a refund so I can buy another heater.  I have reason to believe they no longer carry this heater.  ]
Regards,
[redacted]

Thank you for contacting Procom Heating. Our records reflect that we issued a return label for you on 02/07/2018 and it was sent to the email address on file. Attached is the proof of our internal system reflecting the date we issued the label and we also attached the original return label and...

packing slip. Thanks,Procom Heating

[redacted]...

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I am hopeful they will actually follow through, as they have told me the same thing over the phone will no results. If they don't follow through, I hope there is further action taken by the Revdex.com. Thank you!
Regards,
[redacted]

The customer has been credited back the $90 as requested and notified of this action.We have mailed a hard copy of the transaction receipt to the customer for their records.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution of shipping me a part that now works and has resolved my issue with the malfunction in the fireplace is most satisfactory.  The second issue with not getting my refund for my purchase that was made in December was resolved through my bank.  Overall, I just wanted the fireplace to work and went to great lengths to get it working.  With the part that I received last week it does work and I am smiling once again!
Regards,
[redacted]

Thank you for contacting Procom Heating. We apologize for the miscommunication that you experienced with order [redacted].Please note Lost River Ventless Dual Fuel Gas Log Set - 24" Split Bark, Remote Control - 32,000 BTU do not come with pins. Please follow the log placement instructions int the manual....

We have issued a return label for your replacement log set, return tracking number:[redacted]We again, apologize for any inconvenience with your recent order.  Thanks, Procom Heating