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ProCom Heating Reviews (43)

Thank you for the informationWe have forwarded this information for further review.We will update you Monday morning on the original case # *** Thanks, Procom Heating

Dear [redacted] ***Thank you for contacting Procom Heating. We confirmed that your unit is currently under the limited (1) year warranty. Products under warranty cannot be refunded. If your unit has been installed and serviced by a qualified installer or local gas supplier, we will accept your unit... and perform a professional inspection to determine the cause of the wiring shortage. You must provide your own return postage and can return the unit to the following return address:Procom HeatingWarranty Return / FBD 462092800 Griffin Dr.Bowling Green KY 42101 All of ProCom Heating Inc products are warranted to be free from defects in materials or workmanship for (1) year from the date of purchase from an authorized dealer of ProCom Heating Inc. Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use.ProCom Heating Inc is not responsible for products or parts that fail or become damaged due to misuse, accidents, improper installation, lack of proper maintenance, tampering or alteration(s).Thank you, ProCom Heating

Thank you so much for finally getting it shipped. This situation would not have gotten this far had one of the many customer service representatives that I spoke with communicated this to me to begin with. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***

Dear Sir/Madam, This is in response to customer complaint # [redacted] We are waiting on additional information from the customer(photos,installation information) in order to process the claimWe have been in touch with the customer today and will process the request as soon as the required information has been received [redacted] ProCom Heating Inc

[redacted] ***acting Procom HeatingWe apologize for any inconvenience you experienced with your refund of order We have issued an additional $that should reflect on your original method of payment in 3-business days.Please let us know if there is anything else we can assist you with.Sincerely, Procom Customer Service

[Thank you for your assistanceI did receive a refund from Procom a few days agoI apologize for not contacting you sooner.Again I appreciate your help!*** ] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

It would cost me over $40 between gas and tolls to come back to the store again... why cant the company just send me a replacement unit and I will ship the entire unit back... RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] ***

Thank you for contacting Procom HeatingWe apologize for the inconvenienceWe have confirmed that a refund has been issued for your orderPlease allow 3-business days for the refund to reflect on your original method of payment.Thanks, Procom Heating

Dear Sir/ Madam,This is in reference to claim # [redacted] The replacement part in question was shipped to the customer on 4/10/via USPSThe tracking information on this order is [redacted] Our Customer Service Department has notified the customer of this resolution

Thank you for contacting Procom HeatingWe apologize for the miscommunication that you experienced with order ***.Please note Lost River Ventless Dual Fuel Gas Log Set - 24" Split Bark, Remote Control - 32,BTU do not come with pinsPlease follow the log placement instructions int the manual We have issued a return label for your replacement log set, return tracking number: [redacted] We again, apologize for any inconvenience with your recent order Thanks, Procom Heating

This in response to customer complaint I D# [redacted] ( [redacted] ***) The supervisor of the Customer Service Department has been in contact with the customer and has issued a no charge order for the required replacement part to resolve the issue [redacted] Technical Service Manager ProCom Heating Inc%

This is in response to claim# [redacted] After several attempts we were finally able to make contact withe the customer regarding this complaintThe retail outlet where the unit was purchased sold the customer the incorrect accessory for the product.We are sending the customer the correct accessory via UPS in order to resolve this error [redacted] Customer Service Manager ProCom Heating Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] In no way shape or form did I install the unit myselfThe unit was installed by a plumberWhen the plumber tried to adjust the pressure screw it snapped due to a defectThe unit comes with a manufacture warranty that is not being honoredAll this information is in the manualThe store in wichih this was puchased is over two hour drive plus gas and tollsThere is nothing wrong with the pressure in my house because I also have another unit the same exact one in a different room which works perfectly fine

Dear Sir/Madam On 11/16/we received the backordered part from our supplier and all orders were filledThe customer will be contacted by our parts department with the UPS tracking information on the requested part [redacted] ProCom Heating Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may... update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] My bank has been credited with the $90.00 that I was trying to get back. Matter has been resolved.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I had already submitted proof of purchase, serial number, and images of the broken logs, which I was advised they were already accepted in case# ***See email response:Thank you for the imageWe have sent it to the appropriate department for review, once processed and approved the necessary documents will be filled out in order for you to receive the replacement part.If you have any questions or concerns [redacted] 7:30am-4:30pm CST Mon-Fri.Thank so much,***I never heard back and when I tried to reply to the message, it opened a new/secondary ticket.This is not acceptable in order to obtain a single replacement log that was damaged upon opening the box the logs came inIt is now March still with no resolutionI have requested a manager to contact me prior to filing a complaint with the Revdex.com with no communication whatsoever Regards, [redacted] ***

The customer has been credited back the $as requested and notified of this actionWe have mailed a hard copy of the transaction receipt to the customer for their records

Thank you you for contacting Procom HeatingWe apologize for the inconvenience with your recent orderWe have contacted the appropriate team to ensure that you receive a full refund for the cancelled orderAlso, the one log set that shipped, we have issued a prepaid return label at no cost to you, return tracking number [redacted] Once we received the returned log-set, we can process a refund on that one order Thanks,Procom Heating

Dear Sir/Madam This in response to customer ***plaint [redacted] The customer was credited back the $requested for the duplicated order on 12/21/16.Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I reject this offer because it is the same run-around I've been getting since October They need to stop giving lip service and DO SOMETHING I want a refund so I can buy another heater I have reason to believe they no longer carry this heater ] Regards, [redacted]

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