Prodigee

This is the first message we have received from Revdex.com.This is in response to customers complaint about a broken phone case.Customer purchase date: 2/24/16Customer order was for $for case + $shipping paid to [redacted] Customer contacted us regarding warranty: 5/7/16Customer was offered a discount code, as per our practice, for a FREE replacement caseShipping / handling not includedthis is stated in our warranty policy:https://iamprodigee.groovehq.com/knowledge_base/topics/warranty-policy Customer has made threats (coercion and blackmail)The following is a quote from customer:t's a poor business policy regardless of what your warranty statesWe both know it doesn't cost $to ship that case outIt's about $maxIn fact, I'm willing to bet you're still making a profit on these "replacements" as the case doesn't cost $to manufacture.Your choice....send me the case without the $charge or let me leave you a ton of negative reviews on [redacted] and other places along with reporting you to the Revdex.comI can guarantee you a few negative reviews will cost you a lot more than $6.50! The customer believes this is unfair and has filed the complaint with the Revdex.comAside from all of this, the customer was ALREADY REFUNDED IN FULL via [redacted] We look forward to resolving this ASAP

So let's start with the basics.? ? Customers order number is? [redacted] based on the receipt provided by the customer, verified via [redacted] , and attached in the .pdf file.This represents the purchase date of 2/as discussed in previous discourse.? ? Customer says I'm confused, that we did not receive a refund on his purchase.Please see the attached screenshot of our sellercentral account on [redacted] This refund was completed.? Additionally, there is no misrepresentationThe replacement PRODUCT is freeShipping and handling ARE NOT INCLUDED.The original shipping paid was to [redacted] We do not get paid from [redacted] for shipping.There was no "rip off" occurring, just a lack of customer researchIf you want to buy a product and not agree to warranty terms, that is just like clicking "agree" on any EULA without reading itAs an end user, you are agreeing to the terms by making the purchase.? Out of the THOUSANDS of these products that we sell, we have a less than 1% defect return rate.? Please understand, we do not wish to cause any heartache or discontent with MrWest? We also do NOT appreciate the coercion tactics he has stooped toBy definition of blackmail / coercion, and using his own words paraphrased to "do this for me, or i'll do this to you", I find it hard NOT to categorize it as such.? ? Please let us know how to resolve this.? ?

This is the first message we have received from Revdex.comThis is in response to customers complaint about a broken phone caseCustomer purchase date: 2/24/Customer order was for $for case + $shipping paid to [redacted] Customer contacted us regarding warranty: 5/7/Customer was offered a discount code, as per our practice, for a FREE replacement caseShipping / handling not includedthis is stated in our warranty policy: https://iamprodigee.groovehq.com/knowledge_base/topics/warranty-policy Customer has made threats (coercion and blackmail)The following is a quote from customer: t's a poor business policy regardless of what your warranty statesWe both know it doesn't cost $to ship that case outIt's about $maxIn fact, I'm willing to bet you're still making a profit on these "replacements" as the case doesn't cost $to manufactureYour choice....send me the case without the $charge or let me leave you a ton of negative reviews on [redacted] and other places along with reporting you to the Revdex.comI can guarantee you a few negative reviews will cost you a lot more than $6.50! The customer believes this is unfair and has filed the complaint with the Revdex.com Aside from all of this, the customer was ALREADY REFUNDED IN FULL via [redacted] We look forward to resolving this ASAP

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The business owner is confusedI did not receive a refund on this purchase from [redacted] The refund was for a separate order of the same product that was also returned because it was faultyThe business owner is also misrepresenting the claim of a FREE product with couponIt's not free if I've already paid for the product (which was faulty)I already paid shipping once and the product is faultyI should not have to pay shipping again to get a replacement, regardless of their policyHaving such a policy does not give the business owner the righ to rip people offThere is no blackmail going on other than in the business owners headI clearly stated that if I didn't receive a replacement without having to pay further, then I would leave negative reviews on [redacted] That's a common practice of a business fails to provide a working product to the consumerThis return policy is a joke and simply another method of collecting money from the consumer on a faulty productIf the Revdex.com will read the reviews on this product on [redacted] , they will learn I'm far from the only buyer who received a faulty product.? Regards, [redacted] ***

This is the first message we have received from Revdex.com.This is in response to customers complaint about a broken phone case.Customer purchase date: 2/24/16Customer order was for $for case + $shipping paid to [redacted] . Customer contacted us regarding warranty: 5/7/16Customer was offered a discount code, as per our practice, for a FREE replacement caseShipping / handling not includedthis is stated in our warranty policy:https://iamprodigee.groovehq.com/knowledge_base/topics/warranty-policy Customer has made threats (coercion and blackmail)The following is a quote from customer:t's a poor business policy regardless of what your warranty statesWe both know it doesn't cost $to ship that case outIt's about $maxIn fact, I'm willing to bet you're still making a profit on these "replacements" as the case doesn't cost $to manufacture.Your choice....send me the case without the $charge or let me leave you a ton of negative reviews on [redacted] and other places along with reporting you to the Revdex.comI can guarantee you a few negative reviews will cost you a lot more than $6.50! The customer believes this is unfair and has filed the complaint with the Revdex.com. Aside from all of this, the customer was ALREADY REFUNDED IN FULL via [redacted] . We look forward to resolving this ASAP

So let's start with the basics. Customers order number is *** based on the receipt provided by the customer, verified via ***, and attached in the .pdf file.This represents the purchase date of 2/as discussed in previous discourse. Customer says I'm confused, that we did not receive a refund on his purchase.Please see the attached screenshot of our sellercentral account on ***This refund was completed. Additionally, there is no misrepresentationThe replacement PRODUCT is freeShipping and handling ARE NOT INCLUDED.The original shipping paid was to ***We do not get paid from *** for shipping.There was no "rip off" occurring, just a lack of customer researchIf you want to buy a product and not agree to warranty terms, that is just like clicking "agree" on any EULA without reading itAs an end user, you are agreeing to the terms by making the purchase. Out of the THOUSANDS of these products that we sell, we have a less than 1% defect return rate. Please understand, we do not wish to cause any heartache or discontent with MrWest We also do NOT appreciate the coercion tactics he has stooped toBy definition of blackmail / coercion, and using his own words paraphrased to "do this for me, or i'll do this to you", I find it hard NOT to categorize it as such. Please let us know how to resolve this

So let's start with the basics.
Customers order number is *** based on the receipt provided by the customer, verified via ***, and attached in the .pdf fileThis represents the purchase date of 2/as discussed in previous discourse.
Customer says I'm confused, that we did not receive a refund on his purchasePlease see the attached screenshot of our sellercentral account on ***This refund was completed
Additionally, there is no misrepresentationThe replacement PRODUCT is freeShipping and handling ARE NOT INCLUDEDThe original shipping paid was to ***We do not get paid from *** for shippingThere was no "rip off" occurring, just a lack of customer researchIf you want to buy a product and not agree to warranty terms, that is just like clicking "agree" on any EULA without reading itAs an end user, you are agreeing to the terms by making the purchase
Out of the THOUSANDS of these products that we sell, we have a less than 1% defect return rate
Please understand, we do not wish to cause any heartache or discontent with MrWest
We also do NOT appreciate the coercion tactics he has stooped toBy definition of blackmail / coercion, and using his own words paraphrased to "do this for me, or i'll do this to you", I find it hard NOT to categorize it as such
Please let us know how to resolve this

So let's start with the basics. Customers order number is *** based on the receipt provided by the customer, verified via ***, and attached in the .pdf file.This represents the purchase date of 2/as discussed in previous discourse. Customer says I'm confused, that we did not receive a refund on his purchase.Please see the attached screenshot of our sellercentral account on ***This refund was completed. Additionally, there is no misrepresentationThe replacement PRODUCT is freeShipping and handling ARE NOT INCLUDED.The original shipping paid was to ***We do not get paid from *** for shipping.There was no "rip off" occurring, just a lack of customer researchIf you want to buy a product and not agree to warranty terms, that is just like clicking "agree" on any EULA without reading itAs an end user, you are agreeing to the terms by making the purchase. Out of the THOUSANDS of these products that we sell, we have a less than 1% defect return rate. Please understand, we do not wish to cause any heartache or discontent with MrWest We also do NOT appreciate the coercion tactics he has stooped toBy definition of blackmail / coercion, and using his own words paraphrased to "do this for me, or i'll do this to you", I find it hard NOT to categorize it as such. Please let us know how to resolve this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business owner is confusedI did not receive a refund on this purchase from ***The refund was for a separate order of the same product that was also returned because it was faultyThe business owner is also misrepresenting the claim of a FREE product with couponIt's not free if I've already paid for the product (which was faulty)I already paid shipping once and the product is faultyI should not have to pay shipping again to get a replacement, regardless of their policyHaving such a policy does not give the business owner the righ to rip people offThere is no blackmail going on other than in the business owners headI clearly stated that if I didn't receive a replacement without having to pay further, then I would leave negative reviews on ***That's a common practice of a business fails to provide a working product to the consumerThis return policy is a joke and simply another method of collecting money from the consumer on a faulty productIf the Revdex.com will read the reviews on this product on ***, they will learn I'm far from the only buyer who received a faulty product.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business owner is confusedI did not receive a refund on this purchase from ***The refund was for a separate order of the same product that was also returned because it was faultyThe business owner is also misrepresenting the claim of a FREE product with couponIt's not free if I've already paid for the product (which was faulty)I already paid shipping once and the product is faultyI should not have to pay shipping again to get a replacement, regardless of their policyHaving such a policy does not give the business owner the righ to rip people offThere is no blackmail going on other than in the business owners headI clearly stated that if I didn't receive a replacement without having to pay further, then I would leave negative reviews on ***That's a common practice of a business fails to provide a working product to the consumerThis return policy is a joke and simply another method of collecting money from the consumer on a faulty productIf the Revdex.com will read the reviews on this product on ***, they will learn I'm far from the only buyer who received a faulty product.
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The business owner is confusedI did not receive a refund on this purchase from [redacted]The refund was for a separate order of the same product that was also returned because it was faultyThe business owner is also misrepresenting the claim of a FREE product with couponIt's not free if I've already paid for the product (which was faulty)I already paid shipping once and the product is faultyI should not have to pay shipping again to get a replacement, regardless of their policyHaving such a policy does not give the business owner the righ to rip people offThere is no blackmail going on other than in the business owners headI clearly stated that if I didn't receive a replacement without having to pay further, then I would leave negative reviews on [redacted]That's a common practice of a business fails to provide a working product to the consumerThis return policy is a joke and simply another method of collecting money from the consumer on a faulty productIf the Revdex.com will read the reviews on this product on [redacted], they will learn I'm far from the only buyer who received a faulty product.?
Regards,
[redacted]

This is the first message we have received from Revdex.com.This is in response to customers complaint about a broken phone case.Customer purchase date: 2/24/16Customer order was for $for case + $shipping paid to [redacted].? ? Customer contacted us regarding warranty: 5/7/16Customer was
offered a discount code, as per our practice, for a FREE replacement caseShipping / handling not includedthis is stated in our warranty policy:https://iamprodigee.groovehq.com/knowledge_base/topics/warranty-policy? Customer has made threats (coercion and blackmail)The following is a quote from customer:t's a poor business policy regardless of what your warranty statesWe both know it doesn't cost $to ship that case outIt's about $maxIn fact, I'm willing to bet you're still making a profit on these "replacements" as the case doesn't cost $to manufacture.Your choice....send me the case without the $charge or let me leave you a ton of negative reviews on [redacted] and other places along with reporting you to the Revdex.comI can guarantee you a few negative reviews will cost you a lot more than $6.50!? The customer believes this is unfair and has filed the complaint with the Revdex.com.? Aside from all of this, the customer was ALREADY REFUNDED IN FULL via [redacted].? ? We look forward to resolving this ASAP

This is the first message we have received from Revdex.com.
This is in response to customers complaint about a broken phone case.
Customer purchase date: 2/24/16
Customer order was for $39.99 for case + $3.99 shipping paid to...

[redacted]. 
 
Customer contacted us regarding warranty: 5/7/16
Customer was offered a discount code, as per our normal practice, for a FREE replacement case. Shipping / handling not included. this is stated in our warranty policy:
https://iamprodigee.groovehq.com/knowledge_base/topics/warranty-policy
 
Customer has made threats (coercion and blackmail). The following is a quote from customer:
t's a poor business policy regardless of what your warranty states. We both know it doesn't cost $6.50 to ship that case out. It's about $3 max. In fact, I'm willing to bet you're still making a profit on these "replacements" as the case doesn't cost $6.50 to manufacture.
Your choice....send me the case without the $6.50 charge or let me leave you a ton of negative reviews on [redacted] and other places along with reporting you to the Revdex.com. I can guarantee you a few negative reviews will cost you a lot more than $6.50!
 
The customer believes this is unfair and has filed the complaint with the Revdex.com. 
Aside from all of this, the customer was ALREADY REFUNDED IN FULL via [redacted].
 
 
We look forward to resolving this ASAP.

This is the first message we have received from Revdex.com.This is in response to customers complaint about a broken phone case.Customer purchase date: 2/24/16Customer order was for $39.99 for case + $3.99 shipping paid to [redacted].  Customer contacted us regarding warranty: 5/7/16Customer was...

offered a discount code, as per our normal practice, for a FREE replacement case. Shipping / handling not included. this is stated in our warranty policy:https://iamprodigee.groovehq.com/knowledge_base/topics/warranty-policy C...⇄ has made threats (coercion and blackmail). The following is a quote from customer:t's a poor business policy regardless of what your warranty states. We both know it doesn't cost $6.50 to ship that case out. It's about $3 max. In fact, I'm willing to bet you're still making a profit on these "replacements" as the case doesn't cost $6.50 to manufacture.Your choice....send me the case without the $6.50 charge or let me leave you a ton of negative reviews on [redacted] and other places along with reporting you to the Revdex.com. I can guarantee you a few negative reviews will cost you a lot more than $6.50! The customer believes this is unfair and has filed the complaint with the Revdex.com. Aside from all of this, the customer was ALREADY REFUNDED IN FULL via [redacted].  We look forward to resolving this ASAP.