Prodigy Homes, Inc

Complaint: ***
I am rejecting this response because:The response from Prodigy is a complete fabrication and their insinuation that I walked on the concrete in the area that was damaged is merely an attempt to divert attention from their lack of management of the job site. The fact of the matter is, the W***’s were in Hawaii during the timing of the concrete damage so they have no idea who caused it. I had to handle other problems that occurred while the W***’s were on vacation because they didn’t leave anybody else in charge. I have attached messages that document the fact that there were gone during the time frame in which the damage occurred to the concrete for my home. I provided a written complaint at the time it happened. Jason W*** assured me verbally at the time that the scratches and mud would pressure wash out at project completion. I did not walk in the area where the damage occurred. I always walked from my shop from the south of the garage man door entrance and walked on my shop concrete which was cleanThe damaged walk area occurred from the west and the contractors walked through a muddy sloping hill side before stepping on the damaged concrete area. That’s why you see the boot imprints so clearly from that direction and then they fade into less defined muddy track. Their statement about their subcontractors knowing not to walk on non-cured concrete is another bold-faced lie since the stucco subcontractor walked the exact pathway that is now damaged days after it was poured! They might know not to go on the concrete but that sure didn’t stop themHad I known the concrete wasn’t completely cured, I would have kept them off of it myself. The following time-line of events occurred that caused the concrete damage: 1) Driveway concrete was poured on November 21, with a mean temperature of degrees that day with a trace of precipitation2) The mean temperature was degrees on November 22nd with a trace of precipitation, again. 3) The weather warmed up to a mean temperature of degrees on November 23rd with inch of rain, the day the damaged occurred. 4) The weather stayed cool and moist with a trace and inches of rain the next days so the conditions stayed muddy on the perimeter of the driveway area. This is a common weather occurrence in our area for that time of year. The surrounding excavated areas were muddy from the rain and the stucco subcontractor tracked mud onto the recently poured concrete with their feet and equipment and it ended up scratching and infusing into the concrete Ultimately, Prodigy is responsible for protecting the job site from damage for the products they are providing. The concrete should have been covered to protect it while curing especially in light of the cool and moist conditions that occurred both during and after pouring. Neither Prodigy nor the concrete subcontractor ever attempted to come back and cover the concrete or put up signs to keep people off the concrete. Prodigy knows they are liable because I specifically asked Jason W***, the project manager for Prodigy, what he was going to do about the stains on the concrete and he responded that it wouldn’t be an issue because the stains would come off with pressure washing. As the pictures show, it did not and therefore, they are responsible for repairing it or providing compensation to me for the damages. The concrete subcontractor used for my driveway was Court Concrete. I also used this business to do the concrete for the driveway for my shop. During multiple conversations with Dennis L***, the owner of Court Concrete, he stated that this kind of damage occurs often on Prodigy house build projects to his concrete and he has grown frustrated with Prodigy’s lack of effort in preventing it. He stated the only reason he still does work for Prodigy is because they pay him on time. The only way to stop Prodigy from continuing to do this to customers is to force them to own up to it and make them pay. Other potential customers need to be aware that not only does Prodigy not manage their home build projects to prevent damages but they will lie about it when confronted by the proper authorities and try to deflect blame to the homeowner which is the customer that paid their salary to build the house in the first place. These are the type of businesses that should be exposed to protect consumers and I have provided the evidence that proves it
Sincerely,
*** ***

It is very disappointing that Mr*** was less than satisfied in building with usWe strive to make sure that all of our buyers receive The Best Experience in homebuilding, and have gone above and beyond in trying to satisfy his requestsWe work with subcontractors thatconsistently deliver a
high-quality product and they are all held to high standards of craftsmanship and professionalismThe concrete is within industry standards and does not appear to be years old as claimed by Mr***We have gone to great lengths to ensure that Mr***’s home not only meets, but exceeds industry standards as set forth in the National Association of Home Builders Residential Construction Performance GuidelinesWe are confident in the quality of our homes and we provide 2-Home Buyers Warranty program to all of our buyersThis, along with the recognition we have received and the happy homeowners we have produced, is a testimony to the quality of our homes and the soundness of our business practices

In the email correspondence posted by Mr***, he claims Dennis (from the concrete company) stated that the damage was caused by our subcontractorsThere is no evidence to substantiate this claimAt the time the concrete was poured, Mr*** verbally approved of the job doneOur subcontractors regularly work around wet concrete so they are familiar with what it looks like and know to avoid walking on itWe do feel it noteworthy to mention that Mr*** made routine trips to the job site during constructionIt is thus entirely reasonable that Mr*** could have made the foot prints himselfClearly, there is no evidence to fault one party over anotherAny damage done was an unfortunate consequence of extreme weather during construction

Complaint: [redacted]
I am rejecting this response because:Prodigy has already acknowledged the damage in writing per the attached pdf file.  Their response to anything they damage or that wasn't done correctly on the house is "it's standard".  Since Prodigy has referenced the NAHB, here is the lead paragraph taken from the introduction of the document: Scope of the Residential ConstructionPerformance GuidelinesThese guidelines are a collection of minimum performance criteria and should be interpreted as such. Many contractors routinely build to tighter tolerances than those expressed here. Moreover, the guidelines are intended as a reference that should be interpreted with common sense. They should be applied only within the scope of the particular project being performed; they are not intended to answer all questions pertaining to construction workmanship that might arise in the course of a typical residential construction project. The guidelines selected for this manual deal with the issues that most frequently prompt questions for the contractor and the consumer. Per the Residential Construction Performance Guidelines, damaged concrete by the contractor via permanent staining directly after the pour is not addressed specifically nor should it be since it's an event that should never or at least rarely happen and certainly would fall under the common sense provision which dictates the concrete is damaged and not provided in a new condition as was expected and paid for by me.Prodigy can talk about how great they are with other home builds but they certainly failed to live up to those expectations on my home.  To not step up and make it right for allowing the subcontractor to damage my concrete under their supervision as my project manager casts a lot of doubt that this is not their normal mode of operation and they have just been fortunate that others have not stepped up to report them and demand accountability.  I paid Prodigy at least $40k to be my project manager and paid a premium price for concrete.  The least they can do is give me some money back for not doing that part of the job correctly.Since they won't do the right thing, I need Revdex.com to enforce it and protect my consumer rights.  If so, it may prevent Prodigy from continuing these kind of tactics on future homes.  I can provide numerous additional photos for evidence but was limited on number by the system.
Sincerely,
[redacted]