ProCommerce

Hello, I apologize if you have recently received an unauthorized charge from usI have found a recent order under the information given but it was for bottle of ZytenzThis order was placed on August 5th and you called our customer support line to cancel an item from your orderWe
successfully cancelled that item and refunded you the $to the VISA card that you used during checkoutIf you'd like me to go into more detail about your order information, please feel free to contact me personally at ***. This was the only charge that I have found for your information so the second order that you are referring to came from a different companyIf you have further questions, please let me know and I will be happy to look into this further for you. Thank you,Jessica

Complaint: ***
I am rejecting this response because: I paid for Zytenz is OK but I have another Charge 8/same company for I don' t receive nothing
Sincerely,
*** ***

I am so sorry that this happened to you and I have forwarded this issue to our financial department to see if we can find this second charge. Can you send me a picture or screenshot of both charges showing on your bank statement? Please send this information to my personal email address [redacted] so your information remains secure. This could help us find the second charge and refund you. Thank you for your patience!