Proctor Gallagher Institute

with my success advisor, she keeps canceling on me with little to no explanation and seems rather uninterested in anything regarding me unless I show initial interest in buying something from her. She canceled on me the day of the session just TWO hours before it was to start the first time around with NO apology and a curt explanation of just being out and about and the second time I booked a session with her WEEKS in advance, she waited until the day before to cancel on me with a curt note of "too many bookings." Cliona O'Hara is her name, if anyone is interested. I'd hate to ruin anyone's reputation if I can help it, but it's the truth and I felt like I had to give at least the name of the PGI consultant/success advisor so that people don't think I'm just making this up. I respect Bob Proctor for what he does, and he seems like a man of integrity (I hope), but I think he or they need to be a lot choosier about who they welcome as a PGI consultant for his company. Maybe they should welcome people that actually truly care about helping others even if they haven't paid a cent to your company yet.

Yesterday April 21st was the last day of the 30 day writing exercise. When I started it on March 23rd I wasn't sure what to expect, I do now. after a couple of days I found that I myself was able to become a calmer person when dealing with things I didn't agree with. I found also that it has opened my communication with my husband so I listen before I speak. I feel much more confident in how and when I will attain my desires. the quote "Tempest-tossed souls is so inspirational that I am having it engraved on a 8x10 piece of wood to display in my house.
Thank you
Joanne Mercado

This is my reply to MrsG [redacted] response on my last filed complaint: Her response is simply imprudent – Making accusations of my behavior is not fair play, but it seems to fit in with all the lies that I had been told Again, here is the truth of what had happened: I was promised my money backThis never happenedWith such a break in trust, I have no ambitions to attend any of their seminars With the sales person MrMark L [redacted] not being one of the staff members anymore, I tried to connect on a “human basis”, asking for my money backApparently, the only approach that Proctor Gallagher Institute plays is responding according to the terms and conditions, not carrying about personal situationsBut when MrP [redacted] had a health issue, some were treated with gifts in form of pocket money and some written material – I have never received such goodies! This claim of my behavior is a complete lieThe accountant lady named Debbie however lost her tone of voice on the last phone call acting as if I had personally gone after her! And, within her last email, I do not even have the option to attend a seminar anymore but simply wishing me a good lifeThis is stealing – a misuse on all levelsAnd now I should still trust someone teaching me how to be successful in life? I hope my complaint warns many potential customers and I hope they find someone honest if they want to make improvements in their lives Sincerely, [redacted]

11/9/17To Whom It May Concern:Mr [redacted] enrolled in one of our online training programs on March 5, paying $1,over time with no interest or finance charges The program is called Bob Proctor Coaching and offers intensive study with Bob Proctor Mr [redacted] join our It is considered personal development and we work with our clients to raise their awareness, help them get control of their thinking by selecting and working to fruition the goal of their choice Mr [redacted] was placed on a one-time courtesy hold per his request on 3/20/that was relayed through the salesperson who helped Mr [redacted] with his enrollment and he returned in June On 6/9/We were informed that Mr [redacted] wrote to our salesperson complaining that the salesperson had not been in touch and that he had some issues entering the online site for his training His access was immediately corrected and he was advised to try again.On 7/12/Mr [redacted] wrote to his salesperson again and was upset that the salesperson was not coaching him He was encouraged to log into the member website and follow the program that is taught by Bob in the Bob Proctor Coaching Program He was advised what the salespersons role was and that it was to help in find the right program but that he would be assisted by our internal staff with any questions or issues that may need to be addressed.On 7/22/our Account Support department reached out to him as he was still not ready to do the online class rather he wanted to be personally coached by the salesperson Debbie R [redacted] called and they had a productive, though emotional, conversation and Brad agreed to get into the online training and focus his attention there He was advised that there were no refunds per the Terms & Conditions he agreed to upon enrollment• He was provided with two (2) additional months of training as he said he had not done much at that time Debbie continued to touch base with him over the next couple of months and he was happy with the course and the support he was receiving • The Program Administrator, Kiera H***, also kept a close eye to make sure that Mr [redacted] was getting along well in the program She reported on 7/25/that he had been on the prior week’s webinar and asked Bob Proctor a question, so he was finally taking advantage of the amazing resources we provide in this program • 8/18/Mr [redacted] had troubles logging in and it was checked and his access was fine He was provided with his log in again.• 11/2/Mr [redacted] wrote in and asked where his printed material was and was advised that everything is done online.• Throughout the program, though he was participating and enjoying the teachings, he sent in negative comments on a pretty regular basis responding to our marketing emails and using his one-on-one email coaching connection with his dedicated email coach to complain here and there about various small matters but he did not request again to cancel or receive a refund.On 10/26/Mr [redacted] wrote into our Customer Service saying he needed an 11A tax form as he had not been able to deduct the payments of $1,on his taxes We responded that we are not able to provide any type of a tax form but that some of our clients may be able to deduct it depending on their own tax situation We noted that it is a matter for his tax professional and encouraged him to see professional assistance• Mr [redacted] became very angry and demanded a refund once more due to this issue He was advised again that there are no refunds per the Terms & Conditions He threatened to file a complaint against us if we did not refund stating that we promised he could deduct it We absolutely never made any such promise he said he saw it in a video but that is not the case by any means

To whom it may concern,We have refunded [redacted] $for the live stream he was not satisfied with at the end of October, KATHY G [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I respectfully disagree with the statement that I've been called on "several occasions" by PGI I have only received two voice messages, one from [redacted] and the other from [redacted] I immediately returned both calls, leaving a voice message for [redacted] and speaking "live" with [redacted] [redacted] , the Director of Executive Programs at telephone number [redacted] stated I would receive a full refund of $and he would personally see to it This conversation occurred during the the morning of July 23.I will accept [redacted] 's offer as settlement in this matter Regards, [redacted]

To Whom it May Concern: [redacted] enrolled into our Proctor Gallagher Consultant program on 6/6/ Upon enrollment she agreed to the certification program’s general terms and conditions by filling out the form here: http://www.proctorgallagher.institute/pg-consultants-terms-conditions We have an electronic copy of her submission as well if that is needed.After enrolled and all set up in our member area, they decided that the program was not a good fit and agreed to a transfer to our year-long Bob Proctor Coaching program, as the terms and condition of the program clearly state our no-refund policy They were good and happy with this transfer.They completed a series of introductory exercises upon digging into the year-long Bob Proctor Coaching Program and participated coaching with our coach, Pixie Low, both by Skype call and email In August of there was a slight issue with their coaching submissions not reaching Pixie, and it was quickly addressed and resolved with [redacted] directly in early September by Pixie We do not show any further coaching submissions thereafter.While the digital nature of our programs do not allow for refunds, we do wish to support our clients in receiving the maximum benefit through our materials and programs and we would be happy to extend an opportunity to restart the Bob Proctor Coaching program to ensure [redacted] gets the most out of the program and participates in all facets.Kathy

I agree with the resolution that PGI has proposed; however, I want to make sure that they follow-through with what they say they are going to do I have not yet received a refund from PGI Some more details about when and how they will refund my money would be appreciated Will they refund my money with a check or put the funds back on the credit card that I used to make the purchase back in October? Please provide more details and let me know when the refund will be processed[redacted] * [redacted]

The [redacted] is more than willing to discuss this issue with Mr [redacted] On several occasions [redacted] and [redacted] have called Mr [redacted] wanting to discuss the situation and let him know we will place him in another [redacted] event at a time he would be able to attend Mr [redacted] did read and sign our terms and conditions contract for the [redacted] program and it clearly states there are no refunds: Unless otherwise provided below or in the Registration Form, the Program Participation Fee is nonrefundable regardless whether or not you attend the Program or any portion thereofAll funds paid by you are deemed earned by [redacted] upon receipt.We are very much looking forward to having a conversation with Mr [redacted] to resolve this situation.Please let me know what I need to do in order to have this response given to Mr [redacted] or if this is the correct way of handling it by sending it to the Revdex.com directlyThank you, [redacted] VP of Customer Servicekathy@proctor [redacted] .com [redacted]

To whom it may concern,We have refunded *** *** $for the live stream he was not satisfied with at the end of October, 2015. KATHY G***

I agree with...

the resolution that PGI has proposed; however, I want to make sure that they follow-through with what they say they are going to do.  I have not yet received a refund from PGI.  Some more details about when and how they will refund my money would be appreciated.  Will they refund my money with a check or put the funds back on the credit card that I used to make the purchase back in October?  Please provide more details and let me know when the refund will be processed.[redacted]. [redacted]

To whom it may concern,We have refunded [redacted] $147 for the live stream he was not satisfied with at the end of October, 2015. KATHY G[redacted]

This is my reply to Mrs. G[redacted] response on my last filed complaint:
Her response is simply imprudent – Making false accusations of my behavior is not fair play, but it seems to fit in with all the lies that I had been told.
Again, here is the truth of what had happened:
I was promised my money back. This never happened. With such a break in trust, I have no ambitions to attend any of their seminars.
With the sales person Mr. Mark L** not being one of the staff members anymore, I tried to connect on a “human basis”, asking for my money back. Apparently, the only approach that Proctor Gallagher Institute plays is responding according to the terms and conditions, not carrying about personal situations. But when Mr. P[redacted] had a health issue, some were treated with gifts in form of pocket money and some written material – I have never received such goodies!
This claim of my behavior is a complete lie. The accountant lady named Debbie however lost her tone of voice on the last phone call acting as if I had personally gone after her! And, within her last email, I do not even have the option to attend a seminar anymore but simply wishing me a good life. This is stealing – a misuse on all levels. And now I should still trust someone teaching me how to be successful in life?
I hope my complaint warns many potential customers and I hope they find someone honest if they want to make improvements in their lives.
Sincerely, [redacted]

To Whom it May Concern: [redacted] enrolled into our Proctor Gallagher Consultant program on 6/6/17.  Upon enrollment she agreed to the certification program’s general terms and conditions by filling out the form here:...

http://www.proctorgallagher.institute/pg-consultants-terms-conditions We have an electronic copy of her submission as well if that is needed.After enrolled and all set up in our member area, they decided that the program was not a good fit and agreed to a transfer to our year-long Bob Proctor Coaching program, as the terms and condition of the program clearly state our no-refund policy.  They were good and happy with this transfer.They completed a series of introductory exercises upon digging into the year-long Bob Proctor Coaching Program and participated coaching with our coach, Pixie Low, both by Skype call and email.  In August of 2017 there was a slight issue with their coaching submissions not reaching Pixie, and it was quickly addressed and resolved with [redacted] directly in early September by Pixie.  We do not show any further coaching submissions thereafter.While the digital nature of our programs do not allow for refunds, we do wish to support our clients in receiving the maximum benefit through our materials and programs and we would be happy to extend an opportunity to restart the Bob Proctor Coaching program to ensure [redacted] gets the most out of the program and participates in all facets.Kathy

I understand that PGI would no longer want to refund me the remaining balance of the coaching program so I continue in whatever is left of it and trust that there will be better support in the future.  However, I still have $2,255 overpayment that I want to be returned to me as I do not agree to leave it as a gift to PGI.Again, I am demanding for my $2,255 back within 30 days which is currently in my account with PGI and I have no plans in using it for future PGI programs.

I agree with the resolution that PGI has proposed; however, I want to make sure that they follow-through with what they say they are going to...

do.  I have not yet received a refund from PGI.  Some more details about when and how they will refund my money would be appreciated.  Will they refund my money with a check or put the funds back on the credit card that I used to make the purchase back in October?  Please provide more details and let me know when the refund will be processed.[redacted]

The [redacted] is more than willing to discuss this issue with Mr. [redacted]. On several occasions [redacted] and [redacted] have called Mr [redacted] wanting to discuss the situation and let him know we will place him in another [redacted] event at a time he would be able to attend....

Mr. [redacted] did read and sign our terms and conditions contract for the [redacted] program and it clearly states there are no refunds: Unless otherwise provided below or in the Registration Form, the Program Participation Fee is nonrefundable regardless whether or not you attend the Program or any portion thereof. All funds paid by you are deemed earned by [redacted] upon receipt.We are very much looking forward to having a conversation with Mr. [redacted] to resolve this situation.Please let me know what I need to do in order to have this response given to Mr. [redacted] or if this is the correct way of handling it by sending it to the Revdex.com directly. Thank you,[redacted]VP of Customer Servicekathy@proctor[redacted].com[redacted]

I received a complaint from Revdex.com and the ID #[redacted] by Armando [redacted]. He was a member of the Bob Proctor Coaching Program and signed up June 7, 2016. He made his first payment for the program of $3000 and had a payment plan to pay $1500 each month over the next 3 months. He did sign our Terms and...

Conditions on 6/8/2016 which stated that there are no refunds in the program. Armando states in his complaint that he did not sign the T&C and I have a copy of his signed agreement and we make sure everyone agrees to the terms and conditions before they have access to the program. He was in the program for 3 months and in that time period he spoke on a few occasions to our account support team in an effort to help him stay in the program he was offered an extended payment plan so he could pay less each month to help make his payments more manageable so he could stay in the program. On August 22, 2016 he had a conversation with one of our account support specialists and Armando was very happy with the lower payments over a longer period and said he would be able to make a payment in a few days. This did not occur and Armando no longer would answer the phone to resolve this situation so he lost access to the program on Sept. 7, 2016. Armando did not ask for a refund of his money at this time and would not answer any of our calls.  Every effort was made on PGI’s behalf to keep Armando in the program and in the 3 months he was in the program he received live teaching webinars with Bob Proctor, one on one email coaching with our highly trained coaches, access to a mastermind group and all of the resources within our program, which is much more than Ebooks and a few videos that Armando stated in his complaint. Armando also stated in his complaint that there would be job opportunities offered in this program and that is not correct. This is not an employment agency this is a coaching program to give him the tools to improve his life. The first I have heard of Armando wanting a refund was in January of 2017 when he started calling our company for a refund. I spoke with Armando to work this out with him and I offered to re-start him in the coaching program so he would receive a full 13 months in the program on top of the 3 months he already had in our program.  I also stated I would work out a payment plan for him to pay off the rest of what he owed in the program. I did let him know at that time that a refund was not an option. Armando had 3 months in the program back in 2016 and I used the analogy of paying your monthly mortgage for your house. You make your payments and when you stop paying you lose access to your house and you do not receive a refund for the payments you have made in the past while you were living in the home. We had a 3 month coaching program and the cost was $3000 and that is the same amount of time he used our program. I still am willing to offer Armando the opportunity to start over in the coaching program if he would like, but a refund for the time he was in the program and using the program is not an option. Thank you,KATHY GALLAGHERVP of Customer Service

11/9/17To Whom It May Concern:Mr. [redacted] enrolled in one of our online training programs on March 5, 2014 paying $1,795 over time with no interest or finance charges.  The program is called Bob Proctor Coaching and offers intensive study with Bob Proctor.  Mr. [redacted] join our  It is...

considered personal development and we work with our clients to raise their awareness, help them get control of their thinking by selecting and working to fruition the goal of their choice.    Mr. [redacted] was placed on a one-time courtesy hold per his request on 3/20/14 that was relayed through the salesperson who helped Mr. [redacted] with his enrollment and he returned in June.  On 6/9/14 We were informed that Mr. [redacted] wrote to our salesperson complaining that the salesperson had not been in touch and that he had some issues entering the online site for his training.  His access was immediately corrected and he was advised to try again.On 7/12/14 Mr. [redacted] wrote to his salesperson again and was upset that the salesperson was not coaching him.  He was encouraged to log into the member website and follow the program that is taught by Bob in the Bob Proctor Coaching Program.  He was advised what the salespersons role was and that it was to help in find the right program but that he would be assisted by our internal staff with any questions or issues that may need to be addressed.On 7/22/14 our Account Support department reached out to him as he was still not ready to do the online class rather he wanted to be personally coached by the salesperson.  Debbie R[redacted] called and they had a productive, though emotional, conversation and Brad agreed to get into the online training and focus his attention there.  He was advised that there were no refunds per the Terms & Conditions he agreed to upon enrollment. • He was provided with two (2) additional months of training as he said he had not done much at that time.  Debbie continued to touch base with him over the next couple of months and he was happy with the course and the support he was receiving.   • The Program Administrator, Kiera H[redacted], also kept a close eye to make sure that Mr. [redacted] was getting along well in the program.  She reported on 7/25/14 that he had been on the prior week’s webinar and asked Bob Proctor a question, so he was finally taking advantage of the amazing resources we provide in this program.  • 8/18/14 Mr. [redacted] had troubles logging in and it was checked and his access was fine.  He was provided with his log in again.• 11/2/14 Mr. [redacted] wrote in and asked where his printed material was and was advised that everything is done online.• Throughout the program, though he was participating and enjoying the teachings, he sent in negative comments on a pretty regular basis responding to our marketing emails and using his one-on-one email coaching connection with his dedicated email coach to complain here and there about various small matters but he did not request again to cancel or receive a refund.On 10/26/17 Mr. [redacted] wrote into our Customer Service saying he needed an 11A tax form as he had not been able to deduct the payments of $1,795 on his taxes.  We responded that we are not able to provide any type of a tax form but that some of our clients may be able to deduct it depending on their own tax situation.  We noted that it is a matter for his tax professional and encouraged him to see professional assistance. • Mr. [redacted] became very angry and demanded a refund once more due to this issue.  He was advised again that there are no refunds per the Terms & Conditions.  He threatened to file a complaint against us if we did not refund stating that we promised he could deduct it.  We absolutely never made any such promise…he said he saw it in a video but that is not the case by any means.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I respectfully disagree with the statement that I've been called on "several occasions" by PGI.  I have only received two voice messages, one from [redacted] and the other from [redacted].  I immediately returned both calls, leaving a voice message for [redacted] and speaking "live" with [redacted].  [redacted], the Director of Executive Programs at telephone number [redacted] stated I would receive a full refund of $2500 and he would personally see to it.  This conversation occurred during the the morning of July 23.I will accept [redacted]'s offer as settlement in this matter.      Regards,
[redacted]