In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question. Ms. [redacted] is upset regarding her vehicle. As a result, she is requesting to have the vehicle repaired or be placed into a different vehicle. Ms....
[redacted] purchased a 2008 Dodge Grand Caravan on December 30, 2016 from the company-owned J.D. Byrider located in Dayton, OH. The vehicle is covered by a 36 month or 36,000 milelimitedwarranty which mainly covers the major components of the power train. While the company-owned J.D. Byrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs to ensure its continued use. Account notes indicate that her vehicle has not been in to the service center since February. J.D. Byrider strives to achievethesatisfaction of every customer. Thecompany-owned J.D. Byrider/CNAC wassorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office. Per management, Ms. [redacted] visited the dealership in August to submit a rental receipt for reimbursement. At that time, she made no mention of any mechanical concerns. If Ms. [redacted] would like to schedule a service appointment, it is recommended that she contact the service center at ###-###-####. The company-owned J.D. Byrider will continue to stand behind their limited warranty, and is committed to ensuring that Ms. [redacted] has safetransportation. Thanks,J.D. Byrider/CNAC Customer Service
In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question. Ms. [redacted] is upset regarding her vehicle. As a result, she is requesting to have the vehicle repaired or be placed into a different vehicle. Ms....
[redacted] purchased a 2008 Dodge Grand Caravan on December 30, 2016 from the company-owned J.D. Byrider located in Dayton, OH. The vehicle is covered by a 36 month or 36,000 milelimitedwarranty which mainly covers the major components of the power train. While the company-owned J.D. Byrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs to ensure its continued use. Account notes indicate that her vehicle has not been in to the service center since February. J.D. Byrider strives to achievethesatisfaction of every customer. Thecompany-owned J.D. Byrider/CNAC wassorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office. Per management, Ms. [redacted] visited the dealership in August to submit a rental receipt for reimbursement. At that time, she made no mention of any mechanical concerns. If Ms. [redacted] would like to schedule a service appointment, it is recommended that she contact the service center at ###-###-####. The company-owned J.D. Byrider will continue to stand behind their limited warranty, and is committed to ensuring that Ms. [redacted] has safetransportation. Thanks,J.D. Byrider/CNAC Customer Service